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Bus 290

Bus 290. Management Information Systems Chapter 1. What is an Information System?. 3 Components Input, processing, output As simple as a calculator or as complex as … A computer MAY be an information system I.S. is shaped by Organization Management Information Technology.

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Bus 290

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  1. Bus 290 Management Information Systems Chapter 1

  2. What is an Information System? • 3 Components • Input, processing, output • As simple as a calculator or as complex as … • A computer MAY be an information system • I.S. is shaped by • Organization • Management • Information Technology

  3. Organization & Management • Levels • Skills/job needs • Specializations/functional areas • Role of Management

  4. Technology • Computer Hardware • Computer Software • Data Management technology • Networking/telecommunications • Networks, Intranets, extranets • The Web • The MIS must support all levels of the org. as needed

  5. Complimentary Assets etc. • Spend a little or a lot … • It’s not how much you spend, it’s how you spend it. • Needs to be synergy with other assets (structure, behaviour patterns etc.) • Need the right business model/strategy • See Table 1-3

  6. Contemporary Approaches Technical vs. Behavioural Approaches • Computer Science • Management Science • Operations Research • Sociology • Psychology • Economics Text follows a SocioTechnical System

  7. Bus 290: M.I.S. Chapter 2 How Businesses Use Info Systems

  8. Learning Objectives • What are business processes, how are they related to I.S. • How do systems serve different mgmt. groups? • How do systems that link the enterprise improve organizational performance? • Why are systems for collaboration & teamwork so important & what technologies are used? • What is the role of the Information System’s function in a business?

  9. Business Processes Remember - Information Systems are designed to manage information, improve decision making & improve business operations. Processes = how work is: • Organized • Coordinated • Focussed i.e. the collection of activities required to do produce the product or service. A.K.A. – how we coordinate work, information & knowledge

  10. Competitive Advantage • Always looking for a C.A. (a sustainable one) • Sustainable -- VRIO • Information systems can be a C.A. • Can you think of companies that have IS as a CA?

  11. Example • What are the processes? • What information do we generate? • What do we do with it? • Who needs access to the info?

  12. Types of Info Systems Each functional area … Marketing Management/Production Human Resources Finance Must work independently and together

  13. More specifically … • Transaction Processing Systems (TPS) • Figure 2.2 • Business Intelligence Systems • Mgmt Info Systems • Routine reports • Figure 2.3 • Decision Report Systems (DSS) • Non-routine • Queries • Executive Support Systems • Incorporates outside data • Often graphs • Digital dashboards

  14. Linking the Enterprise Four major enterprise applications • Enterprise Systems … • Supply Chain Management Systems • Customer Relationships Management Systems • Knowledge Management Systems See Figure 2-6

  15. Enterprise Systems • AKA Enterprise Resource Planning Systems • Integrates information from all functional areas into a single application. • Used to be fragmented • NIC Connect

  16. Collaboration & Teamwork Systems • Define Collaboration & Teamwork • Why are they important? • Changing nature of work • Growth in professional work • Changing organizational structure • Changing scope of the firm • Emphasis on innovation • Changing culture of work

  17. Benefits of C & T • Productivity • Quality • Innovation • Customer Service • Financial Performance

  18. Building a Collaborative Culture • Trust • Delegation of responsibility & authority • Reward Structure • Team building, coordination & monitoring vs. supervising and controlling

  19. Tools • E-mail … e.g. outlook • Instant Messengers & Skype • Social networking • Wikis • Virtual worlds • Collaboration Software • e.g. Sharepoint • Lotus Notes (IBM Notes) Time & Location Matrix Fig. 2-8

  20. The IS department • Specialists • Programmers • System analysts • Info system managers • Managers • CIO • CSO • CPO … not CP30 • CKO

  21. Chapter 2 Homework • 2 Management Decision Problems • Software skills

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