CCT355H5 Final Presentation R Nicholls Distribution

1. CCT355H5 Final PresentationR Nicholls Distribution Nicholas Wiradharma Jamie Robinson

2. Who is R Nicholls? • Medium- Sized Uniform Distributor • Primary Customers: Bids on Government Uniform Contracts • Market: • Police Officers • Firefighters • Paramedics • Security • Other

3. Who is R Nicholls? • Buy and Manufacture Large Quantities of Uniforms • Customize uniforms based on role • Pricing Strategy: • Economies of Scale

4. Business Process • Orders for come from various mediums • Fax • Email • Phone • Requests made byusers • Aggregated bysuperiors

5. Business Process • Orders are entered into ERP systems manually • Product is committed out of inventory • Sent to Production Department • Sew Department Patches (GOV) • Names • Positions

6. Business Process • Product Assembly • Shipped in Bulk • Invoice are Generated

7. Potential Error • Order placement Error (Customer) • “Broken Telephone Effect” • Order input to ERP system (QuickBooks)

8. Cost of Error • R Nicholls must replace products from order error out of own inventory at own expense • Government

9. Need for Change? • Lack of efficiency for both customers and production team • Large Margin for error

10. Vision For Change • Goal: Error Free Sales Process • Orders are placed accurately from start to finish

11. Steps for Change • Initial Request is done correctly • Sending out Re-Usable Sizing Set for customers to ensure correct size selection • Proper Size Selection

12. Steps for Change • Standardizing Communication Medium • Between Consumer and R Nicholls • Creating an efficient medium for communicating order request

13. What makes it Efficient? • Reducing Number of Stake Holders • Shifting responsibility of error • Effective time management • Reducing delay of customer order

14. Change Proposition • Unique Web Based Communication System • Improve end to end communication with consumer and dealer • More accurate order placements • Steps are automated

15. How are we going to do this? • System will consist of back end and front end • Back End • Allow creation of Customer portals when contract is generated • Menu of items are inputted and URL is assigned • Customers will be imported into system based on contracts • Logins will be issued for security

16. How are we going to do this? • Front End • Simplified for Customers to reduce errors • Already have necessary information for customers • Name, Address, Billing, Products, Quantities • Just need Size • 3 step process: • Customers login • Select sizes for product • Confirm Order

17. Final Step • Orders are formatted using a middleware script to meetQuickbooks order format • Orders are automatically inputted • Reduces manual order input error

18. Summary • Potential to be more efficient and effective in their business process • Needs to simplify ordering process for customers along with error support • Shifts accuracy responsibility • User who would complain is responsible for inputting order

19. Summary • Must create a simple end-to-end businesses process between consumers and R Nicholls • Overall will improve efficiency in order placement and error management • Clear paper trail for managing disputes • Reduce costs and protect them from “kick-back” from the government

20. Thank You