IAT201 TEAM 301 Redesign for CNIB

1. IAT201TEAM 301Redesign for CNIB Jason Chan(jwc11)Wendy Lin (wla43)April Kum(bka12)YuqiGao (yuqig)

2. Introduction • CNIB (Canadian National Institute for the Blind) http://www.cnib.ca/en • The current interface is quite complex. • Frustrating for vision impaired users to go through all the content to determine which type of information he/she needs. • The task flow of the website is very difficult to navigate.

3. Motivation & Purpose Problem Statement & User Goal Redesign Objectives Increase effectiveness and efficiency of the CNIB interface via:Minimize the time and error needed to complete a task by 30% Reduce complexity of the website interface via simplifying the layout • User’s primary goals on CNIB are to look for events, to shop and to find out more information about services for the visually impaired in Canada. • We focus primarily on people with visual impairment (i.e. vision less than 20/60). • The complexity of the website layout and structure (task flow) makes it difficult for the visually impaired to navigate within the site. • The website may not be compatible with the visual assistance devices.

4. Users Description of User Base • visually impaired who uses Internet and have some basic knowledge about computers. • The users consist of both male and females of all ages. • The condition of their vision abilities range from partially sighted to totally blind. • Some common characteristics they share include the ability to use certain visual assistant devices such as screen reader (translate text to audio), tactile Braille device (translate text to tactile signal).

5. Persona • Name: FarhaniSudenli • Gender: Male • Country:  Harare, Zimbabwe, South Africa • Year: 49 • Occupation: student of continuing education • Income: 15,000/year • Education: Graduated High School of Harare • Hobbies: cooking, writing, reading • Device usage: using Braille system + audio book • Computer: Dell desktop • Support device use for computer: Screen reader/ Thunder Final (screen • reader program)/braille displays • Hours of Internet usage: 2hr/ day • Programs: E-mail, Internet explorer, Word • Favorite website & purpose: News website (e.g. CNN) and email (e.g. Gmail)

6. Context of Use, Scenario & Task • It has been three months since Farhani arrived to Vancouver. As usual Farhani wakes up in the morning, gets dressed, and eat breakfast that has been made by his sister Kelia before she goes to work. Farhani is basically by himself all day until his sister returns from work around 7pm. Farhani is reluctant to explore the neighbor because he feels out of place. He feels he is the only person in the whole neighborhood who could not see. Moreover, he has not gain familiarity of the neighbor. Thus, he would only walk up to the end of his street if he needed some fresh air. Throughout the day, Farhani would read English novels using his screen reader and listen to the news station. Since Farhani does not know anyone else in Vancouver, his sister is the only one he would interact with.One day, he heard from the radio that an African festival will be held this Saturday near Waterfront. Farhani is excited but disappointed at the same time because he has no clue how to attend the event. He told Kelia about his disappointment and his frustration towards this new living style. He mentioned to her that back in Africa, he was very involved in a lot of events. Kelia promised to look for more information on how to get Farhani more involved in the community.Kelia was introduced to the CNIB website after talking to several of her co-workers. Apparently, the CNIB website is a volunteer agency and charitable organization dedicated to assisting Canadians who are blind or living with vision loss, and to provide information about vision health for all Canadians. Kelia gave the link to Farhani to look at while she is at work. Using screen reader, Farhani enters the CNIB site. However, Farhani feels very lost because the webpage has a lot of information. He did not know where to start nor where to go. Due to frustration of the complexity of the site layout, Farhani only spent 10 minutes on the site before turning his computer off.

7. Heuristic Evaluation

8. User study methods • Participants visually impaired students (from Simon Fraser University and from Vancouver Community College) and office workers. • Material and procedure • Interview and usability test. (e.g. what assistance device you use for computer) • Recoding and camera shooting. • Results • Discussions and Conclusions

9. Requirements statement Functional requirements Non-functional requirements The visibility of the main services CNIB webpage provides. For instance, the different types of services will be organized via a hierarchy, giving the users a clear sense of what kind of services CNIB provides. The focus for affordances is to allow users to understand and recognize the consistency of the CNIB webpage layout. • Providing visually impaired users with information such as vision health, news, employment, and various events. • Offering online shopping services, where users can shop for popular assistive products online. • Library service. Users who signed up for the service can receive these books and other materials online via the CNIB Digital Library or by mail to their home. This feature would become less effective than visiting a local library.

10. Redesign for CNIB • Questions?