Gibtson M. Pb08025 2 nd year project management student

1. THE IMPORTANCE OF INTERPERSONAL COMMUNICATION SKILL IN HANDLING CONFLICT AMONG MEMBERS IN TEAM PROJECT Gibtson M. Pb08025 2nd year project management student

2. Chapter introduction • Problem statement -cultural differences between organizations -project team members are typically part of different subcultures. • Research objectives - to measure - to understand - to determine • Research questions - how - when • Scope o the study - aiming to study on 120 project manager from 3 specific organization around Pahang.

3. Chapter literature review • Communication - transmission of the information from a person or group to another person or group. • Interpersonal communication skill - conversation of two person ( face-to-face ) to achieve some independent goal. • Conflict -Expressed struggle between two or more interdependent parties perceiving goals, scarce resources, and interference from other in achieving their goals. • Project team - An interdependent collection of individuals who work together towards a common goal and who share responsibility for specific outcomes of their organization.

4. Chapter Methodology • Research site - 3 organization ( construction ) - Pahang • Participant description - 12 Cross-functional ( ) - 120 participant • Focus of research - aim to determine the (+) & (-) relationship between interpersonal communication skill and conflict among team members.

5. Chapter Methodology • Data collection method - Questionnaires survey - Interview - Observation • Research procedure - Questionnaires survey - Interview - Observation • Data analysis - SPSS - NVivo

6. Conclusion • Expected result • As a conclusion, interpersonal communication skill can deliver both of positive and negative impact in to project team performance in delivering project success Interpersonal communication skill Conflict among team members • Face to face