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Information Technology and Telecommunication Services Cabinet Briefing

Information Technology and Telecommunication Services Cabinet Briefing. Nick Ganesan Fayetteville State University January 6, 2010. Agenda. Organization Staffing & Responsibilities FSU’s Technology Environment Service Catalog Services provided IT Benchmarks ITTS Focus FY 2009-10.

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Information Technology and Telecommunication Services Cabinet Briefing

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  1. Information Technology and Telecommunication ServicesCabinet Briefing Nick Ganesan Fayetteville State University January 6, 2010

  2. Agenda • Organization • Staffing & Responsibilities • FSU’s Technology Environment • Service Catalog • Services provided • IT Benchmarks • ITTS Focus FY 2009-10

  3. ITTS Division - Organization

  4. FSU ITTS Staffing Chart

  5. FSU Technology Environment

  6. RATIO: Students per IT Staff

  7. IT Budget Comparison (FY2008-09)

  8. ITT Services Scope

  9. IT Service Catalog

  10. FSU ITTS Helpdesk Statistics

  11. Classroom Technologies

  12. ITTS FY 09-10 Areas of Focus • High-Availability of Critical Systems • BANNER Hosting • Redundant WEB site at MCNC • Explore options for E-Mail Services • Outsourcing vs Hosting @ MCNC • Add 5 more technology-enabled classrooms • Budget dilemma – refreshing aged technology-enabled classrooms. Each year at least 5 or more classrooms become 5 or more years old. • Technology Training • Administrative Staff (MS Office & Campus technologies) • Faculty (Administrative & Classroom technology orientation) • Students (Campus technology orientation) • Decision Support System – Reporting Services • Explore options for data warehouse/dashboard system

  13. FSU Website Home Page Management • The process (not working, obviously) • Technologists and CIO is posting stuff to the homepage as information becomes available • PR needs to take ownership for the content (information, graphics, photos and timeliness)

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