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Status Report

Status Report. Faculty Educational Technology Committee College of Charleston. Near term goals. Establish a client advocacy program. Justification. Huron Report CofC is more centralized than its peers, so requires strong customer linkage.

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Status Report

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  1. Status Report • Faculty Educational Technology Committee • College of Charleston

  2. Near term goals

  3. Establish a client advocacy program Justification • Huron Report • CofC is more centralized than its peers, so requires strong customer linkage. • Create clear channels of communication, instill a customer service mentality throughout IT. • Create a method for student input for how the student technology fee is used, esp. if the fee is increased to peer levels.

  4. Classroom technology upgrades Justification • Huron Report • Equipment inconsistent and antiquated. • TechQualSurvey • Classroomtechnologywasbelowrespondents’ “minimum”level of acceptable service (question #8)

  5. Lifecycle replacement Justification • Huron Report • Long replacement cycle leads to reduced productivity and non-central purchasing. • Improved replacement cycle should result in fewer off cycle purchases and reduce PC support costs. • TechQual Survey • Accelerating replacement of classroom computers in particular would partly address concerns over inadequate classroom technology (Question #8).

  6. Wireless throughout campus • Huron Report • TechQualSurvey • Internetspeedandreliabilitywasbelowrespondents’“minimum” level of acceptable service (questions #1-3) • Google Docs Survey • Dissatisfaction was greatest for wireless internet (questions #3-4). • Upgrades underway: Projected date of completion Dec 2014.

  7. Progress and FETC suggestions

  8. GoogleDocs survey summary

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