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Initial training and knowledge keep-up process should consider three aspects:

Initial training and knowledge keep-up process should consider three aspects:. What to learn? How to learn? Where to find information to learn/information on education opportunities? . What to tell? How to tell? What else to tell? How to show problem to client?

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Initial training and knowledge keep-up process should consider three aspects:

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  1. Initial training and knowledge keep-up process should consider three aspects: • What to learn? • How to learn? • Where to find information to learn/information on education opportunities? Presentation 18

  2. What to tell? How to tell? What else to tell? How to show problem to client? Hot to get feedback? How to convince? How to offer solutions? How to tell what to do? How to refer? How to decide when to close? What to say in the end? How to find you again? Where to find clients to contact? How to establish first contact? How to build up trustful contact? What to start every contact with? What to assess? How to ask? How to listen? How to clarify? What else to assess? How to summarize? How to identify problems? How to define problem How to prioritize what to work with? What to work with? What to know about? Presentation 18

  3. WHAT TO LEARN - Basic knowledge and skills of outreach worker should include: • Communication skills • Expertise/knowledge on clients’ needs, problems and methods of work with the group • Knowledge of referring system and services available for clients outside outreach program Presentation 18

  4. HOW TO LEARN - List of possible sources for learning: • Trainings and seminars • Distant learning lessons (to be considered) • Self-learning (taking information from brochures, manuals, available in libraries and from Internet, reflection of practical experience individually or with supervisor, what else?) • Learning from others (working meetings, do-like-I-do with more experienced colleagues, what else?) • What else? Presentation 18

  5. WHERE TO FIND - information to learn and information on education opportunities, available for outreach workers in Malaysia? • Communication skills • Expertise/knowledge on relevant topics: HIV-infection, ARV treatment, ARV adherence, Post exposure prophylaxis, Prevention of parent-to-child transmission, Tuberculosis, Chemical addiction, Stimulants – main types and risks of use and production, Harm Reduction theories, Viral hepatitis, Abscesses and treatment (first medical aid), Chemical burns during stimulant production, Sexually transmitted infections, Lubrications, Opioid Substitution Treatment, Sexual dysfunction as a result of drug use, Thrombophlebitis and etc. • Referring system and services available for target group outside outreach program Presentation 18

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