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EFFECTIVE FEEDBACK

EFFECTIVE FEEDBACK. ROSE CLEMENTS / HR DIRECTOR – MICROSOFT. BEHAVIOUR MATTERS. Environment. Organization System. 70%. Strategy. Leadership. Climate. 30%. Culture. People. Business Results. Source: Adapted from the Hay Group. “GIFTING” FEEDBACK = HIGH PERFORMANCE.

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EFFECTIVE FEEDBACK

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  1. EFFECTIVE FEEDBACK ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

  2. BEHAVIOUR MATTERS Environment Organization System 70% Strategy Leadership Climate 30% Culture People Business Results Source: Adapted from the Hay Group

  3. “GIFTING” FEEDBACK = HIGH PERFORMANCE Effective Feedback Skills Authentic Communication Mindset

  4. THE SBIC FRAMEWORK Situation What is the situation giving rise to the discussion Behaviour What specific behaviour was observed that you’d like to discuss? Impact What specific impact of this behaviour in terms of the people or the process at work? CHANGE In the case of correctional feedback, what behaviour would you like to see change so that the impact with improve? CONTINUE In the case of positive feedback what behaviour would you like to see continue to maintain the impact?

  5. BARRIERS AND ENABLERS

  6. BEING AUTHENTIC The “Human Software:ANDthe “Human Operating System”

  7. IN SUMMARY… Understand the Barriers and enablers of Effective Feedback “Gift" Feedback in an honest and respectful way Recognise the impact of a simple framework for your business

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