A Swedish world of stars

1. A Swedish world of stars

2. Austria Belgium Czech Republic Denmark Estonia France Germany Greece Hungary Ireland Italy Latvia Lithuania Malta Netherlands Portugal Spain Sweden Switzerland UK Hotel classification in Europe No classification : Finland (except Åland) and Norway Underlined = obligatory classifiction

3. Initial vision + + + + = A Nordic/Scandinavian system

4. A reality Still a vision = A Nordic/Baltic system

5. The Swedish star system • Members of SHR • Voluntary • 1-5 stars • 132 criteria • 2 categories ”Hotel” and ”Hotel Garni” • Frequent inspections • Sign • Web-based information

6. The signs Year sign

7. Swedish criteria • General 5 criteria • Member of SHR, maintenance, cleaning, quality of furniture and equipment • General areas and facilities 62 criteria • Sanitary installations for communal use 15 • Meals 8 • Technical facilities available to guests 5 • Areas available to guests 7 • Admittance to the hotel 6 • Other facilities available to the guests 21 • Guest rooms 65 criteria • General 3 • Ventilation 1 • Furnishing 21 • Sanitary equipment 22 • Electrical installations 6 • Temperature control 2 • Radio, TV, telephone and computer connections 7 • Room size 3 Tot. 132

8. Swedish star levels – a summary One communal toilet and bathroom per ten guest rooms, all rooms with washbasin with hot and cold running water, central heating, breakfast Communal toilet and bathrooms on each floor. At least 40% of guest rooms have en-suite toilets and bathrooms. Refreshments available. All rooms have en-suite toilets and bathrooms, telephone and TV. Guest-PC, hotel staffed during daytime, lift, non-smoking rooms. À la carte restaurant, minibar or room service, hotel staffed 24 hours, inter- national TV channels, 100% of guest rooms have Internet connection, laundry service, comfort requirements in guest rooms Pool and/or staffed gym and/or staffed sauna with relaxation area, air conditioning, internet connection in all guest rooms, individual safety boxes, suites, luxurious fittings and furnishings

9. News 2006/07 • Two breakfast levels 1-3*, 4-5* • 100% broadband connection 4* • Room size (new constructions) 3-5* • Towel dryer (new hotels or renovations only) 4-5* • Tiles (new hotels or renovations only) 4-5* • Underfloor heating (new hotels or renovations only) 5* • Hotel S - termination • Annex classification - limitations

10. Board of classification • Kent Nyström, Ystads Saltsjöbad, chairman • Jan Kristiansson, SHR Stockholm • Petter Ullberg, SHR West • Charlotte Blum, SHR Stockholm • Helena Svensson, SBTA/Folksam • Sofia Ellhammar, SRF/American Express • Kati Engsner, Stocon • Bo Johansson, Swedish Tourist Board

11. Operations -Rikard Bergsten, Manager -Kjell Ronne, Inspector, south Sweden -Bo Bengtsson, Inspector, mid Sweden -Håkan Bruks, Inspector, north Sweden • Eva Nordqvist, administrator

12. Financing • Minimum fee: 2000:- • Maximum fee: 13.800:- (500 rooms) • If less than 10 rooms 2000:- fixed fee • 10-23 room 200:- / room • 24-500 room 4300:- + 19:-/room • 10 room 2000:- 200 room 8.100:- • 20 4.000:- 300 10.000:- • 50 5.250:- 400 11.900 • 100 6.200:- 500 13.800 • SEK and per year

13. Status per den 1 oktober 2007

14. Kedjeanslutning 2007

15. High Södermanland 72% Stockholm 67% Jönköping 64% V. Götaland 61% Örebro 61% Low Västernorrland 24% Västerbotten 26% Norrbotten 34% Jämtland 36% High and low Classified vs. non classified SHR member hotels

16. Stars and facts www.hotelsinsweden.com

17. www.hotelsinsweden.com

22. Classified vs. Non-classified Jan-Oct 2005 ILY

25. Characteristics of the star graded hotels in the Nordic/Baltic system Confirmed at the Nordic/Baltic Classification Board meeting in Copenhagen the 7th of December 2006 Hotels participating on the Nordic/Baltic system should as a minimum live up to the folIowing demands: ★ All rooms have at least a hand-basin with hot and cold running water. Bathrooms or showers are available. Breakfast is offered. Telephone availability. Access to the hotel is possible around the clock. Guest rooms contain made beds, one towel per bed, a table, a wardrobe, and a chair. ★★ Everything that one star hotels offer plus: Rooms with private bath/shower and toilet subject to availability. A separate room for breakfast is available. Refreshments (drinks and snacks) can be bought at the premises. ★★★ Everything that two star hotels offer plus: All rooms have private bath/shower and toilet as well as telephone availability, TV, radio and desk. Larger hoteis have non-smoking rooms. Manned reception desk during day hours. Elevator, if the hotel has more than 3 storeys with guest rooms. At least 2 international credit cards are accepted. Curtains or blinds in the guest rooms. ★★★★ Everything that three star hotels offer plus: Comfortable chairs in the rooms. TV with international channels. Staff at duty 24 hours. Restaurant (open for dinner at least 6 days per week) and bar. Minibar in all rooms or round-the-clock room service with refreshments. Elevator, if the hotel has more than 2 storeys with guest rooms. Computer with Internet access is available to the guests. Telephone is available in all rooms. Internet access in all rooms. Breakfast can be served in the guest rooms. A suitable workspace with proper desk, chair, light, and power supply in all rooms. ★★★★★ Everything that four star hotels offer plus: Luxurious indoor decor. Majority of rooms with safebox. Suites available. Room service for hot meals until 11 pm. Restaurant open for dinner and lunch every day. Indoor swimming pool or professionally staffed fitness centre or staffed sauna or relaxation area (wellness). Bathrobe and large selection of toilet articles.