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Get Help with Telecom Billing Issues in Australia

Contact the free and independent Telecommunications Industry Ombudsman if facing billing problems or suspect overcharging. They provide interpreter services, and other assistance. Learn about Ombudsman’s role and assistance process. Don’t hesitate to seek help and ask questions.

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Get Help with Telecom Billing Issues in Australia

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  1. Where to go for help if you have a problem Developed By by

  2. Problems • If you are having problems with: • A bill • Not understanding why your bill is large • If you think the company is charging you more money than what you agreed to pay

  3. You can contact the Telecommunications Industry Ombudsman Phone: 1800 062 058 • It is a free and independent service. • They can arrange for you to talk to an interpreter and they have information in languages other than English. • The website is www.tio.com.au

  4. What is an Ombudsman? The Telecommunications Industry Ombudsman is a free and independent service, that can help you resolve a problem with a telecommunications company. The Ombudsman is like a referee.

  5. What the Telecommunication Ombudsman will ask you to do? They will ask you for details of the problem. They will ask if you have already tried to contact the company to solve the problem.

  6. If you need help to do this • These people can help you speak to the company and also help you to talk to the Telecommunications Industry Ombudsman: • A Settlement Worker • A Case Worker • A Community Guide • Community Legal Centres - http://www.naclc.org.au/ • Financial Counsellors - 1800 007 007 http://www.financialcounsellingaustralia.org.au/

  7. Do not be afraid to ask for help

  8. Do not be afraid to tell people that you do not understand

  9. Do not be afraid to ask for an interpreter

  10. All of these people are there to help

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