Anger Management Corporate Training Materials

1. Anger Management Corporate Training Materials

2. Module One: Getting Started Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. Buddha • Welcome to the Anger Management • Workshop. • This workshop will help teach • participants how to identify their • anger triggers and what to do when • they’re angry.

3. Workshop Objectives

4. Pre-Assignment Review • Think of a situation where you had experienced anger, preferably one that no longer affects you currently. • What symptoms did you experience? • What was your response to your anger symptoms? • Was your response helpful?

5. Module Two: Understanding Anger Anger always comes from frustrated expectations. Elliot Larson • Before we discuss specific anger management strategies, it is helpful to first understand the nature of anger. • In this module, we will discuss • The cycle of anger • The fight or flight response • Common myths about anger

6. The Cycle of Anger

7. Understanding Fight or Flight

8. Common Myths about Anger

9. Module Two: Review Questions • How many phases are there in the Cycle of Anger? • 3 • 4 • 5 • 6 • Once a person returns to a normal or adaptive phase, a new trigger cannot start the entire cycle all over again. • True • False

10. Module Two: Review Questions • _______ or _______ describes how people react to a perceived threat. • Win or lose • Run or hide • Smile or frown • Fight or flight • Anger is a result of perceived harm to self, whether physical or __________. • Real • Emotional • Negotiated • Escalated

11. Module Two: Review Questions • Which is not a common myth about anger? • Anger needs to be ‘unleashed’ for it to go away • Ignoring anger will make it go away • You can’t control your anger • You can control your anger • Anger is never an appropriate reaction? • True • False

12. Module Two: Review Questions • How many phases are there in the Cycle of Anger? • 3 • 4 • 5 • 6 • Once a person returns to a normal or adaptive phase, a new trigger cannot start the entire cycle all over again. • True • False

13. Module Two: Review Questions • _______ or _______ describes how people react to a perceived threat. • Win or lose • Run or hide • Smile or frown • Fight or flight • Anger is a result of perceived harm to self, whether physical or __________. • Real • Emotional • Negotiated • Escalated

14. Module Two: Review Questions • Which is not a common myth about anger? • Anger needs to be ‘unleashed’ for it to go away • Ignoring anger will make it go away • You can’t control your anger • You can control your anger • Anger is never an appropriate reaction? • True • False

15. Module Three: Do’s and Don’ts How much more grievous are the consequences of anger than the causes of it. Marcus Aurelius • Now that we’ve established that anger is a natural, unavoidable, and instinctual reaction, let’s look at how we can respond to anger appropriately. • In this module, we will discuss the dos and don’ts in responding to anger.

16. Unhelpful Ways of Dealing with Anger

17. Helpful Ways of Dealing with Anger

18. Module Three: Review Questions • Ignoring anger is a helpful coping tool. • True • False • Being aggressive can be projected verbally or physically. • True • False

19. Module Three: Review Questions • Saying to yourself “I am angry” is a simple way to acknowledge your anger. • True • False • Counting to 10 is not a useful way to try and calm down. • True • False

20. Module Three: Review Questions • Ignoring anger is a helpful coping tool. • True • False • Being aggressive can be projected verbally or physically. • True • False

21. Module Three: Review Questions • Saying to yourself “I am angry” is a simple way to acknowledge your anger. • True • False • Counting to 10 is not a useful way to try and calm down. • True • False

22. Module Four: Gaining Control People who fly into a rage always make a bad landing.  Will Rogers • Anger is instinctual, yes. It is an emotion that comes unbidden and we often don’t have a choice whether we would be angry or not. What we can do however, is take control of our anger when it comes. In this module, we will discuss ways to gain control over our anger.

23. A Word of Warning • Recognize the warning signs.

24. Using Coping Thoughts

25. Using Relaxation Techniques

26. Blowing Off Some Steam

27. Module Four: Review Questions • What is not a physical sign of anger? • Rapid heart rate • Sweating • Shaking • Irritability • Signs of anger can be physical, mental, emotional, and behavioral. • True • False

28. Module Four: Review Questions • A useful coping thought is “I am capable of _________ this situation.” • Losing • Managing • Forgetting • Hating • Which is not a useful coping thought? • Calm down first, and think this through • This may not be as bad as it seems • There is no need to feel threatened here • I have trouble managing my anger

29. Module Four: Review Questions • Breathing exercises, meditation, and visualization are all forms of what? • External stresses • Relaxation techniques • Progressive brain relaxation • Internal stresses • Which is not a constructive ways of blowing off steam • Writing passive-aggressive notes • Physical Activity • Writing • Screaming

30. Module Four: Review Questions • What is not a physical sign of anger? • Rapid heart rate • Sweating • Shaking • Irritability • Signs of anger can be physical, mental, emotional, and behavioral. • True • False

31. Module Four: Review Questions • A useful coping thought is “I am capable of _________ this situation.” • Losing • Managing • Forgetting • Hating • Which is not a useful coping thought? • Calm down first, and think this through • This may not be as bad as it seems • There is no need to feel threatened here • I have trouble managing my anger

32. Module Four: Review Questions • Breathing exercises, meditation, and visualization are all forms of what? • External stresses • Relaxation techniques • Progressive brain relaxation • Internal stresses • Which is not a constructive ways of blowing off steam • Writing passive-aggressive notes • Physical Activity • Writing • Screaming

33. Module Five: Separate the People from the Problem It is wise to direct your anger towards problems--- not people; to focus your energies on answers--- not excuses. William Arthur Ward • Anger is not just personal. It can be relational as well. When managing anger that involves other people, it helps to have a problem-oriented disposition, setting personal matters aside. This way the issue becomes an objective and workable issue.

34. Objective vs. Subjective Language

35. Identifying the Problem

36. Using “I” Messages

37. Module Five: Review Questions • Objective references do not change from person to person. • True • False • You are using ________ language when you are stating an opinion, assumption, belief, judgment, or rumor? • Subjective • Objective

38. Module Five: Review Questions • A useful way to identify the problem is to state your position in a _________ statement. • Problem • Question • Anger • Objective • An “I-message” is a message that is focused on the ________ • Objective • Problem • Conflict • Speaker

39. Module Five: Review Questions • Objective references do not change from person to person. • True • False • You are using ________ language when you are stating an opinion, assumption, belief, judgment, or rumor? • Subjective • Objective

40. Module Five: Review Questions • A useful way to identify the problem is to state your position in a _________ statement. • Problem • Question • Anger • Objective • An “I-message” is a message that is focused on the ________ • Objective • Problem • Conflict • Speaker

41. Module Six: Working on the Problem Anyone can become angry---that is easy, but to be angry with the right person, at the right time, and for the right purpose and in the right way--- that is not within everyone’s power and that is not easy. Aristotle • In this module, we will discuss how to work effectively on the problem. Specifically, we will tackle constructive disagreement, negotiation tips, building a consensus and identifying solutions.

42. Using Constructive Disagreement

43. Negotiation Tips

44. Building Consensus

45. Identifying Solutions

46. Module Six: Review Questions • Constructive disagreement usually creates more harm than good. • True • False • Which item is not a part of using the constructive disagreement process? • Us VS. them • Mutual respect • Reasonable concessions • Win-win solution

47. Module Six: Review Questions • Situational factors have no influence on the negotiation process. • True • False • During a negotiation which piece of advice should you follow? • Prepare • Communicate clearly • Keep an open mind • All of the above

48. Module Six: Review Questions • When building a consensus you should focus on ________ rather than positions. • Interests • Differences • Brainstorming • Winning • Fill in the blanks: Increase _________ / reduce _________ • Interests, solutions • Sameness, differences • Options, empathy • Differences, Barriers

49. Module Six: Review Questions • Constructive disagreement usually creates more harm than good. • True • False • Which item is not a part of using the constructive disagreement process? • Us VS. them • Mutual respect • Reasonable concessions • Win-win solution

50. Module Six: Review Questions • Situational factors have no influence on the negotiation process. • True • False • During a negotiation which piece of advice should you follow? • Prepare • Communicate clearly • Keep an open mind • All of the above