Community Safety Training for NHW Coordinators

1. Community Safety Training for NHW Coordinators Gurpreet Thethy Neighbourhood Community Safety Coordinator Sgt Ron Neil Osterley and Spring Grove NPT

2. Timetable 10:00 - 10.30: Coffee / Tea 10.30 – 10.45: Welcome / Introduction Cheif Inspector Rob Weir 10.45 – 11.00: Local Policing Model - Sgt Ron Neil 11.00 – 11.30: Community Safety Training – Gurpreet Thethy 11.30- 12.00: Questions and Evaluation forms 12:00 – 13:15: Networking & Lunch

3. Aims and objectives • Introduction to the Community Safety Team – to gain understanding of the work we do. • Summary on Local Policing Model • Provide you Neighbourhood Watch Coordinators with additional knowledge on crime prevention to cascade back to your communities • Increase number of referrals to Community Safety Team and NPT’s • Improve joint working between NHW Coordinator’s, police and council. • Joint working at our events

4. Local Policing Model – Sgt Ron Neil • New structure no longer SNT but NPT • New Team set up • Role of Dedicated Ward Officers • Ward Panel Meetings • Contact points

5. Meet the Community Safety Team • Marco Capitao – (Chiswick) • Gurpreet Thethy - (Heston, Cranford & Osterley) • Vacant - (Hounslow) • Joanne Drew - (Feltham & Hanworth) • Deborah Dobson - Hounslow Business Against Crime Coordinator • Elena Saragato – Community Safety Officer (VAWG & Hate Crime) (Borough wide)

6. Who are the Neighbourhood Community Safety Coordinators? The Neighbourhood Community Safety Coordinators (NCSC) are based out of the 3 police stations across the borough, working alongside the Neighbourhood Policing Teams (NPT) in: • Hounslow Central and Isleworth • Feltham, Hanworth and Bedfont • Heston and Cranford, Osterley • Chiswick and Brentford

7. What is the role of Community Safety Team? • Reducing Crime and ASB • Violence against women and girls • Domestic Violence • Hate Crime • Safeguarding Vulnerable victims • Working in partnership

8. What is the role of the Neighbourhood Community Safety Coordinators? • working in partnership with various agencies including residents to ensure an integrated response to crime, anti-social behaviour, alcohol and drugs problems. • developing a range of innovative ways to promote community involvement reassuring people that crime is being tackled swiftly in their area. • ensuring diverse communities and hard to reach groups are also engaged in the community safety agenda. • applying a problem solving approach to tackling neighbourhood issues. • building public confidence of community safety initiatives in local neighbourhoods.

9. What sort of complaints do you think we get in our team? Take 10 minutes to list all the type of complaints you think the Community Safety Team receive.

10. Complaints • Anti-Social Behaviour • Neighbour Complaints • Neighbour dispute • Harassment • Youth complaints • Street drinking • Fly-tipping • Arson • Graffiti • Criminal Damage • Mental Health problems • Business Crime • Dangerous Dogs • Empty squatted properties • Noise nuisance • Drug dealing • Road Safety • Burglary • Knife crime • Gang violence • Hate Crime • Domestic Violence • Parking issues • Motorcycle issues • Rough sleepers • Alcohol related disorder • Community Safety projects • Adult abuse • Drug dens • Begging

11. What are some of the ways we resolve the problems? We work with the Police and other partners to look at : • Referral to ASBAG’s • Controlled drinking zone • Dispersal Zones • Warnings • Anti-Social Behaviour Orders • Closure Orders (PCO’ CHC) • Harassment Warning • Acceptable Behaviour Contracts • Housing Powers (inunctions, NOSP’s) • Alley gating • Designing out crime • Working with Community Groups • Multi-agency partner meetings • Supported plans • Diversionary activities • Supporting intervention (Drug and alcohol)

12. Other methods we use? • Multi-Agency Groups • Site Visits • Organise crime prevention events • Organise crime prevention campaign and schemes • Other crime prevention methods (gating, CCTV etc)

13. How do the NCSC support residents? • We listen to peoples concerns • We tell people how they can report crime and ASB • We give them advice about legislation to tackle Anti Social Behaviour • We give them advice about support services in the borough • We make referrals for victims and perpetrators • We organise joint meetings with supporting agencies

14. Reporting Crime What are the 5 ways you can report crime? • 999 • 101 • In person (Police station, Contact points, surgeries) • Crime stoppers • 3rd party reporting

15. Who do we work with? Take 10 minutes to list all the agencies you think we may work with?

16. Who do we work with? • Media and local press • UKBA • Housing options Teams • Street rescue • Thames Reach • Public Health Services • Residents • Partnership Unit • Faith Groups • Home Office • Mayors Office • Local Businesses • Special Constabulary • Planning departments • Citizen Advice Bureau • Licensing Team • Community Groups • Resident Groups • Local Councillors • Members of Parliament • Charity organisations • Victim support • Crime stoppers • Brentford Football Club • Twickenham Rugby Club • Local Schools • Age UK • Disability network • Princes Trust • Drug and alcohol services • EAVES • Connexions • Metropolitan Police • London Fire Brigade • NHS • Hounslow Homes • Housing providers • Probation service • Youth Offending Team • Safeguarding adults • Social Services • Community Mental Health • Environment Team • Noise Pollution Team • Animal Wardens • Youth Services • Children Centres • Trading standards

17. Support services and other schemes • Crime prevention schemes – eg. Safer Home Schemes - lock changes • Victim Support • Drug and alcohol services • Diversionary activities • Making referrals to mental health services

18. What sort of events do we organise? • Award ceremonies e.g. Community Safety Hero’s • Crime prevention days • Conferences • Clear up days • Training • Estate events

19. Scenario exercise • Split into groups of 3

20. Scenario 1 What advice would you give ALF? “My neighbour has started having a lot of people coming and going from his property. They turn up at all times of the day and night they only stay for a moment or so – my neighbour thinks they could be dealing drugs”

21. Scenario 2 What advice would you give John? “I have seen the man down the road calling his neighbours names – I think he has mental health problems. I am not sure what to do, and I am too scared to report it to the Police – I know where he lives and want to feel as though I have done something”

22. Scenario 3 What advice would you give Jody? “There are a group of youths who keep hanging around outside my house. They are so noisy and they keep dropping litter – I went out and told them to get lost but they keep coming back”

23. Scenario 4 What advice would you give Cindy? “The locks on my front door don’t feel secure, someone has been coming around knocking on our door trying to tell me my roof tiles needs repairing – the man asked me for money and is coming back next week”

24. Crime Prevention Advice • Remember to close and lock all your windows, even if you are only going out for a few minutes • Pay particular attention to windows on the ground floor and any other accessible areas • Make sure windows are fitted with a good lock appropriate for the window type • Avoid leaving valuables, house or car keys near windows. • Doors are the primary route of entry and exit for most burglars, so it’s vital you secure them effectively. • You can improve home security by making simple adjustments to your front door, for example, ensure you have adequate locks and security fittings • Make sure the door is suitable for external use and is a minimum of 9cm thick. • Letterboxes should have an internal cover plate • For additional safety and security fit a spy hole and door chain. • Do not leave house keys in or near the door as they can get removed through the letterbox

25. Hate Crime • Definition of Hate Crime • Hate crimes and incidents come in many different forms. It can be because of race, religion, age, or disability, or for being a lesbian, gay, bisexual or trans (LGBT). • Hate crime includes:  verbal abuse  physical abuse  graffiti  intimidation  bullying  criminal damage to your home or property  threats to harm you, your friends or your family  producing offensive printed or online material about you

26. Hate Crime - How to report it • Directly to police • Anonymously to Crime stoppers • Hate Crime Support Services – 020 8570 4416

27. Crime prevention advice – Home Security • The back garden is the most vulnerable part of a house and requires careful attention to security. • The back door offers vital protection for a house and can deter burglars from committing a burglary • Not all burglars break into homes - some will try to trick or con their way in. They are known as bogus callers and will pretend to be on official business from respectable concerns such as the Utility Companies - Gas, Electricity and Water - or the Council. They may claim to be tradesmen or workmen calling to carry out urgent repairs. • Bogus callers succeed because they sound believable, so don't be fooled. Make sure in your own mind that they are whom they claim to be by following these simple steps:

28. Crime prevention advice – Bogus Callers • Think before you open the door - use your chain and spy hole or look out of the window to see if you recognise them. • Ask callers for proof of identity. Genuine tradesmen should carry an identification card with their photograph on. Check this carefully. If you are unsure, telephone the company the caller claims to represent. • The Utilities now offer a password identification system. Any caller from one of these companies should be able to give a pre-arranged password as additional proof of identity. • Beware of callers who attempt to distract you by claiming that they have seen something untoward in your rear garden or somewhere which may encourage you to leave your house. • If you are not convinced of the identity of the caller, don't let them in. Ask the caller to come back later and arrange for a friend, relative or neighbour to be present on their return or ask the caller to contact this person. • Treat every stranger with caution. If you are worried, dial 999 immediately and ask for the police.

29. Crime prevention advice – personal safety Thieves frequently operate: • at tube stations • at cash machines • in car parks • around bus stations • in overcrowded areas (High Streets, shopping centres…) especially at rush hour Be aware and keep your possessions safe: • Never leave your bags or other valuables unattended in public places • Be discreet with your belongings; displaying expensive jewellery could attract unwanted attention • Don’t make your mobile phone a moving target. Don’t tempt mobile phone thieves, be aware when making a call

30. Personal safety • Be aware of chain-snatch thieves and keep your jewellery out of sight. Snatch robberies can involve violence or theft. The chance that this will ever happen to you is quite small, but you should be aware of what you can do to keep yourself and your property safe: • Make sure your jewellery is not visible • Plan your journey in advance • Avoid dark or deserted areas late at night • Be aware of your surroundings and stay alert to what’s going on around you.

31. Example of work Hounslow • Successful partnership work with Hounslow Homes and Adults' Services which led to the relocation of a vulnerable adult (safeguarding) into supported accommodation • Supported the police to obtain a 3 months Closure Order on a property that was being used for prostitution purposes • Continuous working with partner agencies which led to the Green Flag Award 2013 for Beaversfield Park for the third consecutive year • Worked in partnership with the Rough Sleepers Co-ordinator which led to the development and allocation of funding for a Rough Sleepers Outreach Team and the rehousing/treatment/reconnection of 10 rough sleepers in Hounslow Sector • Involvement in the regeneration of Montague Road West car park to reduce alcohol-related ASB, rough sleeping and littering.

32. Example of work - Heston and Cranford • Completed the last stage of the publicity campaign for Heston Burglary Reduction Initiative. In addition to the Asian gold leaflet I have jointly developed a ‘Get Sheducated‘ and ‘Darker Night’s’ leaflet. • First draft of an easy read crime prevention leaflet designed for individuals with disabilities in conjunction with Disability Network Hounslow • Successful Presentation at Hindu Temple in Hounslow alongside faith police officer Karmi Rekhi – which appeared on BBC documentary “Inside Out” we also used this opportunity to hand out the Asian gold leaflets. • Successful Crime Prevention stall alongside Faith Officer at Mosque during the Eid festivals. • Successful joint visits with rouge landlord team and SNT to 3 problematic properties– outcome rouge landlord team to take enforcement action on 2 out of 3.

33. Example of work Feltham, Bedfont and Hanworth • Working on Operation Sim with Sgt Treacy to combat ongoing motorcycle nuisance. • Community talk to Hestia at Feltham Library • ASB talks to each year group at Feltham Community College • Crime Prevention evening with crime prevention/community safety stall and presentations at Feltham Spiritual centre • Joint Crime Prevention stall at Feltham Assembly Hall during the Hindu Festival Navratri with the Inter Faith officer PC Karmi Rekhi

34. Example of work Chiswick & Brentford • Organised Community Safety Event with Safer Transport, SNT and the Fire Service at Chiswick Fire Station. Well attended event with multiple activities including cycle marking. • Attended Age Concern Chiswick to engage with staff and members along with SNT officers. Promoting the Safer Seniors Scheme and gathering new referrals for visits. • Developed Community Safety leaflet on Doorstep Safety - 'Your Doorstep, Your Decision' -covering bogus calling and doorstep selling. • Multiple referrals to Adult Social Care for vulnerable residents. Close working with care teams as well as CMHT in managing complex cases. • Site visits to Brentford Lock, and close working with residents in addressing issues relating to ongoing Street Drinking and ASB

35. Evaluations • Please take 5 minutes to complete the evaluation form

36. Any questions? Jo Drew (Feltham & Bedfont) Feltham Police Station 34 Hanworth Road Feltham TW13 5BD Mob: 079 5630 8554 Vacant (Hounslow Central & Isleworth) Hounslow Police Station 3-5 Montague Road Hounslow TW3 1LB Mob: 079 5089 5041 Gurpreet Thethy (Heston, Cranford & Osterley) Hounslow Police Station 3-5 Montague Road Hounslow TW3 1LB Mob: 079 5089 5041 Marco Capitao (Chiswick and Brentford) Chiswick Police Station 209-211 Chiswick High Road Chiswick W4 2DU Mob: 07951 344 961

37. Thank You