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Chapter Training Coordinators Kickoff

Chapter Training Coordinators Kickoff. Agenda. Scope of this training Roles of the CTC Implementation Release Dates Training Phases & Schedule Training Materials Getting Help Questions. Scope of this training. Roles involved in migration of web services National Training Team

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Chapter Training Coordinators Kickoff

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  1. Chapter Training Coordinators Kickoff

  2. Agenda Scope of this training Roles of the CTC Implementation Release Dates Training Phases & Schedule Training Materials Getting Help Questions

  3. Scope of this training • Roles involved in migration of web services • National Training Team • Chapter Training Coordinators (CTC) • This training to help CTCs prepare their chapters for go-live on new web services using • Use materials provided by National Training Team • CTCs may customize training to meet Chapter requirements • Migration of Chapter websites not covered • Responsibility of Chapter webmaster • Migration on a different schedule • Will be covered by separate National team

  4. Roles of the CTC • Provide training to Chapter volunteers in use of new web services • Ensure members have ready access to training materials • Provide specialized training for groups such as Admins, DDs, CCs & workshop coordinators • Provide local support to Chapter volunteers in use of new web services • National Support team will be in place to help identify & report defects

  5. Implementation Release Dates • Introduction of new concepts • Ongoing – by SCORE National Leaders • March 21st: • Early testing available for web services, limited integration, no data • March 28th: • Early testing available for integrated web services with sample data • March 31st: • New SCORE National Website with web services available for volunteer testing • Client data available for testing (changes won’t be saved at go-live) • April 25th: • New SCORE National Website online for clients & volunteers • New web services available for all; WebIt discontinued • Client data loaded from WebIt • Volunteer profiles created from WebIt

  6. Training Materials Available (for each Phase) • SCORE Newsletters & Webinars on new SCORE processes • Webinar overview of various functions to be covered by this phase • Gives CTC overview of tasks and processes covered • Presented twice, once am, once pm with Q & A • Recorded for later playback • Pre-recorded webcasts detailing major volunteer tasks • Available to all volunteers, directed by CTC • Can not be modified by CTC • Scripted PowerPoint presentations for each process • Available to all volunteers, directed by CTC • Can be viewed online or downloaded and distributed • Can be customized by CTC for groups or individuals

  7. Training Phases & Schedule • Dates when training materials available to CTC • Kicked off by interactive webinars for CTCs • Approximately 2 weeks between phases for CTCs to train Chapter members • Pilot Phase (week of 3/14/11) • Constant Contact / Event Management • Phase 1 (week of 4/4/11) • Critical volunteer processes, primarily client related • Phase 2 (week of 4/18/11) • Administrative & management functions • Phase 3 (week of 5/2/11) • Remaining functions

  8. Getting Help • Listserv for CTC and National Training Team trainers-join@ctc.score.org • Eastern U. S. Diane Barbour (dbarb9214@aol.com) (CT, DC, DE, FL, GA, IN, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WI, WV) • Western U. S. Jeff Hendy (jeffhendy@sbcglobal.net) (AL, AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, KY, LA, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, SD, TN, TX, UT, WA, WY) • General Training Email: iSCORE.Training@SCOREvolunteer.org

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