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David Teeghman Jennifer Paull Lindsey Wolf. J-School Buzz. Overview. J-School Buzz. III. Implementing Changes Editorial philosophy Publication schedule Content Operations Multimedia Social Media IV. Sustainability New editors Transition Expansion V. Conclusion.
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David Teeghman Jennifer Paull Lindsey Wolf J-School Buzz
Overview J-School Buzz • III. Implementing Changes • Editorial philosophy • Publication schedule • Content • Operations • Multimedia • Social Media • IV. Sustainability • New editors • Transition • Expansion • V. Conclusion • I. Audience Research: Web Analytics • Our audience • Most/Least popular stories • Balancing “spinach & sugar” • Social media • II. Lessons Learned • Publication • Content • Multimedia • Social Media • Criticism
J-School Buzz “If I had asked people what they wanted, they would have said faster horses.” -Henry Ford
J-School BuzzWeb Analytics • Our study • Examined site statistics using: • Studied numbers/feedback from: • Blog post comments • Bit.ly links
What we learned about our audience… J-School BuzzWeb Analytics Source: Quantcast Audience Profile
J-School BuzzWeb Analytics Some of our least popular stories: • Starving Journalist: Comedy Coffeehouse: 29 views • Live Blog: Open Missouri Day at RJI: 36 views • Live Blog: SXSW Debriefing from RJI: 53 views • Open Missouri: Shining a Light on Missouri Government: 53 views Why did they get so little traffic?
J-School BuzzWeb Analytics • Content-Sharing/Links • Huffington Post College • PBS MediaShift • Romenesko • Only Wire • Most Popular Post Elements: • Multimedia: graphics/video • Strong opinion/voice • Controversial • Updated (Process over Product) • Crowdsourcing
J-School BuzzWeb Analytics • Balancing “sugar & spinach” stories • Negative feedback about lack of POYI coverage • Published more conventional “hard news” • Dismal page views • No social media traffic • News they want vs. news they need – the debate
J-School BuzzWeb Analytics • Social Media • Twitter: 1,177 followers • Our most conversational medium • Facebook: 421 “likes” • Lots of “likes” on posts, decent # of comments • Slower growth, less conversation due to design/layout, convenience • Tumblr: 39 followers • Reblogs site content • Slowest growth of all social media • FourSquare: 149 friends • Minimal # of check-ins • Ultimate goal: Leave helpful “tips” that illustrate our role as the insider’s guide to the J-School
J-School BuzzLessons Learned • Publication Schedule • Staff size limits publication amount (with the exception of breaking news) • How to use site stats to our advantage • Title wording can make all the difference • No one reads JSB on Saturday • Starving Journalists don’t work as blog posts • Content • Balance – hard vs. soft news • Tone – inserting voice, humor • Readers’ opinions on objectivity (or lack-thereof) • Importance of absolute transparency
J-School BuzzLessons Learned • Criticism • Our 80-20 rule • Dealing with it in a professional manner • Realizing that some readers think criticizing the J-School in any way is negative • Using it to improve • Trolls • Fake Twitter accounts • Vitriolic Commenters
J-School BuzzLessons Learned • Multimedia • Important from beginning • Show, don’t tell • Video pieces got a lot of backlash because they weren’t perfect – switched to infographics • Fall 2010 Enrollment Statistics: • Over 100 pages of statistics about Mizzou – made multiple graphics • Presented the information different ways to make sure it was still interesting • Posts still centered around J-School, even if they were also about other schools in Big 12 or other colleges
J-School BuzzLessons Learned • Some of the most popular multimedia posts: • Where journalism students end up/came from • How much money journalism students make • How many students have jobs when they graduate, by college and sequence - lead to original contact with Huffington Post College • Least popular: • Where to park around the J-School • Race breakdown - surprised me because I thought it would bring up a lot of concern
J-School BuzzLessons Learned • Social Media • No one had experience with Tumblr, unsure of what to do with it • Must be maintained/updated minute-by-minute • All J-School emails must be read for relevant info to share on social media • FourSquare – no Hootsuite-type program for managing multiple accounts • Make sure to carry on equal conversations on both Facebook and Twitter. Don’t minimize Facebook because it is less popular
J-School BuzzImplementing Changes • Editorial Philosophy • Puts the “objectivity” debate to rest • Clarifies “news site” vs. “blog” • Terms of use • Publication schedule • Frequency (twice once) • Time of day (morning, early evening) • Days of the week (Monday-Friday, Sunday)
J-School BuzzImplementing Changes • Content • Disclose all biases • Be the J-School’s biggest fan as well as its biggest critic • Operations • Hired a copy editor to review ALL content • All 3 editors share responsibilities, understanding that there will be a lot of cross-over between positions • Learning when to respond to comments and criticism and when to step back
J-School BuzzImplementing Changes • Multimedia • Switched to publishing infographics – videos weren’t good enough • Text that went along with the graphics adding supplementary information • Tried to make sure there was a least some sort of J-School tie with all of the graphics – our key audience • Social Media • Began posting more info on Facebook beyond just story links • J-Info tweets were scheduled as soon as the info was received • Set up access to JSB Twitter on editor’s smart phone to ensure faster responses.
J-School BuzzSustainability • Fall 2011: Independent Study Credit • Publicized opportunity: • Blog post with video • Social media (JSB & Personal) • J-Info & Convergence Listserv • RJI TVs • Application process • 10 applicants granted interviews, 4 selected • Editor-in-chief: Claudia Tran • Social media editor: Mel Gibson • Graphics editor: Francis LaBelle • Video editor: Zach McGowan • Three sequences represented
J-School BuzzSustainability • Transition & Training • Introductory meeting: May 3rd • “Lessons to pass on” Google Doc • Summer transition period • Less frequent publication • Opportunities to slowly take over responsibilities • Training via Skype • August 2011: New editors take over entirely • Original editors available via email & Skype for questions • New titles for current editors
J-School BuzzSustainability • Launched April 17, 2011: • Executive Director: Josh Lory • Senior Content Editor: Zach Fleeman • Senior Web Editor: Thomaz DeSouza • Social Media Editor: Tyler Clark • 1st week: featured on MSNBC, Reddit • 186 Facebook “likes” • 121 Twitter followers
Conclusion J-School Buzz