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IGG Agenda 19 th September 2012

IGG Agenda 19 th September 2012. Minutes. Minutes from IGG meeting 8 th August 2012 For approval today. IGG Action Items. Updated IGG Action List issued in advance of meeting Actions closed since last IGG meeting: 5 IGG Actions carried forward: 2. IGG Actions Carried Forward.

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IGG Agenda 19 th September 2012

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  1. IGG Agenda 19th September 2012

  2. Minutes Minutes from IGG meeting 8th August 2012 For approval today

  3. IGG Action Items Updated IGG Action List issued in advance of meeting • Actions closed since last IGG meeting: 5 • IGG Actions carried forward: 2

  4. IGG Actions Carried Forward

  5. CER Update Industry Governance Group 19th September 2012

  6. Retail Market Assurance Services for the Irish Electricity Market Peter Varley IGG 19th September 2012 peter.varley@gemserv.com

  7. Assurance Activity UpdateBusiness As Usual (RMDS) Assurance Process Document Supplier’s comments have been reviewed and Supplier has indicated contentment with the responses We are discussing third party software implications with RMDS to clarify assurance requirements Now seeking unconditional IGG approval of Assurance Process so that the document can be published forthwith

  8. Assurance Activity UpdateBusiness As Usual (RMDS) Potential New Category of Applicant Demand Side Unit is potentially a new type of market participant for assurance purposes Assurance would be similar to that for Self-Supplier i.e. application and simple questionnaire

  9. Assurance Activity UpdateBusiness As Usual (RMDS) (ctd.) • Supplier Assurance • small supplier to become a large supplier commencing; and • new large supplier pending.

  10. Assurance Activity UpdateHarmonisation (HRDS)

  11. Questions & Discussion

  12. MRSO UpdateGerry Halligan 19 September 2012

  13. COS In Progress 17/09/2012 – 6,462 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out • Contact Customer or submit cancellation • 18 Switches held due to an existing Open Service Order

  14. COS and CoLE

  15. Debt Flagging

  16. Objections

  17. MRSO Audit 2012 • Last detailed transactional audit of MRSO covered 2005/06 • Propose to audit period 2009/10/11 (period of significant market activity and introduction of Global Aggregation) • Draft Scope of Audit approved in principle by CER • Copy to issue to MPs this week for comment by 10/10/12

  18. ROI HSP Project Update Conor Garrigan

  19. HSP Agenda Items • Project Plan Update • Release Notes • Final Go-Live Checkpoint Conference Call

  20. High Level Schedule

  21. HSPRelease Notes • Cover: • MCR content • Late-breaking minor technical issues • Post Go-live Market Support arrangements • Copy available in HSP Project Folder and this IGG Meeting Folder on RMDS Calendar

  22. Final Go-Live Checkpoint • Market Conference Call • Acts as final readiness checkpoint before go-live • All MPs, CER and Gemserv attend • CER confirms final decision to go-live • Reviews / confirms final logistics for cutover weekend • 3pm, Thur 20th Sep, RMDS Conf Call nos.

  23. ESB Networks Current Customer Service Initiatives and Supplier Involvement I.G.G. September 2012

  24. Initiatives • PowerCheck • SMS Texting • Appointments Pilot • Social Media • Ploughing Championship

  25. PowerCheck • Website and Apps for iPhone and Android • Google Map linked directly to our Outage Management System • Live information about supply interruptions • Link: • Support needed • Suppliers to put link to PowerCheck on their own websites and use in response to queries • Feedback on the applications welcome

  26. SMS Texting • Now texting customers: • Where a fault has occurred we send them an apology and the Estimated Restoration Time (ERT) • Where there was a planned interruption that has been cancelled we can let them know in advance • Where a planned outage is likely to overrun its ERT we can apologise and let them know • Need for support • Currently we have mobile numbers for approx 20% of our customers • Same effort required to send to all as to 20% • Sharing of numbers by Suppliers would be appreciated • Support for DR 1126

  27. Appointments Pilot • Pilot underway in Waterford to narrow the time window for appointments • Scheduling Centre phones the customer on the afternoon prior to the appointment to give narrower time slot • Network Technician phones the customer on the day to give more precise time • More mobile numbers would be useful

  28. Social Media • Now monitoring social media traffic for Networks related issues e.g. Twitter; Facebook; Boards.ie • About to become active in these media • Welcome input on how we can best support suppliers in this space

  29. Ploughing • 25th to 27th September • Welcome to visit our stand, meet managers and staff and discuss any aspect of our business or service

  30. RMDS Update Retail Market Design Update Aileen O Connor, RMDS 19th September 2012

  31. DR 1124 V1.0 - Sending of MM116N only where Customer Name is Different on MM010 and MM016 Discussion Request • MM 116N currently sent to New Supplier every time Old Supplier submits a MM016 for COLE, while a CoS is in progress. • New Supplier only needs to take action if the customer names are different. • New Supplier will investigate and probably cancel the CoS. • If names are the same, no action is required by the New Supplier and CoS can proceed. • For Classification as Jurisdictional Specific at today’s HWG meeting At Today’s IGG Meeting: • Approval requested. Change is required in both jurisdictions.

  32. DR 1130 V1.0 – Introduction of Essential Plant into the Market Design Discussion Request • DR raised to present Working Practice 0022,which details the procedure for the De-Energisation of Essential Plant Sites. • For classification as ROI Specific at today’s HWG meeting At Today’s IGG Meeting: • Approval Requested

  33. DR 1111 – Automated Debt Flagging Solution • IGG 27/06 ESBN presented Options A (no SO Delay) & B (SO Delay) - new MMs • IGG 08/08 ESBN presented Option C - Objection Messages and including SO Delay • Feedback from Suppliers sought and responses indicated: • Preference for option to include SO delay • Majority preference for Option C • Update 14/09 • The CER is not minded to propose a shift in the planned and agreed release window • CER is to review the debt flagging process in Q4 2012 and could consider changes to the process, including the delay period • CER preference for Option A • Supplier feedback requested • Schema Changes for inclusion in June 2013 Release need to be approved by HSG next meeting 03/10 • Final Decision required: • Option A for implementation June 2013 or • Continuation of Manual Debt Flagging Process

  34. www.rmdservice.comWebsite Enhancements The following enhancements to our website will go live this month following feedback from our 2011 Customer Satisfaction Survey including changes to:- • Online Discussion Request • Change Control Section • Introduction of a new Documentation page for a one stop shop for links to all the documentation on our website. • Search help tips for better searching • More detailed update of all changes will be presented at next IGG

  35. LTCA Working Group • 2nd Working Group Meeting held 13/09/12 • ESBN presented results from analysis undertaken to quantify LTCA by error type • Draft WG Report to issue shortly • Action for ESBN to provide Suppliers with MPRN by error type to analyse impact. • Suppliers to advise RMDS when Action complete to set date for next WG Meeting

  36. IGG Meeting AOB

  37. Next Steps • Diary dates for next two IGG meetings: • Wednesday 31st October 2012 – Belfast • Wednesday 5th December 2012 - Dublin Dates included on Calendar of Events on RMDS website www.rmdservice.com

  38. Next Steps • Diary Dates for next two Conference Calls: • Thursday 11th October 2012 • Thursday 22nd November 2012 Dates included on Calendar of Events on RMDS website www.rmdservice.com • Call details are as follows: • LoCall: 0818 301 111 Local Access: +353-(0)1- 664 8888 • Guest Passcode (Pin):167172

  39. Thank You

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