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Leveraging TBSM Across the Enterprise Component deployment and utilization

This presentation covers the various aspects of leveraging TBSM (Tivoli Business Service Manager) across the enterprise, including event aggregation management, LDAP configuration, web-based event management, real-time and historical views, and business service management. It also explores the architecture and features of Omnibus, Webtop, and TIP for event management and reporting. The session includes examples and demonstrations of TBSM dashboards and reports.

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Leveraging TBSM Across the Enterprise Component deployment and utilization

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  1. Leveraging TBSM Across the EnterpriseComponent deployment and utilization Thomas Ryan – Tivoli TBSM Support Engineer

  2. Agenda • Omnibus: Event Aggregation Management with Omnibus • Webtop: Active Event lists, Event Management • TIP: Leveraging LDAP and SSO (Single Sign On) • TBSM: Building Meaningful Organizational Displays • Q & A

  3. Omnibus & Webtop

  4. Event Sources Data Networks Systems/Applications Voice Networks Normalized Management Systems End User Experience/ Transaction Monitoring OmnibusManager of Managers Security/Firewalls Non-IT Resources FailOverOmnibus Server Omnibus Architecture: Omnibus Netcool ObjectServer • Memory resident database • Event Repository • De-duplication • Automations • Correlation • Advanced Filtering & Viewing • Disaster Recovery/Redundancy • Automatic Failover & Failback • Over 1000 Probes

  5. Event Management through Web-based graphical views Event Lists Maps Filter/View Builders Tools Charts Real-time & Historical Views Context-sensitive tools Advanced Filtering & Viewing Webtop Netcool Webtop

  6. Webtop Event Filtering

  7. Webtop Class & Group Based Tools • Class Based tools are executable only when the selected event’s Class field value matches the Classes that are configured in the tool. • Display a selection of tools that are only applicable to the user and type of event.

  8. LDAP and Single Sign On

  9. LDAP/SSO Configuring LDAP through TIP LDAP Configuration • Simple GUI Setup • Enables SSO • Uses RSA Algorithm • Simplifies Group Administration • Simplifies User Administration

  10. TBSM Architecture

  11. Events Sources Inventory Data Networks DLA/TADDM SLA Systems/Applications Databases Voice Networks TBSM/Webtop Management Systems End User Experience/ Transaction Monitoring OmnibusManager of Managers TBSM/Webtop Security/Firewalls • Single Pane of Glass Non-IT Resources • User/Group/Roles FailOver Omnibus Server • Highly Scaleable • Web-Based • Dashboarding Display / Presentation Architecture: Event & Alarm Presentation Normalized

  12. Event Sources CMDB Data Networks DLA/TADDM SLA Systems Applications TBSM/Webtop Knowledge Base Voice Networks TBSM Management Systems TBSM End User Experience Transaction Monitoring • Model Business Services OmnibusManager of Managers • Track Real-Time SLA’s Security/Firewalls • Display KPI’s • Customizes Business Views Non-IT Resources & Dashboards FailOver Omnibus Database Business Services Management Architecture: Tivoli Business Service Management Normalized

  13. TBSM Dashboards

  14. Business Services Management Trading

  15. Business Services Management Tivoli Single Effective Interface: Business Dashboard Realtime Business Indicators Online Trading Auto-Service Dependency Mapping Impact on how other applications affected Service Status Indicators Domain Status Indicators Realtime Operational Indicators Root Cause & Service Impact Analysis Third Party Data Realtime & Historical Reports Event Summary Indicators Realtime SLA Tracking

  16. Example Dashboards

  17. Example Dashboard

  18. Example Dashboards

  19. Example Dashboards

  20. Service Status Overview

  21. Application Metrics and Service Status View

  22. Marginal Performance Degradation for Billing

  23. Operational Service View

  24. Billing Service Model Zoom In

  25. Operational View during Critical Scenario

  26. Drilldown to Service Impacting Events with ability to take action

  27. Business Metrics View during Critical Scenario

  28. SLA Report for All Services

  29. SLA Report for components of Billing

  30. Summarization • IBM Tivoli Netcool Omnibus offers a flexible, scalable, highly available event consolidation platform that serves a true “Manager of Managers” • IBM TIP Allows organizations to leverage existing LDAP groups, simplifying group and user management. • IBM Tivoli Netcool Webtop provides the ability to visualize and take action on IT events. • IBM Tivoli Business Service Manager helps align IT with the business, indicating the overall health of particular business services.

  31. QUESTIONS?

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