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Preliminary

Preliminary Results 2003. Preliminary. Results. for the year ended 31 December 2003 Allied Irish Banks, p.l.c. Forward looking statement.

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Preliminary

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  1. Preliminary Results 2003 Preliminary Results for the year ended 31 December 2003 Allied Irish Banks, p.l.c.

  2. Forward looking statement A number of statements we will be making in our presentation and in the accompanying slides will not be based on historical fact, but will be “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those projected in the forward looking statements. Factors that could cause actual results to differ materially from those in the forward looking statements include, but are not limited to, global, national and regional economic conditions, levels of market interest rates, credit or other risks of lending and investment activities, competitive and regulatory factors and technology change. visit www.aibgroup.com/investorrelations

  3. Preliminary Results Michael Buckley Group Chief Executive

  4. Financial headlines Underlying** Adjusted EPS  11% Dividend  10% Tangible Return on Equity 20%* Adjusted EPS  3% Excl. currency  7% Reported * includes loss on disposal of Govett, restructuring / early retirement costs, and impact of Allfirst disposal on Profit & Loss account * * excludes impact of lower Other Finance Income, Government levy, restructuring / early retirement costs, and impact of Allfirst disposal on Profit & Loss account

  5. Key features(continuing activities) • Volume growth more than offsetting margin attrition • income  6.5% • Investment for growth and efficiency • costs  6% • sustaining operating performance • building an enterprise-wide business support model • Strong asset quality • improved trends in non-performing loans in all divisions • good provision cover (total provisions / NPLs 94%)

  6. Operating performance - a high growth story Underlying* profit growth in Operating Divisions 2003 v. 2002 Poland AIB Bank ROI AIB Bank GB&NI Capital Markets Operating Divisions Reconciliation of growth to underlying adjusted EPS: Operating Divisions 12 % M&T / Allfirst / share buyback eps neutral Sub-total 9.5% Allfirst shares in trust / residual U.S. & other costs -2.5% Currency impact -4 % Underlying adjusted EPS 3 % * * before restructuring and early retirement costs, sale of Govett and impact of exchange rate movements on the translation of foreign locations’ profit * Neutral outcome reduces overall growth by 2.5 percentage points

  7. Strategic Intent‘The AIB Way’ Best products Best service Distinctive Customer Proposition Best enablement Best relationships Leadership, communication & measurement Superior Profit Growth Brand values: dependable, engaging & pioneering Employee values: respect, integrity & teamwork One consistent approach across all businesses

  8. Executing our strategyConverting strategy to results Operations progressively aligned with strategic intent Customer Relationship Focus Management & support infrastructure Dedicated relationship managers; Credit & sector specialists; CRM tools matching customer / product propensity Business, customer & employee metrics driving performance management • Staff satisfaction ratings • Customer satisfaction ratings • Growth ahead of market Training & support programmes sustaining relationship approach Internal & external service standards Open architecture product development Group-wide reporting and MIS infrastructure Integrated branches, business centres & automated channels; Transaction & support activity displacement Single governance, compliance and risk management organisation Strategic & operational ‘fit’ creating sustainable competitive advantage

  9. Executing our strategyWhat our people think AIB above ISR Global Financial Services Norm * ISR October 2003 • AIB employee attitude survey since 1989 • 86% employee participation • Employee attitude closely aligned to strategy • Continued improvement on all categories Group-wide AIB “a global high performing company”*

  10. Executing our strategyWhat our customers think • United Kingdom • Customers rank us in top quartile of all UK companies • Voted “Best Business Bank” in GB since 1994 • Republic of Ireland • Strong upward trend in customer service ratings over past 2 years • Critical building block for authentic CRM • Poland • Awarded gold medal position for services and products to SMEs • Rated amongst leading banks in customer surveys Consistent improvement in customer satisfaction

  11. Productivity cost / income ratio  to 51% (52% in 2002) income  10%, costs  6% Strong asset quality NPLs  to 0.8% (Dec 2002 0.9%) AIB Bank Republic of Ireland  14% • Extending our lead over all other full service banks Strong growth in banking operations; Ark Life profit growth resumed • AIB Market • overall loans  28%  18% • business / other personal lending  25%  13% • mortgage lending  34%  26% Significant outperformance in loan volumes; Net new lending up €6bn €637m €577m €60m AIB Bank ROI Banking operations Ark Life

  12. AIB Bank Great Britain & Northern Ireland  15% • loans  28%, deposits  18% • Focused G.B. banking franchise creating premium brand Continuing strong profit growth • Gaining share in key N.I. markets • loans  21% (mortgages  32%), deposits  13% • Milestone in UK productivity • cost / income ratio  to 49% (50% in 2002) • income  10%, costs  8% €252m €125m €127m AIB Bank GB&NI Great Britain Northern Ireland • Strong asset quality • NPLs  to 0.8% (1% at end 2002)

  13. Capital Markets  12% • Corporate banking a top class domestic and international franchise - profit  15% • a leading CDO fund manager in Europe • Solid performance in Treasury • low utilisation of risk limits • Productivity • cost / income ratio 57% (57% in 2002) • income  2%, costs  2% • disposal / restructuring activity • Robust asset quality • NPLs  to 0.8% (1.1% at end 2002) High quality sustainable performance

  14. Poland  17% +60m +129m +42m 2003 v 2002 PLN m -200m • Profit impacted by: • sharp fall in interest rates effect on deposit income • depreciation on new banking platform • Restructuring for efficiency programme successfully executed • other costs  12% • cost / income ratio 78% (74% in 2002) • Business gaining momentum in an improving economy • earning loans  10% • non-interest income  20% • Best in class asset quality • NPLs  to 11% (15% at end 2002) • reduced provision charge  23% -82m

  15. M&T(US GAAP) • Net income  26% • Diluted net operating EPS  11% • Run rate of merger cost savings now achieved • Allfirst integration on track • no further significant merger related expenses • Efficiency ratio 53.6% (51.3% in 2002) • positive cost / income gap anticipated in 2004 • Improved asset quality • NPLs  to 0.67% (0.84% at end 2002)

  16. Geographical diversityPositioned in markets that will outperform GDP Growth % 2004 (f) 2005 (f) Rep. of Ireland 4.0 5.0 UK 3.0 2.8 USA 4.8 4.0 Poland 4.5 5.0 Eurozone 1.8 2.5 OECD 3.0 3.2 Executing single transportable approach to banking

  17. The futureGreat Britain • Business banking franchise - 14% CAGR in profit 2001 - 2003 • Differentiated by our distinctive customer proposition in chosen niches • Significant market shares now e.g. > 10% in legal and education sectors • On track to double capacity in 3 years to 2005 • Opportunity to develop high quality personal banking

  18. The futurePoland • Top class retail & commercial banking franchise • investment programme to optimise locations, business support and efficiency now complete • 5 strategically positioned business centres opened • superior delivery channel to mid-corporate and SME markets • complements extensive branch and automated channels • Expect to deliver strong growth in 2004 and beyond • double digit increase in loans expected • full cost benefit of restructuring • Aim - to be a top 3 performing bank • does not need acquisitions / mergers

  19. The futureUSA • M&T partnership restores momentum to our US business • double digit earnings growth forecast in 2004 • Already achieving mutual measurable benefits • AIB’s input to maximising integration synergies • $ value of investment  25% since merger announcement (at close of business on 19/02/04) • Principal consideration continues to be: • value creation & strategic influence

  20. Our business health check Continuing focus on our priorities ……. • Growing income faster than costs, without increasing our risk profile(positive gap to widen in 2004) • Investing in people, locations and systems • Investing in a transportable business model • Investing to build world class governance and risk management practices • Maintaining a progressive dividend policy without impairing strong capital position • Forecasting Tangible Return on Equity to remain > 20% Accelerating momentum in 2004 and beyond

  21. Preliminary Gary Kennedy Group Director, Finance & Enterprise Technology Results

  22. Operating income (continuing activities) Underlying 2002 €m 2003 change %* 1,830 Net interest income 1,840 6 63 Other finance income 14 - 1,055 Other income 1,124 8 2,948 Total operating income 2,978 6.5 37.9% Other income ratio 38.2% * excludes the impact of currency movements and reduction in other finance income (FRS 17)

  23. Income  6.5%* • Interest income driven by strong loan growth  21% and deposit growth  11% • Loan growth also a key driver of non interest income  8% • banking fees & commissions  15% • Loan growth benefits outweigh associated cost • Margin attrition of 21 bps primarily due to (a) loans growing x 2 times faster than deposits (b) business mix. * excludes the impact of currency movements and reduction in other finance income (FRS 17)

  24. Net Interest Margin(continuing activities) 2002 2003 Change on 2002 % % bps Group 2.91 2.70 -21 Domestic 2.73 2.54 -19 Foreign 3.20 2.98 -22

  25. Operating expenses(continuing activities) Underlying * 2002 €m 2003 change % 1,046 Staff costs 1,082 8 536 Other costs 515 1 165 Depr. & amort. 170 9 1,747 Operating expenses 1,767 6 - Restructuring / integration 72 1,747 Total Operating expenses 1,839 58% Tangible cost / income ratio 58% * excludes the impact of currency movements and transfer of Ark Life sales force to AIB’s payroll

  26. Costs  6%* • Continued investment in our franchises • Building scaleable, integrated and efficient enablement systems • seeking to invest once for groupwide benefit • shared services and expertise • IAS, Basel II, best in class governance & compliance • First year depreciation charge on new technology platform in Poland contributes 1% to Group cost increase • Significant non-recurring / non-incremental costs • Restructuring / early retirement to drive savings * excludes the impact of currency movements and transfer of Ark Life sales force to AIB’s payroll

  27. Restructuring / Early Retirement Programmes • Sale of Govett €153m Goodwill previously written off to reserves, charged to P&L following sale of management contracts to Gartmore Investment Management p.l.c. • Early retirement €62m Provision for early retirement option offered to employees in RoI, NI & GB (where repatriation rights apply) • M&T restructuring €20m AIB share of M&T restructuring charge following acquisition of Allfirst • Poland restructuring €10m Closure of certain branches and writedown in value of properties & branch equipment.

  28. Asset Quality(continuing activities) • NPL’s  1.4% of average volumes (2% at Dec 2002) • Provision charge  to 0.33% of average balances (0.37% at Dec 2002) • No quality compromise to achieve loan growth outperformance • Criticised loans / total loans  in all divisions • Good provision cover • total provisions / NPL’s 94% • general provisions / advances 0.6%

  29. Provisions(continuing activities) €m 2002 2003 Bad and doubtful debts 110 142 Contingent liabilities & commitments 2 9 Investment provisions 43 16 Total Provisions 155 167 * *€150 million before release of €40 million unallocated credit provision relating to one specific case in Allfirst

  30. Underlying bad debt provisions (continuing activities) 2002 2003 bps bps Bad and doubtful debts 27 31 Release from unallocated 10 - Gross provision rate 37 31 Off balance sheet - 2 Underlying rate 37 33 * * includes relevant charge relating to credit element for fixed asset investments

  31. Actuarial valuation of Group Pension Schemes • Actuarial review completed in H2 2003 • Valuation results in line with expectations • Increase in cash contribution rate to defined benefit schemes recommended • Minimal impact on 2004 Profit & Loss Account or Earnings Per Share

  32. Impact of currency translation & hedging activity 2003 2002 Average Average Average Accounting Effective Effective Rates Rates Rates US Dollar 1.1346 1.01 0.90 Sterling 0.6901 0.67 0.63 Polish Zloty 4.4157 4.28 4.13 • US dollar, sterling and Polish zloty weakened relative to the euro by 17%, 9% and 13% respectively in 2003 • Net 4% negative impact on adjusted earnings per share growth • negative impact on earnings partly offset by hedging profit of €28m • > 70% of projected 2004 foreign earnings hedged (including >90% of projected US $ earnings) • 2004 negative impact estimated at c.3% in adjusted EPS growth

  33. 2004 Outlook • Continuing strong volume growth • c.20% loan growth expected in RoI and GB & NI divisions • margin attrition in a range of 20 - 25 bps • Positive gap between income and cost growth widening • further c. €20m investment in groupwide enablement will be absorbed • Robust asset quality - provision bps charge similar to 2003 • Strong capital ratios • Double digit earnings growth in all operating divisions & M&T • High single digit underlying adjusted EPS growth • higher minority interests in Poland and higher effective tax rate • growth rate lower in first half with trend improving in second half • excludes negative currency impact of c.3%

  34. Preliminary Results 2003 Preliminary Results for the year ended 31 December 2003 Allied Irish Banks, p.l.c.

  35. Additional Information

  36. BZWBK relative to Poland Division 2003 PLN €m % BZWBK consolidated Polish GAAP * 305 69 -22 BZ Goodwill amortisation (25) Other Group adjustments ** (24) Poland division 20 -17 * excluding restructuring costs ** including central costs, transfer of Poland treasury profits to Capital Markets Division, capital adjustment and alignment with Group accounting policies

  37. Tangible cost / income ratios*(continuing activities) Group AIB Bank ROI AIB Bank GB&NI Capital Markets Poland * excluding goodwill & restructuring / early retirement costs

  38. Risk weighted asset & loan growth*(continuing activities) 21% Group 23% 28% AIB Bank ROI 28% 25% AIB Bank GB & NI 26% 4% Capital Markets 18% ** 4% Poland 4% RWA growth Loan growth * excludes the impact of currency movements ** 6% excluding central writedowns

  39. Deposit growth*(continuing activities) 0% * excludes the impact of currency movements

  40. Bad debt provisions by division (continuing activities) Average Average 2002 Loans % €m 2003 Loans % 52 0.26 AIB Bank ROI 58 0.24 22 0.26 AIB Bank GB & NI 19 0.21 36 0.35 Capital Markets 27 0.42 41 1.22 Poland 32 1.03 (40) Group 5 110 0.27 Total142 0.33 * * * includes relevant charge relating to credit element of contingent liabilities and commitments and allocation of general provisions to cover amounts written off fixed asset investments

  41. Non-Performing Loans by Division (continuing activities) As at December 31, 2002 As at December 31, 2003 NPLs/ Total NPLs/ Total Actual Provisions/ Actual Provisions/ NPLs Advances NPLs NPLs Advances NPLs €m % % €m % % 194 0.9 108 AIB Bank Rep Ire 209 0.8 109 88 1.0 138 AIB Bank GB & NI 84 0.8 148 115 1.1 110 Capital Markets 82 0.8 149 486 14.8 50 Poland - €m 332 10.9 52 1,954 - Pln m 1,560 883 2.0 80 Total 707 1.4 94

  42. Balance sheet 31 Dec €m 31 Dec Underlying * 2002 Assets: 2003 change % 44,193Loans to customers 50,999 21 38,568 Customer accounts 40,984 11 70,397 Total assets 80,960 21 # # * excludes the impact of currency movements and sale of Allfirst # excludes money market funds Dec 2002 Dec 2003 Tier 1 6.9% 7.1% Total 10.1% 10.4%

  43. Return on Equity Dec 2002 Dec 2003 Tangible return on equity*# 27.4% 20.0% Reported return on equity* 23.7% 14.5% * not comparable year on year due to Allfirst / M&T transaction # excludes the impact of goodwill

  44. Risk weighted assets (continuing activities) 31 Dec 31 Dec Underlying 2002 €m 2003 Change %* 18,821 AIB Bank RoI 24,119 28 8,666 AIB Bank GB & NI 10,055 26 22,833 Capital Markets 24,506 18 3,549 Poland 3,259 4 54,126 Total RWA 62,615 23 * excludes the impact of currency movements

  45. Return on risk weighted assets €bn 2003 return on risk weighted assets, having absorbed loss on disposal of Govett, restructuring and early retirement costs and impact of Allfirst dividend withholding tax on Profit & Loss account

  46. Contacts +353-1-660 0311 +353-1-641 2075 Our Investor Relations Department will be happy to facilitate your requests for any further information Alan Kelly alan.j.kelly@aib.ie  +353-1-6412162 David O’Callaghan david.a.o’callaghan@aib.ie  +353-1-6414191 Pat Clarke patricia.m.clarke@aib.ie  +353-1-6412381 Mary Gethings mary.gethings@aib.ie  +353-1-6413469 Visit our website www.aibgroup.com/investorrelations

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