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The Art of Engaging and Motivating Job Seekers

Presented by Christine Welsch Toni Curso Maria Morgan of Sacramento Employment and Training Agency (SETA) Sacramento, CA. The Art of Engaging and Motivating Job Seekers.

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The Art of Engaging and Motivating Job Seekers

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  1. Presented by Christine Welsch Toni Curso Maria Morgan of Sacramento Employment and Training Agency (SETA) Sacramento, CA The Art of Engagingand Motivating Job Seekers

  2. to the 2014 CWA Spring Conference 10/21/2014 2

  3. 5 Sacramento Works Job Centers • 8 Sacramento Works Training Centers America’s Job Center of California 10/21/2014 1 3

  4. Office Support Partners Coaches 10/21/2014 4

  5. WOD’s & COD’s • Worker of the Day (partners) - 4 hours weekly assisting customers “on the floor” • Greet and meet new customers • Coach of the Day (SETA) - 3.5 hours weekly, in ½ hour increments, meeting with customers interested in more intensive type services. • Guidance • Get to know customers

  6. Deer In The Headlights • Unemployed • Scared • Panicked • No income • Resistant

  7. How Can We Help You? 10/21/2014 7

  8. We don’t let themguess or wonder, we tell them 10/21/2014 8

  9. Register with Sacramento Works http//:jobs.sacramentoworks.org 10/21/2014 9

  10. SacWorks Card “Proud owner of Sacramento Works card – scan in at each visit” 10/21/2014 10

  11. Tools • Provide the tools job seeker need to obtain employment Job Search Tools

  12. Orientation • Serve about approximately 1,500 job seekers monthly; March 2014 - 225 new job seekers • 4 staff (out of 27), plus 2 clerks, work the floor daily • One-on-one (engagement) • “How did you hear about us?” • Introduce to services available; calendar, tour of facility 1on1

  13. Orientation (con’t) • Computers • Copy & Fax Machines • Community Resources • EDD Information and Publications • Business Information Center (BIC)

  14. Orientation (con’t) • Rosetta Stone – Learn English or Spanish • Typing Tutorials, Tests, & Certificates • Job Postings – new leads every Thursday • Books and Publications • Hallway Resources • Apprenticeships • Internships • Volunteer Opportunities

  15. Orientation (con’t) • Personalize the experience • Encourage workshop participation - mark calendar • Escort to front desk to sign up for workshops • Begin creating their M.A.P.

  16. MAPMy Action Plan MAP is a record of the job seeker’s personal and professional goals, activities, and accomplishments. Guide to organize their journey to success. Informs coach of plans “Things I want to Focus On” “Assignments for Myself” 10/21/2014 16

  17. Life In The Fast Lane 17

  18. Know Where You’re Going… Assessments Interview Workshop Job Talk SacWorks Resume Workshop Soft Skills 18

  19. No Wrong Door • Start anywhere

  20. Full Range of Job Candidates Lacking Possessing • High school diploma  Doctorates • Work experience  30 plus years • Computer skills  Proficient • Employable skills  Employable skills • CalWorks  Unemployment No matter their situation, they go through the similar emotional upheavals.

  21. Partners Sacramento Employment and Training Agency (SETA) Employment Development Dept. (EDD) Dept. of Human Assistance (DHA) Dept. Health and Human Services (DHHS) American Association of Retired Persons (AARP) Cover The Kids Health Insurance Counselors to America’s Small Business – (SCORE) Voluntary Legal Services Ascend

  22. Career Center Calendar Monday Navigating SacWorks – 1st & 3rd Job Search 101 - 1st Debt Relief – 2nd Interview Techniques “2” - see calendar Spanish Computer & Resume – see calendar Tuesday Coaching - every Soft Skills- 2nd & 4th Financial Stress Management - 3rd Wednesday Resume - 1st & 3rd Winway Resume - 1st Interview - 2nd & 4th Computer Literacy – 2nd & 4th SacWorks Resume - 3rd First Impressions - 4th Thursday Who Do You Know? - every Job Talk - every Quick Guide Skills Review - 1st & 3rd Choices - 2nd Plugged In - 1st , 3rd & 4th (Coach invitation) Friday Express Resume Critique – every Expungement Clinic - 2nd Total Relaxation - every Heartmath- see calendar • Each Month • 23 different workshops • 49 opportunities to attend Monthly business related workshops see BIC calendar at www.sacramentoscore.org 10/21/2014 22

  23. Cookie Cutter • Basic information • Individualized Services

  24. The Problem • Scheduled individual coaching appointments • Repeated the same information numerous times a day, mostly regarding requirements for training, • Used many man hours • Backed-up for 6 weeks.

  25. The Solution – Birth of Workshops • 5:00pm Friday night, April 2009 • Idea for coaching workshop • Called customers from appointment book • Invited them to attend our first ever Coaching Workshop that following Monday • Created workshop Find a need and fill it

  26. We Love Workshops • Get to know customers • Give customers a purpose • Customers are not alone • Customers bond • Everyone hears the same information • Serve more customers

  27. Coaching Workshop • Review of Job Center services and calendar • Express benefits of attending workshops • Process of enrolling into Intensive services and Training opportunities • Unemployment Insurance Benefits process and California Training Benefits

  28. Resume, Interview, and First Impressions

  29. Job Search 101 Overview of job search tools Resume Transferable skills Interview skills Soft skills FEAR MAP Acknowledge that the feelings being unemployed bring up Grieving process Review Center calendar Set up a routine

  30. Navigating SacWorks

  31. Basic Computer Recognize the fears and barriers Basic computer skills English/Spanish

  32. Assessments • Help coaches get a closer look at customers present situations. • Not where they were; where they are. • Examine their needs, wants, basic skills, knowledge, and interests. • Career Ladder

  33. Assessments (con’t) • One-on-one • We have 2 ears and one mouth for a reason… • Hear their “story”

  34. Assessments (con’t) Basic skills – computer based (www.keytrain.com) Quick Guide Skills Review (15 - 20 minutes) • Applied Mathematics • Reading for Information • Locating Information • A complete interactive training system for career readiness skills • Tutorials • Job Profile • Career Skills

  35. Assessments (con’t) • Choices - computer based • Interests • Basic skills • Transferable skills • Work values • 745 Occupations • Explore career options • Solidify career choices • Required for those changing careers/requesting training funds

  36. Who Do You Know • Practice 30-Second Me • Peer contributions • Network with other job seekers • Exchange Job leads • It’s not what who you know or who you know; it’s who knows you • As a coach, learn about customers

  37. Job Talk • Employers, motivational speakers, or training providers share information with job seekers every Thursday • Well attended; 40-100 attendees weekly • New jobs every • DHA

  38. Plugged In “Family” Support each other Get our ducks in a row

  39. Problem Solving • and True Colors • Time Management Soft Skills • Office Politics • Communication • Financial Stress • Management • Understanding • Credit & Debt

  40. HeartMath • Personal Stress Management • Freeze Frame • Re-frame stress

  41. Total Relaxation • Meditation for relaxation • 2 hours every Friday

  42. Expungement Clinic • Legal advice regarding • Driver license issues, • Misdemeanors • Felonies • May be able to get reduced and expunged from record

  43. Debt Relief • Bankruptcy lawyer • Shares information regarding financial and legal issues • Bankruptcy and foreclosures • Chapter 7 and Chapter 11

  44. Stamper Sheet • 4 categories of workshops • Stamp for each workshop attended • Receive a certificate • Add to resume and portfolio

  45. Youth Services Youth counselors, youth workshops, youth corner

  46. Clothes Closet • Professional attire • Interview • First few days of work • Keep clothes • Stocked by donations

  47. Checklist for Intensive Services • Customer’s “To Do” list of basis requirements needed to be enrolled into intensive services at the Hillsdale Job Center. • 15 items including: • Right-To-Work documents • Attend Coaching Workshop • Current/updated resume • Complete SacWorks Background Wizard/Resume@ https://jobs.sacramentoworks.org. • Quick Guide Skills Assessment • Attend Job Search Workshops • Meet with coaches

  48. One-on-One Coaching • 30 minute appointments • Make appointment same day • Monday – Thursday 9:00 -11:30am 1:30 - 3:30pm Meet with several coaches throughout goal process.

  49. Flexibility Job candidates and coaches alike Things are always changing; need to be flexible Change is constant; success is never final Successful people learn, un-learn, and re-learn Be there for each other

  50. Coach Engagement • Weekly meetings • Discuss customer’s situations • Team teach • Case Review Team • Familiar with all workshops; encourage attending each other’s workshops • Lunches

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