Knowledge Management (KM): Experience in implementing KM at KMUTT

1. (trying to implement) Knowledge Management (KM): Experience in implementing KM at KMUTT Nor-Bor-Kor Development (Chiang Mai Hill Hotel) March 31, 2005 Asst. Prof. Bundit Thipakorn Computer Engineering Department

2. Definition and Principles of Knowledge Management (KM)

3. What is Knowledge? Knowledge • the power to act and to make value-producing decisions; • information made actionable in a way that adds value to the organization; • things that are held to be true in a given context and that drive people to action.

4. Knowledge (cont’d.)? Personal Knowledge • Skill: acting according to rules, • Know-How: skill plus acting in a social context and • Expertise: know-how plus the ability to influence the rules and domain of knowledge.

5. Knowledge (cont’d.)? 2 Types of Knowledge (based on where the knowledge comes from) : • Explicit Knowledge:formal models, rules, and proceduresand • Tacit or Implicit Knowledge:mental models and experience of individuals.

6. Knowledge (cont’d.)? 4 Types of Knowledge (based on human actions) : • know about things, • know how to do things, • know how to become yourself, • know how to achieve things with others.

7. Knowledge (cont’d.)? 3 Knowledge Levels: • know how to implement, • know how to improve, • know how to integrate.

8. Data, Information and Knowledge

9. Data Information Knowledge Wisdom Data, Information and Knowledge?(cont’d.) Entities Reality Representation, Recording, Storage Data Processing: Organizing, Sorting, Calculating, Retrieving, Reporting Attributes Information Processing: Learning, Comparison, Co sequencing, Reformatting, Disseminating, Clustering, Connecting, Conversation Knowing that Discovery, Inference, Values, Judgment, Intuition, Abstraction Time, Volume, Storage, Use Knowing how Knowing when and/or if

10. What is KM? • The process through which we translate the lessons learnt, residing in our individual brains, into information that everyone can use. • Typically, the systematic management and use of the knowledge in an organization; or, more abstrusely, "the leveraging of collective wisdom to increase responsiveness and innovation." • The use of computer technology to organize, manage, and distribute electronically all types of information, customized to meet the needs of a wide variety of users.

11. KM?(cont’d.) • The process of capturing value, knowledge and understanding of corporate information, using IT systems, in order to maintain, re-use and re-deploy that knowledge. • It is about action and change, not just about installing intranets and managing documents. • It is very similar to information management but the main difference is the sharing (mapping) of information and experience of many individuals towards the betterment of an organization, rather than information remaining with different individuals working separately towards the same goal.

12. KM?(cont’d.) • A term with many meanings. It includes deliberate efforts to maximize an organization's performance through creating, sharing and leveraging knowledge and experience from internal and externalsources. • creating, managing, applying and sharing explicit knowledge (that exists typically in documents, databases and as part of processes) and tacit knowledge (embedded in people and their experience) in order to “make a difference” in overcoming poverty and suffering.

13. KM?(cont’d.) Common Themes: • Learning • Capturing, Sharing, Leveraging • Having people in the right place at the right time • Effective decision-making • Creativity • Making people’s jobs easier • Generating new business and business value

14. KM?(cont’d.) Knowledge Management • Capturing • Tacit Knowledge + Use of ICTs • Creating • Explicit Knowledge • Sharing • Leveraging of many individuals • Organizing Improve/Increase Organizational Performance

15. Stages of KM Stage 1: Knowledge-Chaotic • unaware of concept • no information processes • no information sharing Stage 2: Knowledge-Aware • awareness of KM need • some KM processes • technology in place • sharing information an issue

16. Stages of KM?(cont’d.) Stage 3: Knowledge-Enabled • benefits of KM clear • standards adopted • issues relating to culture and technology Stage 4: Knowledge-managed • integrated frameworks • benefits case realized • issues in previous stages overcome

17. Stages of KM?(cont’d.) Stage 5: Knowledge-Centric • KM part of mission • Knowledge-value recognized in market capitalization • KM integrated into culture

18. Success of KM Ten Principles for KM Success: • KM is a discipline, • One champion is not enough, • Cultural change isn’t automatic, • Create a change management plan, • Stay strategic,

19. Success(cont’d.) • Pick a topic, go in-depth, keep it current, • Don’t get hung up on the limitations, • Set expectations or risk extinction, • Integrate KM into existing systems, • Educate your self-service users.

20. KM at KMUTT

21. KMUTT Directions Our 25xx University Directions Include: • Learning University. Our Values Include: • We value and empower students, staffs and faculties. Our Cultural Dimensions Include: • Knowledge Sharing.

22. Strategies To accomplish our direction, these following strategies are needed: • Reduce “human/departmental firewall” and digital divide, • Co-operation and collaboration of different types of departments at the university-wide level, • Establish the “Learning Institute” to promote, researchand implementing tools or processes of learning.

23. Strategies(cont’d.) • Reengineer HR’s Strategic, • Cultural Change, • Implementing KM Toolkits.

24. Initiative Projects • Knowledge Portals for student, • Knowledge Portals for stuff, • e-Learning Systems, • e-Portfoilo.