The 10 “C’s” of Employee Engagement

1. The 10 “C’s” of Employee Engagement Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA

3. Agenda • What is Employee Engagement?

4. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement

5. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement

6. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement • WIIFM as a Leader

7. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement • WIIFM as a Leader • Questions and Discussion

8. What is Employee Engagement?

9. What is Employee Engagement?

10. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day?

11. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day? • How many of your employees would characterize their work day as one spent “herding cats”?

12. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day? • How many of your employees would characterize their work day as one spent “herding cats”? • How do you keep yourself and your employees engaged and not simply “herding cats”?

13. What is Employee Engagement? • An engaged Employee is one who is:

14. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work

15. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work • cares about the future of the organization

16. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work • cares about the future of the organization • is willing to invest discretionary effort to see the organization succeed

17. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization

18. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization • More likely to be active on committee’s and in activities of the Department

19. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization • More likely to be active on committee’s and in activities of the Department • More likely to welcome new employees to the Department and be a retention influencer

20. What is Employee Engagement? MOTIVATION TRUST COMMITMENT LOYALTY

21. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?

22. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? • Only between 17 – 29% of employees

23. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? • Only between 17 – 29% of employees • In the Super Bowl… only 2-3 players on each team would be “engaged” • Can you imagine winning with those odds?

24. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve

25. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?

26. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? • … the average Employee would say “NO!”

27. Employee Satisfaction v Engagement • For years, organizations have stressed employee and Employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? • … the average Employee would say “NO!” • What are some areas of dissatisfaction?

28. Employee Satisfaction v Engagement • Disagreement with leadership of the team or Department

29. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department

30. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department • Disagreement with goals of team or Department • Motivators, metrics, committees, administrative requirements…

31. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department • Disagreement with goals of team or Department • Motivators, metrics, committees, administrative requirements…

32. Employee Satisfaction v Engagement • Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!

33. Employee Satisfaction v Engagement • Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged! • How do we “engage” our employees to allow them to overcome transient dissatisfaction and still remain valued team members??

34. The 10 C’s • We can do so by applying the 10 C’s of Employee Engagement • Need to do this consistently and positively

35. The 10 C’s • Connect

36. Connect • Leaders must show they VALUE Employees • Engagement is a direct reflection of the relationship between leaders and Employees • Friendly and open attitude to all Employees

37. The 10 C’s • Connect • Career

38. Career • Leaders must provide challenging and meaningful opportunities to advance • Are Employees challenged to accept leadership roles? • Grow your leaders!

39. The 10 C’s • Connect • Career • Clarity

40. Clarity • Leaders must clearly communicate goals, vision and a pathway! • Where do YOU see your Chapter heading? • Where do your Employees see your Chapter heading? • Is there a “delta” between these views?

41. The 10 C’s • Connect • Career • Clarity • Convey

42. Convey • Leaders express expectations • Provide honest and constructive feedback • Goal is to improve the organization’s operations • Mentoring of younger (Gen Y) employees is a good example

43. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate

44. Congratulate • Leaders recognize Employees for • Achievement • Participation • Outside accomplishments • Family Employee success • Do it often and be sincere!

45. The “11th C” • Connect • Career • Clarity • Convey • Congratulate

46. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute

47. Contribute • Leaders need to show Employees that their input matters • Help Employees see and feel how they contribute to the organization’s success and future

48. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute • Control

49. Control • Leaders need to encourage Employees to assume control and participate in decision making • Create a culture where Employees want to take ownership of problems and solutions!

50. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute • Control • Collaborate