Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Digital Leadership — CIO Academy (Joint Venture with Oxford Said) (CIOA) For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Service Description • The European offering of CIO Academy is produced in collaboration with Said Business School, University of Oxford, and channels the strengths, resources and values of two global thought leaders into one cutting-edge business education program. This unique, professional development event is open to only the most senior-level technology executives • The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy • Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud Key Benefits • The CIO Academy in Collaboration with the University of Oxford is professional development at the highest level. Removed from the tactical concerns of the workplace, participants focus on strategic change management, personal productivity and the critical alignment of technology and business. The learning is highly personal and satisfyingly practical. The goals are for participants to share their challenges, elevate their thinking and return to their enterprises with a renewed perspective and tailored action plan for success. Spaces are limited. Groups are kept small to ensure exclusivity and the best possible networking as well as maximum interaction and time with Gartner faculty Price • Gartner will bill a firm fixed price of £5,980 excl. VAT, incl. all expenses for this service

3. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Full List of Deliverables • The Course Includes: • Intensive, highly interactive classroom learning experience A rich curriculum based on Gartner CIO research and case studies with actionable methods for addressing CIOs most critical challenges • Tools and frameworks that focus on the strategic concerns of CIOs work and career • Focus on strategic change, personal impact and critical alignment of technology and business • Focus on the “CIO Decision Cycle” every CIO must know to achieve success and minimise risk • Interactive and highly personalised learning environment • Networking opportunity with global peers: share challenges, leverage ideas and experiences

4. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) The CIO Academy curriculum is framed around the CIO Decision Cycle every CIO must know to fast track success and minimise risk: • Lead — Bridge Business and Technology — The primary job of the CIO is to drive business growth with advanced technology. Your business-enabling vision must be clear, and you must communicate it well —to the board of directors, your executive colleagues and your own people. Good governance is critical. Overcoming competing pressures and tensions is essential. Your credibility depends on it • Anticipate — Sense Key Business Trends — As the top IT executive, you have to show how IT can be leveraged to meet business objectives—new products, bigger markets, faster delivery of services. On the road to IT-enabled business, you are the map. You have to understand the critical trends, the emerging technologies and the priorities of management. The earlier you can plot the route, the greater your value to the enterprise • Strategise — Shape Demand and Synchronize — Business growth and profitability depend on your IT strategy. But to succeed, you need a personal strategy that balances risk and return. It has to include trusting partnerships and smart technology acquisitions. You must match IT investments with business goals and anchor everything to an architecture that supports change and catalyses growth • Organise — Orchestrate a High Performing IS Organisation — Your job is to build a high-performance service organisation. Your group must deliver cost-effective services that can bring business ideas to fruition, rapidly and intelligently. You must also attract and nurture good people, manage roles and responsibilities and plan wisely for succession • Deliver — Provide Cost-Effective and Timely Services — The CIO has to promise results, then get them. Your team must source agile, low-cost services from inside and outside the organisation. It's about speed and value and balancing both. You have to set demanding timetables that drive value delivery, ensure disciplined project management and steer partnerships for maximum yield • Measure — Know Where You Stand and Why — Control relies on measurement. Perception relies on proof. Track and communicate the evidence of your success: the business value of the IS organisation, the business value of IT-enabled technologies, the total cost of ownership. Regularly evaluate performance. Know where you stand, so you can take every new step with confidence

5. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Information Assurance • No client data is retained by Gartner as part of the client’s participation to an event — other than the registrant’s demographic information and information about which sessions they attend; therefore there is no data restoration process related to this service • Generally Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their challenges and difficulties in order that we can help and support them most effectively Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor

6. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Onboarding • Once a conference participant is registered, they receive communications to help them plan their event • Gartner clients may contact, or be contacted by, their Sales or Account representatives around their participation, to help them select their agenda, book a private meeting, and plan their event Offboarding • Participants will leave with an understanding of the broad issues facing tomorrow’s CIOs, including how to enable business advantage through IT

7. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Pricing • Gartner will bill a firm fixed price of £5,980 excl. VAT, incl. all expenses for this service Ordering and Invoicing Process • Payment can be made via: • Tickets (for client organisations who have tickets as part of their Gartner contracts, or purchase additional tickets). Tickets are applied by clients by using a unique ticket number at the time of registration • Credit card can be used either online with real time payments, or over the phone • Invoice upon registering with an invoice, the participant will receive an email confirmation that includes the invoice. Payment of this invoice must be received in full prior to admittance to event. To ensure payment is correctly assigned to a record, the invoice number must be used in the payment description and correspondences • Submission of a booking, either online, by phone, email or fax, constitutes an official booking. Full payment must be received in advance of the Event. Your booking is not considered confirmed until full payment has been received • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service • Delegates will need to complete a registration form with Gartner at the time of booking

8. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Financial Recompense Model • This does not apply to the product suite offered by Gartner Events Termination Terms (by Consumer/by the Supplier) By Consumer • Cancellations & terminations Registrations may be refunded or a ticket re-activated, if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and/or tickets will not be re-activated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Gartner's receipt of an application and/or payment does not constitute acceptance. Application and payments that are not accepted will be returned • Money back guarantee If an attendee is not completely satisfied with a Gartner conference, they can notify us in writing within 15 days of the conference and we will refund 100% of the registration fee By Gartner • Gartner reserves the right to limit or deny access to any entity or individual. To be eligible to participate, you must be 21 years or older. This clause is rarely used, and generally to limit Gartner competitors’ participation. Application and payments that are not accepted will be promptly returned • In the unlikely event of a conference being canceledby Gartner, any funds or tickets received by Gartner as payment will be refunded

9. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Service Management • The Executive-level education includes classroom sessions, program documentation, accommodation on campus at Egrove Park at the University of Oxford, and meals (starting with arrival lunch and concluding with lunch on Friday) Service Constraints • This is not applicable to this service Service Levels • This is not applicable to this service

10. Gartner Service Definition —CIO Academy (Joint Venture with Oxford Said) Consumer Responsibilities • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Training • Our conferences themselves may be considered part of an organisation’s training schedule, but there is no specific training involved or needed as part of participating in one of our conferences Technical Requirements • There are no technical requirements around participation in Gartner conferences Technical Requirements • There are no technical requirements around participation in Gartner conferences