1 / 7

FAA Web Background

FAA Web Background. Decentralized web management Over 1M web pages Over 200 servers Over 300 registered developers $17.5M est. annual cost Few policies and standards Everyone ‘doing their own thing’. Changes Needed. More than 85 links on the homepage

richard_edik
Download Presentation

FAA Web Background

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. FAA Web Background • Decentralized web management • Over 1M web pages • Over 200 servers • Over 300 registered developers • $17.5M est. annual cost • Few policies and standards • Everyone ‘doing their own thing’

  2. Changes Needed • More than 85 links on the homepage • 57% of visitors couldn’t find what they were looking for • Navigation & search were big problem areas • Content FAA centric, rather the public focused

  3. Who Visits the FAA Web? • 1.7 M+ visitors a month to faa.gov • Largest groups are pilots & federal employees • 24% are first time visitors • 421,000 + hours on the site a month • What are they looking for? • Did they find it? • Began web satisfaction survey in July 2003 • FAA scores one of the lowest in government

  4. What the Survey Tells Us Frequency Visitors

  5. New Look for FAA Web (September 2003) • Redesign addressed top priority areas • Navigation • Search • Look and feel • Simplify • Added Self Service for FAQs • Top 150 questions and answers

  6. Improvements!

  7. Key Audiences More Satisfied • Pilots overall score up by + 4 points • Search scores up by + 5 • Navigation scores up by + 4 • Look & feel up by + 4 • First time visitors • 5% more, 7% more satisfied • 61% find what they’re looking for • 10% more than pre-redesign

More Related