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Performance Measurement Overview

Learn about performance measurement, its benefits, and CNCS expectations for measuring performance. Explore key questions and changes that come with using performance measurement.

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Performance Measurement Overview

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  1. Performance Measurement Overview What is it? Why do it?

  2. Expectations: What are you looking forward to learning in this training session? Clubs Experience: How much and what type of experience do you have related to NPM? Hearts Questions: What questions about NPM would you like explored? Spades Changes: What changed for you when you started using NPM? Diamonds

  3. Overview • What is performance measurement? • What are CNCS expectations for performance measurement? • Why have CNCS “Agency-Wide Priority Measures”? What are they? • How will the Agency-Wide Priority Measures be used going forward?

  4. What is Performance Measurement? Systematic process of regularly measuring: • Outputs • Counts of the amount of service provided to beneficiaries • Do NOT provide information on benefits to or other changes in people’s lives • Outcomes • Specify positive changes in lives of beneficiaries • Address changes in attitudes, behavior, or conditions

  5. Why Measure Performance? • Improve performance • Inform decision making • Demonstrate accountability (internally and externally) • Justify continued funding • Enhance customer service • Improve quality of services • Set targets for future performance

  6. PM “Touch Points” During the Year • Strategy and Planning • Strategic/action planning of program • Developing site applications and MOU templates • Site Recruitment and Selection • Recruiting sites • Site application review and selection of sites • Site negotiations and MOU finalization

  7. PM “Touch Points” During the Year • Program implementation • Site supervisor training and/or participant training • Data collection, site monitoring and data validation • Providing T/TA to sites • Continuous program improvement • Using Results/Data and Reporting • Progress reporting • Marketing, site/partner buy-in, resource development • Celebrate success!

  8. CNCS Expectations • Identify at least one set of aligned performance measures for the primary service activity. • Aligned performance measures include one output and one outcome. Not all programs will require outcomes. • Identify additional sets of aligned performance measures to capture additional significant program outputs and outcomes, as appropriate based on specific program guidance.

  9. CNCS Agency-Wide Priority Measures • Agency-Wide Priority Measures reflect the CNCS Strategic Plan and its programming priorities: • Participating grantees/sponsors use common terms/ definitions and measurement approaches • Disaster Services • Economic Opportunity • Education • Environmental Stewardship • Healthy Futures • Veterans & Military Families • Capacity Building

  10. Benefits of Agency-Wide Priority Measures • CNCS can focus efforts on national priorities where service can have the greatest impact • Creates strong narrative about agency-wide impact and allows “The National Service Story” to be told more effectively • Allows for continuous improvement of program interventions • Establishes quality standards for performance measurement data

  11. Use of Agency-Wide Priority Measures Going Forward • Agency-Wide measures indicate CNCS priorities and where most resources will be invested • Agency-Wide Priority Measures will help CNCS tell “The National Service Story” • Aggregate results will provide barometer of progress for CNCS and its programs

  12. Resources • CNCS Priorities and Performance Measures: http://www.nationalserviceresources.org/npm/home • Program Specific Notices of Funding Opportunities and Application Instructions: http://http://www.nationalservice.gov/for_organizations/funding/nofa.asp

  13. True or False? • If you are a competitively funded AmeriCorps program or seek to be, you must opt in to NPM? TRUE • If you are a new or recompete Formula funded program, it is a priority to opt in to NPM? TRUE • If you are a formula funded program, you must fall within CNCS strategic priorities to be funded? FALSE • Aligned performance measures includes one output and one outcome. TRUE • Performance measurement can help you define your expectations for service sites and gives you another way to assess which sites will best be able to implement the selected intervention and use resources wisely. TRUE

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