Comprehensive Patient Experience Training Module Development Plan

1. www.theberylinstitute.org Patient Experience Body of KnowledgeMetrics and Measurement Domain Team Week 4 Check-in Call Aug 24, 2012

2. Metrics and Measurement Domain Team

3. Reminder: Process/Our Role • PX Body of Knowledge Domain Teams Identified • Volunteers confirmed • Team Chairs Identified June 2012 • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning module • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012 • Course Development • Course development will begin in order of priority determined • Courses will be designed, piloted and rolled-out once available • Alternative venues for delivery will be determined and implemented • With course development initial testing frameworks will be formed for certification, this will include requirements, tests, recertification requirements and grandfathering Oct – Dec 2012 • Course Roll-out and Certification Planning • Course development will continue as needed in early 2013 • Continued development of certification test development • Full complement of courses available by end of Q1 2013 • Initial offering/Pilot of Certification exam targeted for Fall 2013 2013

4. Reminder: Suggested Content – from Public Consultation Full ‘raw data’ file from BOK data collection process is available on the Beryl Institute Forum: http://www.theberylinstitute.org/forums/

5. Metrics and Measurement Domain Development • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning module • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012

6. Sections

7. Data Elements

8. Data Sources

9. Analyzing data

10. Applying Data

11. Sharing Data

12. Next Steps • PX Body of Knowledge Domain Teams Identified • Volunteers confirmed • Team Chairs Identified June 2012 • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning module • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012 • Course Development • Course development will begin in order of priority determined • Courses will be designed, piloted and rolled-out once available • Alternative venues for delivery will be determined and implemented • With course development initial testing frameworks will be formed for certification, this will include requirements, tests, recertification requirements and grandfathering Oct – Dec 2012 • Course Roll-out and Certification Planning • Course development will continue as needed in early 2013 • Continued development of certification test development • Full complement of courses available by end of Q1 2013 • Initial offering/Pilot of Certification exam targeted for Fall 2013 2013

13. THANK YOU & QUESTIONS John Murray, MBA Director, Patient Experience Tel:  713.338.6771 John.Murray@memorialhermann.org