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Interviewing

PART THREE. Interviewing. Chapter. 6. Principles of Interviewing. Chapter Summary Planning the Interview Conducting the Interview The Ethics of Interviewing Sample Interview Plan. Planning the Interview.

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Interviewing

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  1. PART THREE Interviewing

  2. Chapter 6 Principles of Interviewing • Chapter Summary • Planning the Interview • Conducting the Interview • The Ethics of Interviewing • Sample Interview Plan

  3. Planning the Interview “There are many kinds of interviews, each of which requires some special skills. However, many common principles apply to planning and conducting most interviews.” ––Communicating at Work

  4. Planning the Interview • Define the Goal • Identify and Analyze the Other Party • Knowledge Level • The Other’s Concept of Self • Your Image • Attitude • Prepare a List of Topics • Choose the Best Interview Structure

  5. Planning the Interview Differences Between Highly Structured and Non-structured Interviews Non-structured Interview (Indirect) • Usually takes more time • More difficult for interviewer to control • Results more difficult to quantify • Requires high degree of interviewer skill • High flexibility in exploring responses Highly Structured Interview (Direct) • Usually takes less time • Easier for interviewer to control • Provides quantifiable results • Requires less skill by interviewer • Low flexibility in exploring responses

  6. Planning the Interview Consider Possible Questions • Open Versus Closed Questions • Factual Versus Opinion Questions • Primary and Secondary Questions • Direct and Indirect Questions • Hypothetical Questions • Leading Questions

  7. Planning the Interview Arrange the Setting • Time • Place

  8. Conducting the Interview Opening • Greeting and Building Rapport • Orientation • Explain the Reason for the Interview • Explain What Information is Needed and How it Will Be Used • Mention the Approximate Length of the Interview • Motivation

  9. Conducting the Interview Body • Responsibilities of the Interviewer • Control and Focus the Conversation • Listen Actively • Use Secondary Questions to Probe for Important Information • The Interviewee’s Role • Give Clear, Detailed Answers • Correct Any Misunderstandings • Cover Your Own Agenda

  10. Conducting the Interview Closing • Review and Clarify the Results of the Interview • Establish Future Actions • Conclude with Pleasantries

  11. The Ethics of Interviewing Obligations of the Interviewer • Make Only Promises You are Willing and Able to Keep • Keep Confidences • Allow the Interviewee to Make Free Responses • Treat Every Interviewee with Respect

  12. The Ethics of Interviewing Obligations of the Interviewee • Don’t Misrepresent the Facts or Your Position • Don’t Waste the Interviewer’s Time

  13. Sample Interview Plan Steps for Planning an Interview • Analysis and Research • Set Goal • Choose Interview Strategy • Develop Topics and Questions

  14. Chapter 7 Types of Interviews • Chapter Summary • The Information-Gathering Interview • The Employment Interview • The Performance Appraisal Interview

  15. Types of Interviews • Behavioral • Informational • Panel/Board • Survey Interviews • Diagnostic Interviews • Research Interviews Collect Background Information Define Interview Goals and Questions Choose the Right Interviewee

  16. The Employment Interview Pre-Interview Steps • Conduct Background Research • Develop a Personal Network • Contact Potential Employers • Prepare for Possible Interview Formats

  17. The Employment Interview The Importance of Personal Contacts in Looking for a New Job “It isn’t what you know, it’s who you know” is certainly true when it comes to getting a job.

  18. The Employment Interview During the Interview • Dress Appropriately • Know the Organization and the Job • Prepare for Important Questions • Respond to the Employer’s Needs • Be Honest • Emphasize the Positive Continued...

  19. The Employment Interview During the Interview • Emphasize the Positive • Back Up Your Answers with Evidence • Keep Your Answers Brief • Have Your Own Questions Answered • Rehearsing an Interview

  20. The Employment Interview Post-Interview Follow-Up • It demonstrates common courtesy. • It reminds the employer of you. • It gives you a chance to remind the interviewer about important information. • It can correct any misunderstandings. • It can tactfully remind the interviewer of promises made.

  21. The Employment Interview Interviewing and the Law: Techniques for Answering Unlawful Questions • Acceptance Without Comment • Acceptance With Comment • Confrontation • Rationalization • Challenge • Redirection • Refusal • Withdrawal

  22. The Performance Appraisal Interview Definition and Importance • Letting the Employee Know Where He or She Stands • Developing Employee Skills • Improving Employment Relationship • Helping Management Learn the Employee’s Point of View • Counseling the Employee • Setting Goals for the Future

  23. The Performance Appraisal Interview Styles of Appraisal Interviewing • Tell and Sell • Tell and Listen/Listen and Tell • Problem Solving

  24. The Performance Appraisal Interview Steps in the Appraisal Process • Review Progress • Discuss Successes, Problems, and Needs • Feedback Should be Accurate • Feedback Should be Relevant to the Job • Set Goals • Review and Respond to the Written Record

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