Knowledge Mapping: Navigating your way through the knowns and the unknowns

1. Knowledge Mapping: Navigating your way through the knowns and the unknowns Visual knowledge architecture of your organization Reference for knowledge retention and transfer What it is A way to depict complex and chaotic issues A tool for innovation management A knowledge audit What it’s not A one-time effort Jane Maliszewski ISKA LLC Jane.maliszewski@iskallc.com Jane Maliszewski, ISKA LLC, 2009

2. Types of Knowledge Maps Format shown is MindMap mapping software Jane Maliszewski, ISKA LLC, 2009

3. Knowledge Source map (sample) Crisis Response d c e Public Health m b k f o Hospital Clinic Mobile h g n a i j Infectious Diseases p Acute Care l A knowledge source map showing nursing expertise in four specialty areas (public health, crisis response, acute care, infectious diseases) and three assignments (hospital, clinic, mobile team) Jane Maliszewski, ISKA LLC, 2009

4. Knowledge Asset map (sample) A knowledge asset map showing levels of expertise among interns in five major hospital functional areas. Jane Maliszewski, ISKA LLC, 2009

5. Knowledge Structure map (sample) Patient services Technical Administrative Vitals/ Lab Records Daily house-keeping Hand-off Family Support Meds Patient Care proficiency Dietary Insur-ance Diagnos-is Satisfac-tion Follow-up Accur-acy A knowledge structure map showing skills needed to accomplish a certain job, in this case patient care. Jane Maliszewski, ISKA LLC, 2009

6. Knowledge Development map (sample) First responders Community Relations Analysis Sustained response Containment & Prevention Use of kit bags Field lab tests Logistics Resupply Current CDC policy and guidance Quarantine procedures Mobile Unit operations Town Task Force Operations Skill mix/rotation schedule Contamination Control Field Decontamination Public health assessment Large scale evacuations How do we prepare for emergency response to swine flu pandemic? Jane Maliszewski, ISKA LLC, 2009

7. Knowledge Application map (sample) Jane Maliszewski, ISKA LLC, 2009

8. Knowledge Complexity map (sample) Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMMajordebates.html Jane Maliszewski, ISKA LLC, 2009

9. Knowledge Complexity map (sample) Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMProStrategy.html Jane Maliszewski, ISKA LLC, 2009

10. Knowledge Complexity map (sample) Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMUnknownterritory.html Jane Maliszewski, ISKA LLC, 2009

11. Knowledge Mapping Considerations • Conduct via interviews/group sessions • For application mapping, critical to have agreed-upon ‘as-is’ process • Many ways to chart (visio, mindmap, spreadsheet, etc.) • Start with 2 facilitators, a chart pack, and post it notes • Business value—what result do you expect from doing this? • Keeping it up to date • Senior leader support Jane Maliszewski, ISKA LLC, 2009