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SAP Goes Social Silke Retzer, Ph.D. SAP AG, Internal Strategic Consultant - Enterprise Collaboration I-know, Graz, Septe

SAP Goes Social Silke Retzer, Ph.D. SAP AG, Internal Strategic Consultant - Enterprise Collaboration I-know, Graz, September, 2013. Public. SAP goes Social. AGENDA SAP Goes Social Social media usage at SAP Integration of SAP JAM in Business Processes.

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SAP Goes Social Silke Retzer, Ph.D. SAP AG, Internal Strategic Consultant - Enterprise Collaboration I-know, Graz, Septe

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  1. SAP Goes Social Silke Retzer, Ph.D. SAP AG, Internal Strategic Consultant - Enterprise Collaboration I-know, Graz, September, 2013 Public

  2. SAP goes Social AGENDA SAP Goes Social Social media usage at SAP Integration of SAP JAM in Business Processes

  3. SAP goes Social About SAP AG SAP at a glance: company information SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. Company facts and information* : More than 248,500 customers in 188 countries More than 65,500 employees – and locations in more than 130 countries A 41-year history of innovation and growth as a true industry leader Annual revenue (IFRS) of € 16,22 billion Listed under the symbol "SAP" on stock exchanges, including the Frankfurt Exchange and NYSE *http://www.sap.com/corporate-en/our-company/index.epx

  4. SAP goes Social SAP goesSocial ? SAP goesSocial- Using SAP JAM Acloud-basedenterprisesocialnetworksolution ‚Social‘ pricingfor SAP softwarelicenses ? ‚Social‘ pricingformaintenance ? ‚Social‘ userinterfaces ?

  5. SAP goes Social

  6. SAP goes Social – What is SAP JAM ? • Collaborate in the cloud with SAP'senterprise social network solution Collaborate with employees and externals Sharingknowledge, exchangeopinions, make collaborativedecisions, or post questions to your peers or experts

  7. SAP goes Social • Internal adoptionof • SAP JAM

  8. SAP goes Social • The key factors for successful adoption • management support, • agreement with workers‘ council, • definition and creation of successful showcases (value projects), • an intuitive user interface, • creation of a sustainable support process including customers’ feedback and feature requests into regular new releases, • infos sessions and consulting for best practices and social business, and • key features such as mobile access, integrated document management, microblogging features and a meaningful integration with other intra-organisational social media and Intranet tools as well as the integration in the standard ERP processes such as CRM

  9. SAP goes Social

  10. SAP goes Social

  11. SAP goes Social IntegrationofSocial Communication andCollaboration in Business Processes

  12. SAP goes Social

  13. SAP goes Social

  14. SAP goes Social – SAP JAM capabilities Businessprocess social Structured collaboration External collaboration More Value Enterprise social networking Security and Administration

  15. SAP goes Social Social Opportunity Management with SAP JAM

  16. SAP goes Social - Social for Sales • Improve deal strategy Bring the best team thinking and experts to every deal with integrated CRM collaboration • Save at-risk accounts Catch customer satisfaction problems early with 360 degree customer alerts from ERP A day in the life of a busy sales exec • Keep your customer’s pulse With direct and continuous customer engagement via external social microsites • Rally the team Make better decisions with purpose-built, social business tools like pro/con tables, and share and comment on presentations without leaving SAP Jam • Get productive from day 1 Social onboarding helps sales reps get productive from day 1 on the job • Stay informed and productive Informal learning helps keep reps up-to-date and always productive

  17. SAP goes Social – Go Live and References Go-Live To learn more about KM at SAP visit our blog on the SAP Community Network (SCN): http://scn.sap.com/blogs/sapience Demo KM@SAP Go Live of Social Opportunity Management (Integration of SAP JAM into Customer on Demand) planned for 2nd September, 2013 Social Opportunity Management - Demo on Youtube: http://www.youtube.com/watch?v=OykTF_gusRM&feature=youtu.be

  18. Thank you Contact information: Silke Retzer T +49 6227 7-68895 s.retzer@sap.com

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