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LIT Search Final Conference - Language Services in Policing

This conference will focus on the language services provided by the Metropolitan Police Service (MPS) in London, including the use of technology for interpretation services. With the diverse population and multiple spoken languages in the city, this conference will discuss the challenges and strategies for effective language communication in policing.

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LIT Search Final Conference - Language Services in Policing

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  1. LIT Search Final Conference Antwerp 9th / 10th November 2015 Chief Inspector Jon Thomson Metropolitan Police Service (MPS) Language & Cultural Services (LCS) Integrated Linguistic Service

  2. London • Census data 2013 – 7.8 million inhabitants • 107 different spoken languages • 100 spoken in 30/33 Boroughs • Polish most common other language 2% • Influence International union / conflict • Demographics change by up to 11% per annum.

  3. MPS Language Programme • Introduction - Language Call Centre • Invigoration – “Own Staff” Programme • Creation – Language Training programme • Utilisation –Technology where possible – Video conferencing

  4. Why? • Rise of 45% since 2003 • Annual cost of £13m (2007) • Forecast 20% rise per annum • Travel accounting for 33% • Waiting time 20%

  5. Interpreters’ Home Addresses Hotspots+ Ideal Locations for 8 Video Centres (derived from Interpreters’ locations density) Method: Computes the location of 8 facilities, where the total distance is minimized to all Interpreters’ home addresses (ideal within 5 miles).

  6. Example: Callouts “Interpreter 10902” in 2007 Interpreter 10902 is an interpreter for Polish language. 647 callouts in 2007.Total distance travelled in 2007: 4617 km647 callouts to the closest hub would reduce the total distance by 81% to 873 km. Note: All distances are “as the crow flies”, Road Network or Public Transport Routes have not been considered.

  7. Locations of Remote Interpreting Hubs Key Current Hub Future Hub

  8. Offences serviced by Remote Interpreting

  9. Remote Interpreting Statistics • There have been on average 4,000 R/I deployments per annum since the inception of video conferencing. • The deployments have covered 40+ different languages Including some rarer languages such as: Hungarian Lingala Vietnamese • The average deployment time is 1 hour 45 minutes (30k deployments) • The average travelling time is – 1 hour 10 minutes • The average total cost of a RI deployment is about £165 per booking, a saving of circa £85against the non-RI average of £250 per booking

  10. Covert booths & Overt desks

  11. Remote interpreting equipment High definition screen Privacy shutter to block video Connected to the main server, linking all the hubs and Police stations The keypad Use the directory to place a video call Accept and reject a call Adjust camera position remotely Zoom in / out Volume control Switch between desktop and video views Access to technical call centre Remotely Controlled Camera 360° Pick-Up Microphone, with mute option

  12. ''Excellent, worked perfectly well, Consultation went well, interview no hiccups. No teething problems. Very nice atmosphere'' "Easy to use, and everything was more than satisfactory" "Better than attending police station'' Feedback from Interpreters "I am a big fan of remote interpreting" "It is an excellent way to do my work" "Very impressed with the quality of sound and vision"

  13. ANY QUESTIONS?Thank you for your time

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