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Navigating ACAA Guidelines: My Role at Alaska!

Join me for a fun and informative game "Board or No Board" discussing ACAA regulations, emotional support animals, best practices, and handling fraudulent documentation. Let's ensure a smooth flying experience for all passengers!

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Navigating ACAA Guidelines: My Role at Alaska!

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Presentation Transcript

  1. Air Carrier Access ActService AnimalsPsychiatric AnimalsEmotional Support Animals

  2. My Role at Alaska!

  3. Topics • ACAA Overview • Game: “Board or No Board” • Best Practices • Q&A

  4. Board? or No Board? “game”

  5. Board?.. or no Board?

  6. Board?.. or no Board?

  7. Board?.. or no Board?

  8. MaybeI’m an unusual animal (case by case basis)

  9. Board? or no Board?

  10. Board? or no Board?Mom’s feeding me vodka via a straw!

  11. Large breeds?Board?.. or no Board?

  12. What would you do?

  13. Can I fly?

  14. Fraudulent Dr. Notes

  15. Best Practices: • Connect with Disability Orgs • Set clear Customer expectations • Before travel on website and all collateral • Check out DOT’s new training materials • https://www.transportation.gov/airconsumer/disability-training • Train your staff to ask, listen, and learn!

  16. Does anyone provide ACAA contract services • MedAire: • CRO Services • Open Doors Org - Chicago • Training and CRO services

  17. Questions?

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