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Hospitality Past, Present, and Future

ANDI HALLANG LEWA. Hospitality Past, Present, and Future. Early Beginnings. The invention of money (facilitating business transactions), and the wheel by the Sumerians (Mesopotamia, Babylonia) 4000 BC. Early Tourist Attractions.

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Hospitality Past, Present, and Future

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  1. ANDI HALLANG LEWA Hospitality Past, Present, and Future

  2. Early Beginnings The invention of money (facilitating business transactions), and the wheel by the Sumerians (Mesopotamia, Babylonia) 4000 BC

  3. Early Tourist Attractions • Since the ancient times, sightseeing has always been the major activity in tourism. • Tourists in those times traveled by land or by sea to far-away places to enjoy tourist attractions, which mostly constitute temples and monuments which now, a few of them, are listed as the great wonders of the world

  4. Early Transportation • Early Roads • In Persia (now Iran) first road were constructed between 500 and 400 BC, to connect cities and provinces to the capital. One of the roads was 1,500 miles long • In India well developed roads were constructed in 300 BC. • The Romans started building elaborate roads in 150 BC, The Romans Roads comprised a network of 350 miles, roma-brindisium

  5. Early Days Accommodation • By 2000 BC there were already inns and taverns in the Middle East and the Orient (South East Asia, Central Asia). • A considerable amount of trade had developed among people in these regions. • Many of them earned their living from trade. • On their long distance business trips they needed places to rest, eat and stay.

  6. Early Days Accommodation • Hotels became social centers, the setting for banquets, dances and political events. They were, hence, dubbed “Palace of the Public”. They became self- • sufficient cities within cities. • The first truly grand luxurious hotel in America was • the Tremond Hotel in Boston. It was opened in • October 1829. It was the first hotel to have: bellboys • front desk clerks, carpeted lobby and restaurant, inside toilets, and washbowls and pitcher in rooms.

  7. Hospitality Today Challenges the hospitality industry faces today include • Delivering quality service consistently • Diversity of the workforce • Accommodating special needs • Impact of seasons

  8. Delivering Consistent Service • Guests must receive good service each time they visit • Managers need to develop procedures that ensure good service • Employees must be trained in these procedures

  9. Diversity of the Workforce • Today’s hospitality workforce includes more women and more people from various backgrounds and cultures • To be successful, businesses must meet the needs of this diverse workforce for education, training, and other kinds of support

  10. Accommodating Special Needs • Special needs include medical conditions, physical disabilities, and cognitive disabilities • Special needs may also result from religious beliefs, health, or circumstances • The Americans with Disabilities Act was passed to ensure that people with disabilities are treated fairly and that public buildings are accessible

  11. Impact of Seasons • Demand for hospitality services varies with the seasons • Peak seasons are those with the highest demand • Off-peak seasons have the lowest demand • Timing of peak and off-peak seasons depends on the type of business and its location

  12. Trends for the Future • Four trends affecting businesses are • demographic trends • social trends • lifestyle trends • technology trends • Hospitality professionals stay informed about trends so that they can better serve their customers’ needs and wants

  13. Demographic Trends • Demographicsis the study of a population’s characteristics, such as age, income, or ethnic origin • Two demographic trends that affect the hospitality industry: • more retirees • more young people traveling in small groups

  14. Social Trends • A social trend is a change in the structure or beliefs of a society

  15. Lifestyle Trends • A lifestyle trend is a change in the way people live their lives • Three lifestyle trends that affect the hospitality industry: • concern for health • impulse buying • desire to learn and have new experiences

  16. Technology Trends • Two technology trends that affect the hospitality industry: • customers’ use of the Internet and mobile computing to obtain information and make reservations • businesses’ use of software to manage information about guests, employees, and finances

  17. Thank You

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