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Resolving Conflict at Work Rachel Weiss @Rowan_Rachel rowan-consultancy.co.uk

Learn about effective conflict resolution methods at work, including mediation and structured processes. Explore how employers and employees can address and resolve conflicts for improved relationships and productivity.

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Resolving Conflict at Work Rachel Weiss @Rowan_Rachel rowan-consultancy.co.uk

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  1. Resolving Conflict at WorkRachel Weiss@Rowan_Rachelwww.rowan-consultancy.co.uk

  2. Join the Rowan conversations www.facebook.com/RowanConsultancy @Rowan_Rachel

  3. Two CIPD reports • Conflict management: a shift in direction? March 2015 • Getting under the skin of workplace conflictApril 2015

  4. Conflict ‘when one party perceives that the other has negatively affected, or is about to negatively affect, something that he or she cares about’ Thomas(1992) p653

  5. Source: Adapted from Luthans, 1995, p. 288–9.

  6. Options for employees • Do nothing • Personal action • Informal 3rd party • Mediation • Grievance/ Disciplinary • Tribunal

  7. Dealing with Conflict Tribunal Grievance/Disciplinary Mediation Informal 3rd party Personal action less control of outcome Escalation more control of outcome

  8. How employers deal with conflict • Disciplinary • Grievance • Train line managers • Facilitated discussion by HR • Settlement agreements • Mediation: internal and external Conflict Management: a shift in direction? p11

  9. One Definition “Mediation is a structured process whereby an impartial mediator facilitates communication between those in dispute in order for them to understand each other and to come up with mutually acceptable solutions which will improve the working relationship in the future”

  10. Principles of Mediation Voluntary Confidential Solution focussed Disputants offer solutions themselves Mediator is impartial

  11. Mediation Preparing P2 + M P1 + M + 2 + Changing P1 + P2 + Consolidating

  12. 2) Mediator coaches Champion 1) Mediation Champion meets with participants regularly 3) Follow up meeting with participants, mediator, Champion and Organisational Sponsor

  13. “We value mediation: it can re-establish a relationship when a grievance has been raised. People should stop and think about how their actions are perceived by others: this can change how they respond. Head of HR, global asset management Conflict Management a shift in direction? p14

  14. Strategic dispute resolution • Identify issues • Train line managers • Give HR mediation training • Collect data on conflict management

  15. Staff engagement “Mediation supports staff engagement. Legal advice and ET claims damage the psychological contract” HR director, NHS Conflict management: a shift in direction p17

  16. Rowan courses Management TodayNov 29 & Dec 13 2017 Manager as Coach Feb 13 2018 Mediation Skills Sept 24 & 25 2018

  17. Join the Rowan conversations www.facebook.com/RowanConsultancy @Rowan_Rachel

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