Working Group 8 – E9-1-1 Best Practices

1. Working Group 8 – E9-1-1 Best Practices March 22, 2012 Robin Howard Chair WG 8 – E911 Best Practices

2. Working Group 8 – E9-1-1 Best Practices • Description: 9-1-1 service is a vital part of the nation's emergency response and disaster preparedness system and 9-1-1 service reliability is vital to public safety and consumer wellbeing. As such, during CSRIC II, and before that NRIC, a substantial body of voluntary best practices was developed to promote 9-1-1 reliability. 9-1-1 best practices are vital to maintaining a dependable and efficient 9-1-1 infrastructure. • This Working Group will review the existing CSRIC/NRIC 9-1-1 best practices and recommend ways to improve them, accounting for the passage of time, technology changes, operational factors, and any identified gaps. As part of this effort, the Working Group will also provide recommendations regarding the creation of two new non-industry best practice categories: (i) Public Safety Answering Point (PSAP) and (ii) 9-1-1 Consumer. As well, the Working Group will provide recommendations regarding how to better engage PSAPs in the best practice process. • Finally, this Working Group is tasked with modifying and/or developing new best practices that will support communication providers in preparing for natural or manmade disasters. These best practices will ensure that communication providers are able to restore service quickly in the aftermath of a disaster. • Duration: Disaster Best Practices – June 6, 2012 9-1-1 Best Practices – December 5, 2012

3. Working Group 8 – Subteams E9-1-1 Disaster Best Practices Co-Chair – Lien Dao/AT&T Co-Chair – Robin Howard/Verizon • This working team is tasked with modifying and/or developing new best practices that will support communication providers in preparing for natural disasters.  These best practices will ensure that communication providers are able to restore service quickly in the aftermath of a disaster.  This includes how 9-1 -1 traffic might be prioritized in such situations.  Due Date: June 6, 2012 • Members:

4. Working Group 8 – Subteams Current E9-1-1 Best Practices Chair – Mary Boyd/Intrado • This working team will review the existing CSRIC/NRIC 9-1-1 best practices and recommend ways to improve them, accounting for the passage of time, technology changes, operational factors, and any identified gaps.   Due Date: December 5, 2012 • Members:

5. Working Group 8 – Subteams PSAP and Consumer Best Practices Chair – Paul Stoffels/AT&T • This working team will review the existing CSRIC/NRIC 9-1-1 best practices and recommend ways to improve them, accounting for the passage of time, technology changes, operational factors, and any identified gaps.   Due Date: December 5, 2012 • Members:

6. Working Group 8 - Current Work Activity • Review of Best Practices that have been identified as potential candidates for update. • All 1,023 current Best Practices reviewed with 729 identified as possible 9-1-1 related or warrant further review and analysis. • Existing Best Practice team working on modifications, eliminations and/or classifications as 9-1-1 related or not in scope. • Review of past NRIC/CSRIC final reports for any outstanding recommendations or work activities

7. Working Group 8 - Work Completed • Initial review of all existing Best Practices complete and 729 have been deemed potential 9-1-1 or warrant further review. • Best Practices related to the three subteams compiled • Existing E911/NG911 Best Practice team 729 of 1,023 BPs • Disaster Best Practices team 545 of 1,023 • PSAP and Consumer Best Practices team 578 of 1,023 • NRSC Best Practice Training for subteams

8. Working Group 8 - Next Steps • Best Practice deep dives to further eliminate out of scope Best Practices • Identify any BP gaps and/or concerns recognized by Working Group 8 and forward to appropriate CSRIC Working Group for consideration • Continue to work on WG8 Report