‘Crossing the Bosphurus ’

1. ‘Crossing the Bosphurus’ A culture based approach to Organisational Resilience

2. Boğaç Özgen GyroFalco Ltd. Email: Bogac.Ozgen@GyroFalco.com

3. UK National Security Strategy, 2010 … Britain today is both more secure and more vulnerable than in most of her long history. More secure, in the sense that we do not currently face, as we have so often in our past, a conventional threat of attack on our territory by a hostile power. But more vulnerable, because we are one of the most open societies, in a world that is more networked than ever before. …

4. In our interconnected world what Britain needs is “Business / Organisational resilience”

5. Organisational Resilience Align the culture throughout the Supply chain

6. Do we understand each other correctly?

7. Different perspectives • Japanese say about Germans • Germans: • Have sense of humour • Do take risks • Are relaxed • etc. • Mexicans say about Germans • Germans: • Don’t have sense of humour • Don’t take risk • Are not relaxed • etc.

8. Organisational Resilience What is resilience? Oxford Dictionary: “the ability of a substance or object to spring back into shape; elasticity” In our real world: “the ability to adapt to changing environment”* * Changing environment includes sudden changes too, i.e. disasters, crisis, etc.

9. Is there anybody in this room who works in an organization which provides products / services which didn’t change in the last: • 1 day • 1 month • 6 months • 1 year

10. Our environment changes… Can we change in the same direction as our environment changes?

11. Resilience in business • Facilities • Infrastructure • Technology • Information • Financial resources • Supplies • Suppliers • etc. and • People We can change fairly easily • We can change if we have • Effective communication • Cultural alignment

12. A modern 8 storey building2000 employee’s1 entry/ exit

13. Do we understand each other correctly? • Japanese say about Germans • Germans: • Have sense of humour • Do take risks • Are relaxed • etc. • Mexicans say about Germans • Germans: • Don’t have sense of humour • Don’t take risk • Are not relaxed • etc.

14. Working with different cultures Communication

15. Communication

16. So let’s get familiarize with different cultures!

17. West vs. East

18. Reacting to cultural differences

19. Classification of Cultures Let’s classify cultures to help you to identify “What to say“ and “How to say” to improve resilience in your organisation

20. Cultures from different perspectives 2 different types of classification of cultures are discussed: • Emotion based • Context based

21. Cultures from different perspectives • Emotionbased classification : • Shame vs. Guilt • Context based classification • High context vs. Low context

22. Which culture is it? High context & Shame = Eastern = Collectivist Low context & Guilt = Western = Individualistic

23. Personal behaviour in different cultures

24. Comparison of cultural types

25. Nationalities vs. culture

26. What to do for cultural alignment • Embrace differences • Create effective communication lines • Carry out workshops, trainings and exercises along with a programme • Give responsibility and guidance together • Praise people

27. High context, shame cultures What to say: • The greater good behind the activities • What it means to the company, to families and all other people • Encourage people How to say: • Be a “Leader” • Don't be very modest • Look smart • Involve mostly the influential people directly but don’t ignore the others

28. Low context, guilt cultures What to say: • Explain the process • Discuss the outputs and the outcome • Create a consensus • Encourage people How to say: • Lead people • Be modest • Look like yourself • Involve other people in the beginning

29. Cultural alignment – You can do it! You will think the same if you do the same Achieving together

30. Conclusion • Analyse the culture of your supply chain colleagues • Create effective communication lines to achieve consensus • Engage with them • Provide training and exercising opportunities • Always seek for feedback, either directly or indirectly so you can adapt yourself

31. Questions?

32. Thank you! Bogac Ozgen, GyroFalco Ltd. Bogac.Ozgen@GyroFalco.com Colin Ive, Codrim Ltd. colin.ive@codrim.com