IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System

1. IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR  Innovation Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.com Website: www.hrmdco.com

2. 60% to 70% of all terminations are due to employee absences • Employee-to-Supervisor absence reporting can be time consuming, inaccurate and delayed. Can lead regulatory compliance issues, the inability to effectively staff and control labor costs, union grievances and higher-than-necessary insurance program costs • Via IVR, this HIPPA compliant system: ~Captures current and historical call-off data 24/7directly from employee ~Supervisor notified (via PDA if you like )within 20 seconds of call off. ~Tracks absences cumulatively, by individual event or claim ~Tracks whether continuous or intermittent absence, tardy or leaving early ~Reports on those paid or unpaid absence programs as desired by employer IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System

3. ~tracks each event against actual time worked via receipt of regular reports from payroll or other data sources • Posts information in real time on two websites; one providing absence details to supervisors and another providing a comprehensive, “what’s going on out there ” dashboard for HR • Data is easily exportable to other applications • At employer’s option, vendor can execute necessary compliance transactions • Average 15% reduction in absence rates Y1 + 10% post-sentinel effect • Call center-based or internal FMLA reporting systems can be costly and produce inaccuracies due to inconsistencies • Here, via IVR, employees self-report potential FMLA claims into a tracking and reporting system • System deploys 12-years-in-the-development, proprietary algorithms that automatically pre-determine FMLA eligibility; IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System

4. System can interact with client’s current FMLA administrator, or • Vendor can provide full administration; ~mailing EE certification forms ~approving denying claims ~tracking continuous and intermittent leave occurrences, ~maintaining EE FMLA leave time balances ~monitoring EE intermittent leaves for abuse/suspect claims • Real time reports (20seconds after call-in) provided to HR & field managers • Trend reporting -headquarters level roll-up and on down • Federal and state forms auto-mailed to employees • Less costly than labor intensive call center approaches IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System

5. Employee Absence Record

6. Employer Absence Tracking

7. FMLA Absence Tracker Included or Stand Alone

8. Mid-Sized manufacturer suffering from supervisor-reported, inconsistent absence data plus errors in the administration of FMLA, state mandated leave laws and general company attendance policies • Outsourcing vendor installed custom-scripted, IVR driven, employee-self-reported absence tracking system (most everyone has a telephone) that resulted in a squeaky clean & homogenous database • Vendor’s Absence Management system and with vendor help, those processes affecting a local medical clinic, were customized to meet client’s unique attendance policies, comply with state mandated leave benefits and enable consistent enforcement of absence abuse policies • Results include significant reductions of 1.2 FTE’s in HR, in front line manager involvement, of 20% in absence rate, in problematic claims, in number of Federal & State leave claims processed U.S Midwestern Manufacturing Company Absence Management Case Study

9. This product/service is contained in the HR Specialty Products & Services Catalogue™ • Operational level details about this particular service provider can be obtained in conference with the vendor • The HR Mining &Distribution Co. is an independent and contracted representative of the vendor • Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo • Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com • Thank you for your potential interest in this fresh thinking Next Steps