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NAVIGATING THE SERVICE STRATUM

NAVIGATING THE SERVICE STRATUM. Every organization has a stratus or layers of abstraction. They should work seamlessly and should complement one another. However, in today’s complex world of shifting technologies, methodologies, and resources, these layers tend to get disconnected.

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NAVIGATING THE SERVICE STRATUM

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  1. NAVIGATING THE SERVICE STRATUM Every organization has a stratus or layers of abstraction. They should work seamlessly and should complement one another. However, in today’s complex world of shifting technologies, methodologies, and resources, these layers tend to get disconnected. How can your organization keep the layers functioning properly?

  2. Have you identified your goals? How are they being realized? What services are being created? Strategic Planning Strategic Planning is essential as the top layer of abstraction. Every layer is dependent on its well thought out design and architecture. What are your goals? Service Stratum provides assessments to evaluate your organization’s effectiveness, efficiency and overall Key Performance Indicators to ensure you are realizing your ROI from your goals.

  3. Enterprise Business Process Engineering Enterprise Business Process Engineering is the enabler of the strategic goals. EBPM defines how you align your human capital and business resources to realize your true cost and expense. Understanding how EBPM fits into your organization will make you more effective and will help you realize your goals faster.

  4. Service Oriented Architecture Service Oriented Architecture defines how your organization implements reusable services or functionality focused on realizing the goals of the business domain it is supporting. SOA is centered on realizing ROI and the encapsulation of business logic to create a flexible architecture and infrastructure. The goal of SOA is minimize technology and maximize ROI.

  5. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine

  6. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine Assessments identify potential impacts to revenue and process improvement initiatives. The enterprise can be represented by this diagram. Every initiative, project or improvement in the environment fits into one of these domains.

  7. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine

  8. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine Aligning you resources and understanding their value will help you execute tactically. Do you understand how the different roles interact to fulfill the process?

  9. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine Service Delivery is important because your technical assets can either make you money or sink the bottom line. Service Architecture defines how you will align your service assets to fulfill the business processes being implemented or refined.

  10. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine Poor operational architecture can quickly reduce the ROI and increase ongoing support and maintenance costs, direct attacks to the bottom line. Utilizing a service delivery lifecycle will minimize rework and will leverage current and emerging technologies to realize your goals.

  11. How they fit together Asses the environment Realize goals Implement the process Integrate the service Support the operations Refactor and refine Refactoring and refining is at the core of strategic planning. It’s all about the effectiveness of the process and service. Scheduling refinements will help you plan future projects and enhancements and will help you trim unneeded resources or technology.

  12. SERVICE STRATUM, INC. Service Stratum, Inc. 2855 Bauman Ave. Omaha, NE 68112-3317 chris.lundy@servicestratum.com http://www.servicestratum.com http://www.linkedin.com/company/service-stratum

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