Solera – a Global Company with a strong focus on Central & Eastern Europe

1. "Raising business efficiency and customer services standards in automotive claims: an Eastern Europe example"Focus countries: Romania, Poland, Russia Dr. Richard J. NathschlaegerTashkent, April 15, 2011

2. Solera – a Global Company with a strong focus on Central & Eastern Europe

3. Solera – the only global provider of claims management solutions • Leading global provider of estimating software and services to the automobile insurance claims processing industry • US$558 million in revenue in FYE 30/6/09 • 63% of revenue generated in EMEA; 37% in the Americas • Number 1 or 2 position in every market we serve • Our clients have included each of the 10 largest European and North American auto insurers • Founded in 1966, with a presence in 53 countries and approximately 2,200 full-time employees • Over 72,000 customers including: • 1,500 automobile insurance carriers • 36,000 collision repair facilities • 7,000 independent assessors • 29,000 automotive recyclers and dealers

4. The World of Solera AUTOonline’s business model complement well Solera’s operations in 53 countries across 6 continents Solera Countries

5. Central and Eastern Europe (CEE) in the Solera World Audatex-APAC AX Ibero-America Audatex BEFIG AX Ibero - America Audatex CEE Audatex North-America Audatex UISA Audatex GAS ABZ BRUSSELS, BELGIUM VIENNA, AUSTRIA MINDEN, GERMANY TOKYO, JAPAN ZEIST, NETHERLANDS READING, UK SAN DIEGO, CA SAO PAOLO, BR Solera SAN DIEGO, CA

6. “If you can find a path with no obstacles, it probably doesn’t lead anywhere.” • - Frank A. Clark

7. Countries in CEE

8. Audatex – CEE in 2011 LT-2009 Sl CZ-1994 AT- 1969 HU-1994 HR PL-1997 LV UA-2004 RU-2003 RS BA SK-2004 BY EE TR-2008 RO-2005 MD

9. Audatex in Central and Eastern Europe Opportunity: Action: Market Development Audatex CEE Objectives • High economic growth region • Demand for electronic workflow partner • Customers have quality expectations • Meet and exceed customer expectations • Respond to dynamic market developments • Expedite global knowledge, local focus • AX-CEE: Facts & Figures • HQ in Vienna • 100 employees in the region • Regional product development capabilities Voice of our customer • Big 5 insurers go CEE • Allianz, AXA, Generali, Uniqa, VIG • Manufacturers go CEE • VW, Dacia-Renault, Kia, Hyundai, Peugeot

10. Market facts - Romania • Population: 21 mill. • GDP/capita: € 5.510 • Car park: ~ 5 mill. • Insurance related claims: 0.85 mill • % of insured vehicles: 85 %

11. Market dynamics - Romania • The repair market is dominated by Dacia – Renault repair facilities as a result of their dominance in the car parc • In the field of motor claims the insurers play a dominant role which was strengthened even more during the last couple of years of economic crisis • Insurers enforce labour rates and parts price conditions through contracts • However, steering is still in initial phases and true approved repairer networks are just starting to be developed • The introduction of a standard estimating tool increased the transparency

12. Example Audatex – a true benefit for the Romanian Market • In 2006 the market started accepting electronic estimating systems with: • Importer / manufacturer recommended part prices • Labour times based on manufacturer guidelines • Manufacturer based painting • Today, 9 out of the TOP 10 insurers require/accept a standardised Audatex estimate from the repairers based on manufacturer information in order to approve a repair • Repair costs were thus reduced by 15%-20 % • In return insurers guarantee jobs to repairers using Audatex – some shops could increase their insurance driven business by up to 50 % • Now both sides go for further process automation in the motor claims business to reduce process waste and waiting times

13. Market facts - Poland • Population: 38 mill. • GDP/capita: € 9.187 • Car park: 17,8mill. • Insurance related claims: 1,9 mill • % of insured vehicles: 99 %

14. Market dynamics - Poland • Approximately 2,500repair facilities service about 80% of the repairable motor claims volume • The top 5 insurers control more than 70% of the motor insurance business • Insurers rely on the dealers for policy sales for new cars • Price war on the policy side forced insurers to focus on the process and severity control and thus look for closer ties with the repairers • In the last 2-4 years concrete steps towards steering and building of approved repairer networks can be observed

15. Market standards – Poland There are standards which contribute to efficiency and customer satisfaction • Electronic repair estimating systems provided by Audatex and Eurotax have been a standard in Poland for more than 10 years • OEM parts prices are provided by the importers and are a standard for the country • The average repair estimate has been relatively stable except for a dip of about 10% in 2008 and the first half of 2009 but recovered to the level of about 5,100 PLN.

16. Market facts - Russia • Population: 140 mill. • GDP/capita: € 12.000 • Car park: 34 mill. • Insurance related claims: 7,5 mill • % of insured vehicles: 95 %

17. The financial crisis of 2008/9 brought a shift in the market dynamics • Motor claims repairs came into the focus of everyone • The Repairers • Repairs became a major source of revenue • Repair waiting times decreased to 3-6 weeks • Established closer relations with the insurers • Began using mutually accepted independent estimating tools to establish a “common language” • Focused on automating the workflow to get faster approvals and reduce waiting times

18. The financial crisis of 2008/9 brought a shift in the market dynamics • The Insurers • Drive to establish a “common language” with the repairers based on market realities • Part prices • Repair times and methodology • Painting • This allows for shift of repairs to independent shops and reduction of the number of disagreements • Centralization of claims processing standardizes the process and reduces the probability of fraud • Automation of the workflow with the repairers based on structured data instead of physical or electronic “paper” is expected to bring major enhancements to customer service and process efficiency

19. Market trends towards increasing efficiency and customer satisfaction – Russia • We observe several trends • Majority of insurers are transitioning to official electronic repair cost estimating tools • Interest is growing towards importer recommended part prices • Manufacturer labour times are getting broad acceptance • Work is going on to determine acceptable painting methodology • Importers and insurers are strengthening relationships in the claims area • Preferred repair networks and steering are emerging • There is a realized need for process automation based on structured data rather than shuffling paper (be it physical or electronic)

20. Summary and Outlook

21. Drive to increase efficency and customer satisfaction CEE is behind Western countries in terms of clear standards. Major steps to be taken are: • Adoption of a standard estimating tool • Management of labour times, local part prices and painting standards • Development of approved repairer networks and introduction of steering • Automation of the repair process between Work Providers and Repairers

22. Audatex will continue to invest in Eastern Europe & CIS How is Audatex contributing to this improvement ? • Audatex has established teams in each country • Our teams focus on process optimisation for each client • We provide expertise to all countries in the region • We are excited by the opportunity to share our global knowledge to assist in the transition to higher standards and increased customer satisfaction in Uzbekistan

23. “Fortune favours the bold.” • - Virgil

24. Solera – global knowledge, local focus Thank you