1 / 17

David C. Lyle Carolina Biological Supply Enrique Parada Premier Group

76500: Serving Customers 24/7 “How Carolina Biological Supply Transformed It’s Customer Service with OrdersPlus E-Commerce”. David C. Lyle Carolina Biological Supply Enrique Parada Premier Group. Customer Service. Carolina Biological at a Glance. Chemistry. Life Science.

ronda
Download Presentation

David C. Lyle Carolina Biological Supply Enrique Parada Premier Group

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 76500: Serving Customers 24/7“How Carolina Biological Supply Transformed It’s Customer Service with OrdersPlus E-Commerce” David C. Lyle Carolina Biological Supply Enrique Parada Premier Group

  2. Customer Service

  3. Carolina Biological at a Glance Chemistry Life Science . Biotechnology

  4. Who Are We? Carolina Biological Supply Company • Founded in 1927 – still family owned. • Provides teaching materials to science and math educators worldwide. Based in Burlington, North Carolina • 450 + Employees, 18 in Information Services • Ships to schools, universities, nature centers and the private sector in all 50 states and 125 countries • Approximately ~20,000 SKU’s • www.carolina.com

  5. Complex JDE Eco-System

  6. Our Corporate Directive “Let our customers get it when they want it.” Jim Parrish President & CEO, Carolina Biological Supply

  7. What have we (I.S.) done to help make that happen? • Improved system generated availability dates • Improved on-time delivery • Improved order accuracy • Improved inventory accuracy • Improved & standardized tools company-wide • Improved process efficiency • Improved communication processes • Improved quality & returns processes • Etc. Etc. Etc. ……….. Etc.

  8. Our Corporate Directive “Let our customers get it when they want it.” Jim Parrish President & CEO, Carolina Biological Supply

  9. Our Corporate Directive “Shouldn’t that apply to customer information too?” David C. Lyle CIO, Carolina Biological Supply

  10. Customer Information • Order History: • Mail, Fax, Web or Phone • Order Status • Fulfillment Status • Shipment Tracking • Account Information • Status / Balance • Invoice History • “Living Card” Redemption • Custom CBS Application

  11. Prior To OrdersPlus Monday-Friday 8:00 AM EST To 8:00 PM EST

  12. OrdersPlus 24/7 Customer Service

  13. CBS DMZ Customer www.carolina.com Market Live Server OrdersPlus Web Server JDE-E1 Database JDE-E1 Server CBS Firewall Bottomline Image Server

  14. CBS DMZ Customer www.carolina.com Market Live Server OrdersPlus Web Server JDE-E1 Database 9 Months 3 teams $$$$$ Heavy Support JDE-E1 Server 3 Months 2 teams $ Light Support Bottomline Image Server

  15. DEMO DEMO

  16. Questions and Answers Carolina Biological Supply David Lyle Chief Information Officer (336) 446-7878 david.lyle@carolina.com www.carolina.com Premier Group EnriqueParada Project Manager 305-567-3188 x230 Enrique_parada@premierway.com www.premierway.com

More Related