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CX Group - Customer Experience Consulting

We offer an award winning hosted software solution called CXQuest. We also offer consulting services and outsourcing solutions. http://www.cxgroup.co/

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CX Group - Customer Experience Consulting

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  1. CX Group - Customer Experience Consulting http://www.cxgroup.co

  2. CX Consulting • Our consulting services will guide you through a series of pragmatic steps that will put you on the course toward customer centricity. Whether you need guidance in mapping your customer’s journey or are looking to perform a one-time discovery of your customers, CX Group’s • Consulting services are packaged services built on our experience over the course of delivering CX projects worldwide across a wide range of industries.

  3. Customer Experience

  4. CONSULTING PACKAGES • Customer Journey Mapping- Customer Journey Maps are an excellent tool to unlock potential in your current customer interactions. CX Consulting will assist you in determining where a sales process breaks down in the eyes of a customer, or how we can have a customer raise services issues with you before they share their experience on the Internet. • CX Consulting will facilitate the process of building Journey Maps and aligning everyone in your organization in that process towards common customer centric goals.

  5. CX Discovery- CX Discovery is a one-time customer experience research exercise for your business. We design the survey methods, invite customers to share their experience and process the results, leading to a detailed report about how your customers perceive your business and its services or products. • Voice of Customer Program Design - It takes initiative on multiple levels to implement real change in the way your manage customers.  CX Group assists companies in designing their Voice of Customer Program. Whether you are initiating a project, or need help in driving organizational change, benefit from the vast experience our group has amassed through its exposure to CX projects worldwide.

  6. Managed Interactions • CX Interactions is an outsourcing solution that helps businesses create advanced CX capabilities and impress customers with great responsiveness at minimal costs. CXInteractions can perform outsourced activities under your company’s brand name or as a neutral third party.

  7. MANAGED SERVICES PACKAGES • Managed 1st Responses- A number of research studies relating to service recovery have found that the speed of responding is the single most important factor when reacting to negative or positive feedback from customers. • Managed 1st Responses means building a capability at low costs and have CX Group respond for you with our 24/7 call center. Our agents assigned to your company will understand your business, work on the basis of pre-approved templates and will filter out the cases that require your attention.

  8. Follow Up Calls - Customers that are either extremely satisfied or dissatisfied carry important information for the business to learn from. CX Group offers a phone based follow-up service and calls all customers that are below or above a predefined rating scale and interviews them to learn more. The results of the interview are documented in the CXQuest platform and can be analyzed by the business. • Managed Voice of Customer Programs - CX Group can assist with the operative management of entire Voice of Customer programs. From the design of surveys, the definition of the touchpoints, all the way to delivering monthly or quarterly report, our team will act as your own CX department.

  9. CX Quest • CX Quest is a software platform that helps businesses develop speed and attentiveness in their communication with customers to reduce customer churn and increase referrals.

  10. How it works • CXQuestis a web based software solution that invites your customers to give feedback through any channel of communication they prefer to use. We have put strong emphasis on making the feedback submission process extremely easy and hassle free for the customer. • Once the feedback is collected, the software intelligently dissects the meaning of the feedback that the customer gave and starts taking all sorts of action that is directed at making your business aware of the issue at hand and keeping the customer happy.

  11. Why it’s unique • The CXQuest platform is equipped with state of the art artificial intelligence technology that helps businesses accurately derive the right meaning from the customer feedback. The system can e.g. detect from text messages if the customer is distressed or if there is immanent risk of the customer posting the experience on the internet. • CXQuestcan also process other complex ‘cognitive’ tasks such as convert speech to text or process hand written comment cards.

  12. CX Quest

  13. Locations • For support matters regarding the CXQuest platform, please send us an email with your support request to support@cxquest.comor submit your support requests here. • For sales, please inquiries contact us at sales@cxgroup.co or call the nearest office to you:

  14. North America • 2701 S Bayshore Drive, #303 • Coral Gables 33133 • Florida, United States • T & SMS: +1 (305) 985 5550 • http://www.cxgroup.co

  15. ASIA • 583 Orchard Road • #08-04 Forum • Singapore 238884 • T:  +65 31 58 3969 • http://www.cxgroup.co

  16. Europe • Veddestavägen 13 • SE-175 62 • Järfälla, Sweden • T: +46 (8) 446 83926 • http://www.cxgroup.co

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