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Unified MSP Platform for Remote Infrastructure Monitoring & Management

Unified MSP Platform for Remote Infrastructure Monitoring & Management. Fragmented IT Management. Concentrates on a single problem Lack of end-to-end service visibility Reactive IT department Lack of management ownership Growing total cost of ownership figure Inaccurate capacity planning.

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Unified MSP Platform for Remote Infrastructure Monitoring & Management

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  1. Unified MSP Platform for Remote Infrastructure Monitoring & Management

  2. Fragmented IT Management • Concentrates on a single problem • Lack of end-to-end service visibility • Reactive IT department • Lack of management ownership • Growing total cost of ownership figure • Inaccurate capacity planning

  3. ManageEngine’s Technology Portfolio Unified IT Management: Single solution to Manage IT as One

  4. ManageEngine’s Approach for MSPs

  5. What is IT360-MSP? • IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7.

  6. IT360-MSP Monitoring Capabilities Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central,

  7. Deep-dive into IT360-MSP • MSP-Ready Platform (One platform for multiple customers) • Multi-tenant platform with Customer data segmentation • Rebranded portal • Partner Management • Customer (end-user) Login & Views • Unified IT Management Portal • Unified view of IT Operations and IT Service Management • Customizable Dashboards • Business Service Views • Proactive Monitoring & Reporting • Real-time alerting and Flexible Reporting • Proactive SLA actions for service level monitoring • Multi-protocol, Multi-vendor support

  8. Secure Platform • Authorization: Role based access control • Authentication: Strong Encryption & secure key management • High Availability for robustness & scalability • Ease of Use and Faster Learning curve • 24x7 Support from ManageEngine • "With more problems solved faster, we can also devote more time to growing our client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license “ Larry Dutton, Product Manager, Redstone

  9. IT360-MSP As a ‘Single Pane of Glass’ Across IT Brings collaboration at work with better accountability and visibility

  10. IT360-MSP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard “We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange

  11. IT360-MSP: IT Operations Monitoring Components

  12. IT360-MSP: IT Service Management Components

  13. Screenshot I: IT360-MSP - Account Segmentation

  14. Screenshot II: IT360-MSP- Centralized Alarm Console

  15. Screenshot – III: IT360-MSP - Customer Infrastructure

  16. IT360 – MSP: Few More Additions IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include: • Enterprise Search: A Google like interface to search for data from multiple databases with no SQL knowledge. • IP Address Management and Switch Port mapping • Unified Discovery of network , servers and application infrastructure • APM insight for end user experience management with APDEX score • Tighter integration with Desktop and Mobile device management product • Technician billing

  17. What Do Others Say About IT360-MSP? There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their clients, Few of the global happy customers have shared their experiences here: • Firstsource, a global provider of business process services sees 90% reduction in man-hours after switching to ManageEngine IT360 Read the full case-study • Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine IT360. Read the full case study here

  18. Thank YouWatch IT360-MSP live demo: Live demo link Follow our tweets @ManageEngine Get latest updates from us on your LinkedIn page Like us on Facebook For any enquiry, Please e-mail us to: it360-eval@manageengine.com

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