1 / 38

New Voice International

New Voice International. New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner.

rooney-burt
Download Presentation

New Voice International

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. New Voice International • New Voice issues and acts as consultant for the MobiCall solution, a middleware platform for mobilization and unified communication. • For 20 years, New Voice has been an important and faithful partner of Alcatel-Lucent and since 1999 an AAPP partner. • With more than 500 new systems implemented worldwide each year, MobiCall is a high reliable, professional Swiss quality product! • New Voice worldwide • USA (California, Florida) • France (Paris/Ville d’Avray) • Switzerland (Lachen, Zurich, Nyon) • Germany (Frankfurt/Mainz) • Austria (Vienna/Linz) • UAE - United ArabEmirates (Dubai) • Asia (Hong Kong, Shanghai) • Australia (Brisbane)

  2. MobiCall : modular, flexible, standard • Reuse of existing infrastructure: OXEMaximum advantage of Alcatel-Features Swiss University Hospital, since 1998 Quellenhof Bad Ragazz Hotel Dolder Grand Palace Hotel St. Moritz • Best adaptation and integration into existing work flow managements and concepts BusinessProcessAutomation • High acceptance by the operators and staff Lyon University Hospital 24’000 voice lines 125 Interfaces ! 10 Mobicall • Intelligent, convenient and convivial management of human and material resources Hôtel Crillon Paris 5 (!) five star hotels 2 MobiCall 1 OXE • Supervision of guest servicesAutomation of recurring events and processes in the course of professional activities • One Solution for all mobilization scenarios for all: • the Hospital, the Hotel and the Administration • Conference, Alarming, Voice recording, Task Management VLHG USA Rauland+OXE+Wifi +GSM+MobiCall Shangri-La Four Seasons Hyatt, Hilton worldwide • Being prepared to simple and worst case scenarios • More efficient response to crisis and emergency situations • High reliable, full redundant, cost effective, Swiss quality.

  3. MobiCall – OXE – Wi-Fi&GSM for Hotel&Hospital OmniVista HP-Openview Database Login/Logout Emergency Button Night - door bell Evacuation: Hotel & Administration Floor by floor, in guest-language Heart alarm Birth alarm Mobilization= Notification+ Confirmation & Escalation LS, Pager, SMS, MMS, 3G Relay, Siren, XML, Web TMS – Rapid Response Elevators Stairs MobiCall Supervisor Portercall / IVR Voice/Fax-Mail Wi-Fi 8118 / 8128 with - dynamic Display 1 - dynamic Display 2 - dynamic or fix voice - confirmation/reject - voice conference - callback to room - additional SMS-Text - callback on MMS for task completed - broadcast - data, pictures, video - phone book Fire Alarm Rauland Nurse Call geo-localization OXE BMS Heating Aircondition MobiCall Master VIP-Calls Wakeup escalation Intrusion Room status Mini-Bar IT, Video SNMP Ping Work plan PMS Opera Analog sensors Temperature Blood fridge Emergency calls by wifi/gsm/sms Tech-alarms All interfaces for fixed prices: printer , V.24, TCP/UDP/IP, E-444, modbus , HL7, csta, BACnet, KNX, OPC, eMail, ESPA-X, ftp, pc

  4. Nurse Call Workflow Extension Nurse call  MobiCall  calls the Nurse  display 1: Room Call she answers  display 2: R512 Angelina J. ( of course the room number can be shown with the call, but sometimes there arereasons to get an acknowledge from the nurse first, before showing the room ).Also possible is to open up the loud speaker for hand free room call information. Convenient function for the nurse: Call-back to the room initiated with key ‘5’ Patient phone is ringing  MobiCall setups up a two party voice conference with the nurseconcept 1: the phone is ringing until the patient or the (elder) habitant answersconcept 2: the phone opens up the loud speaker, the patient can hear the nurse but has to pick up the phone to talk to the nurseconcept 3: the phone answers the call automatically ( only this function needs a CSTA link ) to open the loud speaker and the microphone. On answer the nurse asks: Good morning Angelina, what can I do for you?The patient answers: I’d like to have some tea, double cream, no sugarThe nurse: Ok, I’ll prepare everything for you  ( she saves one way thanks to MobiCall ).

  5. MobiCall turns DECT/Wifi into a part of the Security ContactsRelaysAnalogSensors Voice-Recording DR-Link OmniVista Supervisor IT-Network InterfacesFire, BMS,Nurse Call… third party applications Database Videocameras Splitters RS232/IP snmp Librariesprotocols Mobi-XML tcp/ipXML adapted Modbusand other email IP BT-tradingEtrali, IPC 2-party conference Analog, UA high impedance recording Centralized Solution Full redundant hot stand-by high reliable Loud speaker email Librariesprotocolsfix-price InterfacesFire, BMS,Nurse Call phones, XML, 3G popup, tcp/ip Pager Gateway SIM / Internet Fax MobiCall enables sales, pre-sales and field engineers to answer any question regarding Security issues protecting persons and goods within every Company and Organization ! 5 | Mkg Prog and Incentives | 2011

  6. Fire Alarm Workflow Speed-up Processes, which can be handled automatically, should be treated 24 hours a day The fire alarm system tells  MobiCall via a V.24/RS232 link: Fire Room 1818MobiCall  calls all fire fighters and tells  display 1: fireroom 1818 answer  display 2: F1818 use stairs voice message: << Please do coordinate with other fire fighters in the conference >> MobiCall puts all fire fighters into a voice conference ( up to 120 persons, dependingthe number of voice channels and the number of persons answering the call )fire fighter 1: ” I’m in the lobby “fire fighter 2: ” I’m on the 19th floor and go down to 18th“fire fighter 3: ” I’ll go to the fire alarm panel “ If there is fire, the fire fighter 3 calls the external fire brigade by pressingthe push button, if not, he resets the alarm on the fire alarm panel. This concept prevents lots of persons from running up the stairways to see, whether there is fire or not. None of the guests will know anything about this pre-fire alarm. Especiallyin a hospital, where evacuation is not possible, MobiCall helps speed up to clear the fire.

  7. MobiCall in the Alcatel Lucent OXE/OXO environment 400 DECT+ and 500 DECT (alone worker ) SNMP traps Alarms over e-mail Master/Supervisor Incoming events Dynamic recording over DR Link Text ringtone/answered Mini-messages Voice messages – TTS Acivate loudspeakers +ImageFormatted text +MobiCall web Monitoring resources Vertical services

  8. Evacuation by Phone, Room by Room When ever the external fire brigade decides to evacuate guests, MobiCall allows toevacuate the hotel floor by floor, room by room in the language of the guest. The Duty Manager starts a secure voice call ( verified by CLI, DDI and password ) to MobiCall to start the evacuation process. Option: launch via a graphic web interface. First, MobiCall calls the evacuation helpers to go to the floor to guide the guests. Then, MobiCall calls each occupied room in the language of the guest ( the PropertyManagement System (PMS), such as Opera/Fidelio tells MobiCall this information). voice message to room 1801: Veuillez quitter votre chambre suite à une alarme feuvoice message to room 1818: Please leave the room due to a fire alarm.voice message to room 1819: Feueralarm : Bitte verlassen Sie den Raum. In a first sequence all phones ring ( first in the occupied rooms, then in the notoccupied rooms ). The statistic is printed out in the lobby for the external fire brigade.In a second wave, MobiCall calls all rooms by automatically opening the loud speakers. By reuse of the telephone infrastructure, the customer increase the return of investment.

  9. Analog/digital set • Dry contact • i.e. Wago • Serial/IP interface • Voice call • LWP call • GSM • PDA phone • Fax • E-mail • SNMP trap • PING • KeyboardUSB activation • SMNP Trap Pop-up on PC • Relay output • i.e. WAGO New Voice MobiCall Information - Server Event notification Incoming events MobiCall Mobilization = notification + confirmation + escalation • IP and XML set • MASTER • SUPERVISOR • DECT GAP • DECT GAP+ • Voice • Text • Image • Sound • Relay • Protocol OXE OXO • WiFi terminal • GSM • PDA Phone • Video Emergency callrecording • Conference • DECT localisation • WiFi localisation Personal monitoring • E-mail Administrator accounts • Web interface Call centre Hotline, IVR • Text to speech • Loudspeaker Complementary application modules

  10. Rapid Response Workflow A staff member tells the rapid response system: Mirror broken in room 1881 The RRS tells  MobiCall  calls the expert display 1: tech. call he answers  display 2: R1881 Mirror… (of course the type of work can be shown with the call, but sometimes there arereasons to get an acknowledge from the staff first, before telling the work to do,especially when the work takes four hours and starts at Friday 5 pm ). Voice message:please confirm with key ‘3’ and find details in the mini-message The staff confirms with key ‘3’ and gets the job details by mini-message. If he rejects withkey ‘4’, then MobiCall calls the next person ( also parallel calls are possible, like fire alarm ). Once the job has been done, the staff turns back to the mini-message and startsa call back ( to the CLI-number stored with the mini-message ). MobiCall answers: Please confirm, that the job has been done with key ‘3’MobiCall passes this information to the Rapid Response system. TTS allows MobiCall to speak the job-details during the first call. All languages supported.

  11. MobiCall integration of the My-IC-Phone Processing generic security applications over MobiCall web i.e. Evacuation pop-up with floor plan Processing specific flows for vertical markets By the mean of a web-editor on MobiCall Door-Camera with voice call application Monitoring system resources

  12. MobiCall integration of the My-IC-Phone… All applications Are built with the unlimited and easy to use MobiCall web-editor

  13. MobiCall clients for Mobile Phones, 3G, Wifi + SMS MobiCall offers small clients on all mobile phones to support large character sets and gps. They allow to popup in case of an alarm, to request confirmation and to handle pictures. TMS included. The connections are through wifi, 3G and specially encoded SMS on link down.

  14. MobiCall Centralized management + information Tool for all systems within an organization accelerates mobilization, coordination + escalation processes Takes the human factor out of routine work while decisions remains with the responsible. New Voice International AG Tel: +41 58 750 11 11 mobicall@newvoice.ch a Swiss product since 1991

  15. The „Unified EVENT Communication“- Platform„do not call it Alarm Server anymore“Die „Unified EVENT Communication“- Platform„do not call it Alarm Server anymore…) Alarm-, Conference- and Information System Voice Recording & Task Management-Server

  16. Complete convergency ... Centralised Telecommunication Infrastructure (Call Server) S(IP)-DECT / IP-Wireless Phones Information Technology Various alarms Fire alarm Central building and processes control systems Burglary alarm and access control system Network management systems Intelligent IP Network Backbone for Telecommunication, IT & Security Video control Loudspeaker systems GSM (Mobile), PDA‘s (3G) PSA / Pager / SMS & MMS MobiCall Email Subsystems and primary systems

  17. MobiCall : easy and conventient configuration MobiCall is easy to install, configure and maintain. Upgrade and extensions are easy to handle – worldwide.

  18. Fully integrated Management forAlarm In- and Outputs... • Visualised interactive managment platform • for the administration of: • 512 WAGO IP Contact Controller capable of being integrated • Over 10‘000 Contact Inputs and Outputs • Possbible to define contacts as bottom contacts / closer • Integration of temperature and water-level indicator (analog signals) • Direct assignment of alerting processes for each contact • Possibility to activate flexibly relay outputs for each alarming setting • Attribution of individual text messages for each contact • Individual recording of a voice message for each contact input

  19. MobiCall Designer for SNMP Traps resolution • IT Security:SNMP traps from • OXE, 4760 / 8770 • BMC Patrol • Etrali, IPC, BT • HP Openview • Castelrock • … Simple dispatching depending Enterprise, OID, Trap-Value...To inform the concerned persons, where ever they are, when they need the information.

  20. MobiCall XML Application definition

  21. Solution and Operation Examples......XML Integration...

  22. MobiCall Lone worker protection (LWP) in brief • Manual alarms • Emergency button • Trigger line • Man-down • Immobility • Automatic alarms • by antenna • by fingerprint/site survey • 400 DECT + 500 DECT (alone worker) • Localisation * • Caller number Location Based Mobilisation Mobilisation of the nearest group Intervention group Intervention group • Ringtone when message is displayed: • LWP: <CallerNb> <Location> • LWPalarm • <Location> Confirmation and overflow management in case of failure

  23. MobiCall: configurable Web-Interface / visualizer popup • Alarm • 1 Levée de doute Rappel de la personne, vidéo surveillance, … • 2 Mobilisation Mobilisation des équipes d’intervention les plus proches, en donnant toutes les informations sur l’alarme • 3 Suivi de l’intervention Contrôle de la prise en compte de l’incident et gestion des escalades sur débordement • 4 Clôture de l’incident Clôture pour traçabilité Confirmation de prise en compte / débordement Rappel de confirmation • End

  24. MobiCall – OXE Localisation by Antenna Localisation based on one DECT-Antenna The localisation bases on the antenna to which the DECT is connected. This concept is supported without site survey and on all OXE Precision : A zone is defined by the coverage of the antenna

  25. MobiCall – OXE/OXO Localisation by fingerprint Localisation by zone The localisation takes place by zone as defined in the site survey. A zone is limited by the set of measures for this purpose. A fingerprint’s uniqueness and the localisation algorithm leads to the zone. Fingerprint Unique RSSI entity Search Comparing fingerprint in the site survey’s database Precision: Depending the number of antennas and the position and direction of the antennas

  26. Alarm Visualization over Web Interface...Interactive...

  27. MobiCall Localisation based solutions • Some examples • Lone Working Persons: In case of an emergency call, MobiCall is able to add the position of the person to the alarm message • Location Based Mobilisation: MobiCall is able to call the persons near to the incident. • Alarms upon leaving a zone, entering prohibited zones etc. • On-duty, off-duty depending on the DECT in charger/out of charger • Detection of leaving the covered area/site, battery low, switch on/off • DECT search (localise objects and persons, find back lost equipment etc.) • Support of hot-keys for fast communication of situations and actions.i.e. Room status, minibar, call to the desk, emergency calls etc.

  28. MobiCall and 400 DECT/ 500 DECT 400 DECT : Hardware 400 DECT with firmware update500 DECT : new hardware with detector of loss of verticality and emergency button * Based on a site survey

  29. Integration… Mobile 500 PTI-DECT Mobile 400 DECT

  30. Integration… Mobile 500 PTI-DECT Mobile 400 DECT

  31. Integration & Flexibility…TAE means:individual alarmsper- group of phones- group of zones- group of buttonsdown to individual- persons- zones- buttonseasy configuration

  32. MobiCall integrates unique features of OXE terminals MobiCall connected via T0/T2 alows offering following features: • Dynamic display message while the phone is ringing and on answer16 + 16 characters on DECT 300 / 400, 32+ 32 on WiFi 8118 / 8128… • Send UUI messages to DECT 300/400 and WiFi 8118 / 8128(mini-messages with up to 120 characters) • Announcement over loudspeaker (broadcast) • Distinction of ring-tone sequences • Multi-line DECT 400(never busy line), optional call intrusion, ANS-interface Over supplementary CSTA licenses • Interphone function: automatic hands-free answering eDR-Link recording, XML, HTTP and… much more !

  33. Evacuation Visualization & Activating ...

  34. Wifi Localisation Positioning Engine Sprachanruf Pager SMS Solution and Operation Examples......Tracking... The Ekahau Solution – related to the MobiCall Alarm and Informations system is employed for… ...Safety & Security The personal can be furnished with a portable „panic button“. In emergency cases, the button can be activated to ask for immediate help. Additionally it would be possible to supervise a patient if leaving a defined area. Through the MobiCall-System the responsible people will get the detail information about the cases which are described above. Asset Tracking Vital equipment, such as IVpumps, heart monitors, crashcarts and other equipment ismobile by necessity. The „Real Time Location“ Solution lets you locate a tracked item isanywhere in your facility. ...Workflow & Resource Management Has the patient completed her lab tests? How long has she been waiting in the queue? Was the tracking path completely itemized in the billing system? Efficient workflow improves the quality of care throughout a hospital stay and enables more precise billing.

  35. MobiCall Conference: Just another application…

  36. Task Management „just another application“...

  37. MobiCall Voice Playback GUI, the flexible solution

  38. Management… Alarm Receiver… GSM DECT / WIFI Web-display pop-up XML http eMail relays Alarm central Access contro Web- Management persons groups SMS, MMS, Paging Printer, fax Loud speaker PDA/3G time plans conference eEscalation processing Alarm Entries… Analyse & Statistics… Voice recording DR-Link, IPC, BT, Etraly Contacts Sensors Interfaces Fire, BMS Emergency 112 / 911 eMail(SMTP) Nurse, TMS Database Statistics Data export and backup Monitoring Video replay Web-Interface key-board SNMP Traps / IT Videocamera XML HTML Web playback MobiCall Overview

More Related