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Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign

Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign. Dec, 2013. Agenda. Introduction 介绍 BIIS Overview 博辉互联网信息服务概览 What does it all mean to me as a newly graduate student 作为一个即将毕业的你，这一切将意味什么？ Brief introduction of Amazon account 亚马逊项目概览 Q&A 答疑

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Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign

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  1. Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign Dec, 2013

  2. Agenda • Introduction 介绍 • BIIS Overview 博辉互联网信息服务概览 • What does it all mean to me as a newly graduate student 作为一个即将毕业的你，这一切将意味什么？ • Brief introduction of Amazon account 亚马逊项目概览 • Q&A 答疑 • Interview 现场面试

  3. BIIS Overview 概览

  4. BIIS History at A Glance 我们的历程 Present Nationally grew to 1000 staffs 扩张到1000人 2012 Chinese support team launched Tianjin 增加普通话支持 2010 Established Tianjin Contact Center 2009 天津运维中心落成 引入日文支持服务，并扩张到500人 Japanese service launched in Dalian • Nationally grew to 500 staffs 2008 Established Xiamen Contact Center 2005 厦门运维中心启动 Established Beijing Contact Center 2001 第一个运维中心在北京成立 Milestones in Growth

  5. Our Values 我们的价值观 We listen to our client, we speak their language and we know their pain points Listen 聆听 Performance Excellence We’re Driven by a customer centric model, We’re focus on pursuing long-term partnerships with all our clients. Care 关注 We help our clients in multiple languages with 24/7 none stop services. Because we know only when our clients grow, then we can grow. Help 支持

  6. Our Vision & Strategy我们的方向和目标 A Promising Future To build multi language and multi function outsource service provider. 建设多语言，多层面的业务流程外包服务商 Short Term 短期 To be the China’s leading next-generation outsource services provider. 立足中国，面向世界，成为中国领先的BPO和IT服务提供商 Middle Term 中期 To create superior value for our clients and employees by being the industry leader in next-generation IT/technology services. 成为世界一流的IT服务提供商 “Thank you for the great service – It made my day!” LongTerm 长期

  7. BIIS in China 我们的发展 Brightstar Technology Ltd. Joint Venture Business Size: $13 Million Annually Locations: Beijing, Shanghai, Xiamen, Tianjin, Guangzhou, Shenzhen, Shenyang Number of Years in Business: 12 years Number of Contact Center: 3 Number of Employees: 1000+ Number of workstations: 1300+ Tianjin 1: 150 seats, Tianjin 2:100seats Beijing: 430 seats (including130 on-site) Shenyang Shanghai Xiamen: 400 seats Guangzhou Shenzhen Contact Center Service Center (On-site Service)

  8. The Brightstar Experience • We Are Unmatched! In Services • 12 years of proven experiences in contactcenter solutions, our knowledge and expertise in the field is unmatched. • Focus on Greater China Region, we serve Fortune top 500 companies as our long-term partners. • State of the art analytics that measure and track results allow for rapid adjustments when needed. • Strong relationship with local governments help our contact centers optimized and well -structured from their policies, local demographics, talent pools and cost assessments. • Our geographical advantage allows us to manage large contact centers at a low cost while still maintaining our high standards of quality and efficiency.

  9. Our Clients 我们的客户! Dell, HP, Apple, CSC, Lenovo， Amazon

  10. What does it all mean to me as a newly graduate student 作为一个即将毕业的你，这一切将意味什么？

  11. As an employee, What does it all mean? 作为新员工，对你意味什么？ Career Developing 职业发展 Mentoring 导师 Training 培训 Peer Support 互助 Caring 员工关爱

  12. Our Training 我们的培训 Online Reference Course Content Mentors Job Aids Certification Aids Simulations Blended Support Practice Labs With BIIS Training, you can: • Take a course 多元化培训 • Prepare for a certification 证书及认证 • Simulation role play practice 场景模拟 • Check for best practices 最佳实践

  13. Where You Can Be 你的个人发展

  14. Employee Communication 我们希望听到你的心声 • Regular performance related One on One review 定期与直属领导的沟通 • Occasional round table session with management team 与管理层的圆桌会议 • Regular internal news sharing 定期事件分享 • Early year goal setting and end year accomplishment review 年初的目标制定和年尾的工作总结 • Regular therapy session with administration team 定期的员工心里辅导

  15. Amazon Account Overview 亚马逊项目概览

  16. 博辉人的核心文化 • “传、帮、带” • 公司从最高管理层、中层管理、到老兄弟都有责任及义务帮助咱们公司的新兄弟

  17. 北星博辉科技的业余生活 • 公司每季度定期举办国内2日、3日游 • 公司年底组织国外5--7日游

  18. 北星博辉科技宗旨 北星博辉科技的完善培训体系（岗前培训、在职培训、一系列的拓展培训），让更多的应届毕业生能力得到了明显提升，所以博辉科技的宗旨就是：你可能不成功，但一定要不成长！ 你可能不成功，但一定要不成长！

  19. 你愿意成为奇迹团队中的一员吗？

  20. 加入我们，一起体会成就感，实现自我价值

  21. 我们是一群平凡的人，但是我们都拥有职业梦想，我们是一群平凡的人，但是我们都拥有职业梦想， 我们可以做出不平凡的事情

  22. 招聘职位 • DELL电脑工程师 • DELL电脑客服 • 客服专员 • 网络运营专员 • 电子商务专员

  23. SalamatFilipino Köszönöm Hungarian СпаcибоRussian Ačiū Lithuanian Dank uDutch Tack såmycketSwedish TerimaKasih BahasaMelayu & Indonesian 감사합니다Korean תודה רבהHebrew شكراًArabic धन्यवादHindi MerciFrench GraciasSpanish 谢谢Chinese cảm ơn Vietnamese ObrigadoBrazilianPortuguese DankonEsperanto Thank You English DankeGerman ありがとうございますJapanese TrugarezBreton TakDanish நன்றிTamil ขอบคุณThai GrazieItalian děkujiCzech Dziękuję Polish go raibhmaithagatGaelic σας ευχαριστούμε Greek

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