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«14 key points to piloting a quality process»

«14 key points to piloting a quality process». TRAINER ’ S MANUAL. « 14 key points to piloting a quality process.». Duration : 15 minutes. MODULE n° 6 : Detection and Analysis of Non-Conformities (NCs). operational finalities. Educational objectives. Expected Results.

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«14 key points to piloting a quality process»

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  1. «14 key points to piloting a quality process» TRAINER’S MANUAL

  2. « 14 key points to piloting a quality process.» Duration : 15 minutes MODULE n°6 : Detection and Analysis of Non-Conformities (NCs) operational finalities Educational objectives Expected Results • Learn how to make the proper questions to identify NC • Learn how to list and organize non-conformities for a detailed analysis of the situation • .Learn how to codify and rank non-conformities, in order to measure the precise influence of the different variables • .Learn how to look for the non-conformities causes • . Have a clear and precise insight into the most sensitive areas of your process In this module you have learnt about the need for clear identification, classification and analysis of NCs. You understand how important it is to go through the process of reviewing the defined questions, with your internal and external customers, for a proper identification and classification of the NCs. You are now able to prepare lists of non-conformities and classify them in NC tables, using thorough codification and causes analysis which, you know now, brings forth part of the solution • To identify non-conformities • To list and organize non-conformities • To codify , classify and sort out / rank, in order to track the importance and development of non-conformities • To list the most immediate causes leading to non-conformities xx. xx.

  3. Duration : 15 minutes MODULE n°6 : Detection and Analysis of Non-Conformities (NCs) Content of the sequence Educational means Essential messages Duration of the sequence Objectifs pédagogiques Objectifs pédagogiques 20 min • -Team group with the restaurant manager, think over the possible lacks and problems , to create the NC form • Workgroup with the mystery customer consulting agency for the questionnaire • - Presentation of case study nº1 by the trainer  What are the non-conformities in terms of service? When and how often do they occur? Whose responsibility it is? Who can detect NC and how? 1. task 30 min -1 hour • Presentation of filled up NC forms and tables • Presentation of case study nº2 by the trainer How to list, classify and codify NCs? Then, together with your team, rank in terms of importance for the critical measures to be taken. 2. task 30 min – 1 hour • Brainstorming with your team • Brainstorming with the mystery customer consultancy agency, after analysis of their own questionnaire • Presentation of Case Study No. 3 by the trainer How to define immediate, potential causes for each NC? 3. task Video Case study workgroups Brainstorming Example documents Vidéo

  4. Video Case study workgroups Brainstorming Duration : 15 minutes MODULE n°6 : Detection and Analysis of Non-Conformities (NCs) Content of the sequence Educational means Essential messages Duration of the sequence 30mn Review thanks to a quizz the main benefits of the module. It is a teamwork. Results have to be monitored regularly. How to verify skills after the training? Final Sequence : module validation QUIZZ Example documents

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