3millionlives Initiative

1. 3millionlives Initiative Enabling three million people to benefit from telehealth and telecare services over the next five years Ben Ramsay - Care Innovations

2. Intro. • The Department of Health (DH) believes that at least three million people with long term conditions and/or social care needs could benefit from the use of telehealth and telecare services. Implemented effectively as part of a whole system redesign of care, telehealth and telecare can alleviate pressure on long term NHS costs and improve people’s quality of life through better self-care in the home setting. • The concordat is an enabling framework. It signals a commitment towards planning the adoption and use, at scale and pace, of assistive technologies to improve the lives of people with long term conditions, on a more proactive longer term basis where this offers demonstrable value for money and high standards for patients. OBJECTIVES • For DH and industry to work together over the next 5 years to develop the market and remove barriers to delivery. • For DH to create the right environment to support the uptake of telehealth and telecare including rewarding organisations for adopting and integrating these technologies in services by developing a tariff. • For industry to work with the NHS, social care and other stakeholders to simplify procurement and commissioning processes for telehealth and telecare services at scale. • To put the NHS and UK industry at the forefront of telehealth and telecare globally, developing significant opportunities for UK plc. • To promote the benefits that telehealth and telecare services can provide people in managing their health and care.

3. Department of Health Concordat with Industry Industry Supporters

4. 3ML - Industry Working Group Leave their corporate self- interest outside the door, and remove the systemic obstacles MOTIVATED – by a sense that we are creating solutions for the biggest healthcare challenge facing the NHS BOUND- by feeling of pride in being a supplier to the NHS in the 3millionlives services that are being watched across the world DRIVEN – by the pursuit of professional excellence in order to deliver services that are safefor patients, of the highest qualityand are deployable to regional or national scale.

5. “Key Requirements for 3ML Services” • A document to define the type of national standards we will hold ourselves to • Inconceivable that a mainstream TeleHealth service would be commissioned without the sort of rigour outlined in this document. • Plan our businesses by knowing what requirements we need to prepare ourselves for, in the confidence that when you as Commissioners write you RFPs you are asking us for things we can deliver • Standards help to prevent vendor lock in and therefore increase the flexibility of the service. • Standards promote involvement from the SME community by encouraging them to innovate within certain boundaries. • Adopting the best international and national standards ensures we meet our 3 criteria of safe, quality and scalable Services

9. 3ML DALLAS WSD

10. 3millionlives Initiative Enabling three million people to benefit from telehealth and telecare services over the next five years Dr. Malachy Rice - S3 Group

11. 3ML – Elements of a Service • Service Design and Service Components: What factors to consider when designing 3ML Services: and what are the major components when a service is operational • Quality and Accreditation; what standards will 3ML Services adhere to in the categories of product, operational and information standards. • Finance and Economics – which looks at real life economic models and business cases that will apply when mainstreaming 3ML Services 4. Contract and Procurement – which looks at standardising the legal and contractual frameworks to enable at pace roll-out.

12. 3ML - Service Design Where we design the set of care programmes and services that will be offered to patients. Where we design the service delivery processes and show interaction with the local care delivery service Where we establish the clinical standards, ethics and quality assurance adopted by the service. Where we establish the key service metrics and a performance monitoring system Where we define information infrastructure and continuity procedures for the Service

13. 3ML - Service Components End to End Patient Journey

14. Example Process - Referral

15. Example Process – Monitoring & Triage Reproduced with kind permission of TunstallTeleHealthcare

16. Industry Supporters