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Coaching Admired Leadership. Dave Seibold Professor, Communication, L&S Co-Director, Grad Program in Management Practice, CoE COM 122: Micro- and Macro-Organizational Communication October 26, 2009. Outline. Relevant Coaching Experience Coaching: Premises, Principles & Processes
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Coaching Admired Leadership Dave Seibold Professor, Communication, L&S Co-Director, Grad Program in Management Practice, CoE COM 122: Micro- and Macro-Organizational Communication October 26, 2009
Outline • Relevant Coaching Experience • Coaching: Premises, Principles & Processes • Conceptualizations of Leader/Leadership • Perspectives on Leadership • Admired Leadership
Relevant Experience:Coaching Consultations BP-Amoco, Kaiser Permanente, Raytheon Vision Systems, State Farm, Goldman Sachs, Morgan Stanley, Merrill Lynch, BMG, American Medical Association, Illinois Power, Laurel Hill Trucking, County of Santa Barbara Department of Alcohol, Drug and Mental Health Services, Siemens Solar, Hartney-Greymont, Building One, Advanced Filtration Systems, National Cancer Institute, County of Santa Barbara Division of Child Support Services, Royal Caribbean Cruise Line.
Coaching Premises • Breadth of expertise/skills > specialization • Multidisciplinarity > communication focus • Metatheoretical perspectives > theory • Theory-driven and grounded • Role as academic > consultant
Coaching Premises • Similarity to/difference from clients? • Must introduce new material • Coaching vs facilitation • OD/HR style vs executive style • Value of organizational knowledge
Coaching Principles • Only coach if can help . . . • Prepare thoroughly . . . • Do no harm/remedy asap/learning . . . • Accountable to client and system . . . • Encourage openness . . . • Same standards as personal relationships . . . • Focus on behaviors/skills & org structure . . . • Advocate for internal and social change . . .
Coaching Processes • Contact from gatekeeper/screening process • Preliminary discussion(s) with client • Observations of client in situ • Interviews with stakeholders • Develop coaching plan • Secure agreement
Coaching Processes con’t • Data sources: • PAs, • shadow method • view video • 360 degree feedback • self-diagnostic measures • critical incident diaries • role plays . . .
Coaching Processes con’t • Interpretation/learning objectives • Interactional goals: task, identity, relationship • Confidence/diffidence markers • Blending power/attractiveness • Building credibility • Communicating strategy • Directive and facilitative leadership • Managing conflict and constructive negative feedback • Creating high performance teams
Coaching Processes con’t • F-to-F sessions, phone call boosters • Contact with stakeholders to assess client changes/continuing challenges • Promote mechanisms for self- and peer-learning • Assess continued utility/determine endpoint • Check-ins and follow-ups
Conceptualizations of Leader • Office/Position • Central Member • Sociometric Choice • Influence on Group Syntality • Performance of Necessary Group Functions
Conceptualizations of Leader Leader/Role • Office/Position • Central Member • Sociometric Choice • Influence on Group Syntality • Performance of Necessary Group Functions Leadership/Process
Leadership Perspectives • Traits • Styles • Situational/Contingency (Path-Goal Theory) • Functional/Skills • Transformational/Interactional (LMX Theory)
Bennis’ Functions of CEOs as Leaders • Management of Vision • Management of Meaning • Management of Constancy • Management of Self
Bass’ Characteristics of Transformational Leadership • Charisma • Inspiration • Individualized Consideration • Intellectual Stimulation
Coaching Admired Leadership • Developing Leadership Optimism • Displaying Personal Values • Making Communication Memorable • Creating Group Pride • Pushing and Pulling Strategy • Negotiating Upward Relationships • Managing Downward Expectations • Motivating through Nontraditional Rewards
Admired Leaders Motivate through nontraditional rewards: • Parachute into crises • Sign others’ books • Give people positive labels • Thank others in advance
Admired Leaders Motivate through nontraditional rewards: • Are conscious of invitations • Congratulate people they don’t know • Reward through experience, not just dollars • Develop others by developing their strengths
Admired Leaders Motivate through non-tradtitional rewards: • Talk about others’ career paths • Send personal cards -- to office and to home • Are optimistic about everything!
Admired Leaders Motivate through non-traditional rewards: • Coach subordinates to take risks • Find ways to be supportive when others disagree