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Conflict Management and Negotiation Strategies in Organizations

Explore the sources and management techniques of conflict within organizations, including ways to handle conflict effectively and the importance of negotiation skills in achieving win-win outcomes. Understand the pros and cons of conflict, its impact on team dynamics, and how personal variables can influence conflict resolution strategies. Learn how conflict can drive positive change while also posing challenges for organizational success.

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Conflict Management and Negotiation Strategies in Organizations

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  1. Conflict and Negotiation Martha Reavley, Ph.D. The Odette School of Business University of Windsor

  2. Enemies are so stimulating. • ~Katharine Hepburn

  3. Topics of Discussion • Win as much as you can • Sources of Conflict • Emergence of Conflict • Conflict Handling Intentions • Conflict Management Techniques • Conflict Management and Teams • Negotiation

  4. Topic One • Win as much as you can

  5. Conflict: Pros and Cons • PROS: • Brings about change • Facilitates cohesiveness • Improves group and org. effectiveness • Brings about constructive tension • CONS: • Negative consequences can be devastating • Conflict works against effective team work • Competition not conflict is good for organization • Managers who accept and stimulate conflict don’t survive in organizations

  6. Sources of Conflict • Structure • Personal Variables

  7. Structure and Conflict • Size • Degree of Specialization • Group composition • Goal Diversity • Reward systems

  8. Personal variables and Conflict • personality • differing values

  9. Add a strong statement that summarizes how you feel or think about this topic • Summarize key points you want your audience to remember

  10. Next Steps • Summarize any actions required of your audience • Summarize any follow up action items required of you

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