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Join us on Friday, 16th November for an informative seminar on current and forthcoming aviation, space & defence standards and certification processes. Learn from industry experts and network with professionals. Welcome by Fran Hayes, Head of Product Marketing.
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Agenda 09.00 – 09.30 Registration and Coffee 09.30 – 09.45 Welcome and introductionFran Hayes, Head of Product Marketing 09.45 – 10.30 Current Aviation, Space & Defence standards with forthcoming changes for organisations and certification bodiesDylan Parsons, Product Technical Manager 10.30 – 10.45 Managing Collaborative Relationships within AerospaceJoe Muratore, Head of GRC and EMEA Sales 10.40 – 11.00 A Client’s Perspective – A case study by an organisation that has moved to a single global certification body and the benefits its has brought Simon Bell, Quality Engineer, SL Engineering 11.00 – 11.15 Coffee and networking 11.15 – 12.00 Progress and Effectiveness workshop Leigh Rogers , TPT Consultancy & Training 12.00 – 12.15 Certification – Complimentary standards in the Aviation, Space & Defence Sector Joe Muratore, Head of GRC and EMEA Sales 12.15– 12.30 Seminar summary and questions Dylan Parsons, Product Technical Manager 12.30Seminar close and lunch 13:00 Complimentary visitor access to Museum and attractions
Who we are BSI, a Royal Charter Company • BSI is the business standards company that helps organizations make excellence a habit, so they can • Perform better • Reduce risk • Grow sustainably • Over 70,000 clients in 150 countries worldwide, from globally recognised brands to small, local companies • Founded in 1901, BSI were the world’s first National Standards Body, a founding member of ISO • We’re a Royal Charter company, so we reinvest our profits back into our business and are customer focused
Our experience For over 100 years BSI has shaped standards of excellence adopted by organizations world-wide BSI began in 1901 with the 1st meeting of the engineering Standards Committee, convened by John Wolfe-Barry, designer of London’s Tower Bridge. In 1903 our Kitemark was registered and as such is one of the oldest Trustmarks still in use today. BSI was the first National Standards Body and a founding member of the International Organization for Standardization (ISO). During the last 100 years we’ve shaped many of the worlds most important standards to enhance organizational performance ISO 9001 was based on BSI’s BS 5750 and has become the world’s most adopted standard. Furthermore, BSI shaped the original standards that led to: Information Security (ISO/IEC 27001) Environment Management (ISO 14001) Health & Safety (OHSAS 18000) Business Continuity (ISO 22301) BSI not only shapes standards for products and business processes. Our 3rd Generation of Standards are centred around behaviour and values to help organizations reach their full potential through their people. Business Potential Business Processes Product Specifications 1900 1950 2000
Our global presence London Washington Hong Kong • 58 offices worldwide • 3 regional hubs in UK, US & Hong Kong • Clients in 150 countries
Our people We support our clients with a global team of 2,500 people who: • Have decades of experience across different sectors • Understand the types of challenges your business will face • Are constantly trained to make sure they’re constantly up-to-date on new standards and processes • Have seen how excellence can be achieved in many different types of industry & organization • Know how to transfer our knowledge to your employees 9.25/10 is the average score of BSI assessors in our Global Client Satisfaction Survey
Aerospace Communications Event Dylan Parsons, Product Technical Manager – Aviation, Space & Defence
Areas to cover Changes and sector overview, including 9100:2009 series transition EN9104-001 & transition process 9110:2012 Questions & Answers
Aerospace standard breakdown 9104-1 (organization) 9104-3 (auditors) 9104-2 (surveillance/certs) 9101 Audit Process 9100 (General) Requirements Standards / Technical Reports 9110 (Maintenance) 9120 (Distributors) 9115 Software 9137 AQAP align. 9162 Operator Self Verif 9103 Key Char. 9102 FAI 9107 DDA 9114 Direct ship 9131 N/C Doc 9132 Marking 9133 Sup.Qual. 9134 Sup risk 12
Current BSI UK global coverage for AS/EN9100 series BSi UK has 14% in Europe and 4.6% globally. Together BSI has 11% globally
AS/EN9100:2009 series transition update BSI has 874 out of 875 transition assessments performed. Globally 198 sites have suspended certification on OASIS. Globally 135 sites have expired certification on OASIS. Any organization who has not had a transition audit yet should be suspended so cannot transfer certification (unless they start again) Any organization who has not had a transition audit with a new certificate on OASIS will lose certification (and have to start again)
9104-001 transition This is the std cb’s are accredited to, enabling them to undertake aerospace audits New requirements include 8 hour mandated assessment days, excluding lunch Off-site reporting time Shift coverage over initial assessment and during surveillance Change of team leader every 6 years More focus from Industry and UKAS Mandated durations Additional site definitions (more complex for quotations) Focus on rights of access & ITAR et al Certificate structure changes
9104-001 new requirements The CB shall initiate the client certification suspension process, when an organization fails to demonstrate that conformance to the applicable standard has been re-established within 60 days from the issuance of a Nonconformity Report (NCR) This does not mean full implementation of Root cause & corrective action, but unless an organization can demonstrate re-conformance BSI has to initiate suspension OASIS Feedback Loop - CB auditors are expected to address this feedback during their management review activity, as well as investigations of product, process, and system issue If BSI cannot see evidence of an effective OASIS administrator, we have to raise a non-conformity
9104-001 new requirements The auditor must educate themselves on certification structures and audit duration requirements, as defined in Appendix B and Table 2 BSI will verify that this is appropriate as part of every assessment The same audit team leader shall be limited to a maximum of two consecutive certification cycles at the client (organization). Rotation of supporting AEAs and auditors after each certification cycle is recommended. The audit team leader has to change retrospectively, but we can still use the outgoing team leader as a team member on future assessments The CB’s audit program shall ensure that a certified organization’s ‘Control of Purchasing’ process is audited at least annually. Will be included in the overall 3-year assessment plan
9104-001 new requirements CBs shall not allow requests by clients for auditor changes/substitutions without substantiated evidence of improper activity or contract violations. The audit team leader shall present the complete audit report to the organization within two weeks of the closing meeting using the audit report and associated forms defined in the 9101 standard. BSI will leave PEAR’s and any NCR’s at the closing meeting, with audit report and all associated documentation within two weeks Classified material or export control requirements, related to CB auditor access must be determined prior to audit activity This is already verified as part of Opening meeting but BSI will check this again as part of 9104-001 transition. Remember if it cant be assessed, it cant be in the scope of registration.
9104-001 new requirements An audit day is a normal working day of eight hours. Audit time does not include non-audit time (e.g., travel, meals, extended break times). Duration table is for on-site audit time only and does not include auditor time used for planning, report writing, and/or completion of the associated 9101 standard forms (appendices). BSI will add and additional 25% offsite planning and report writing time, in order to ensure all planning, report writing and 9101 documents are effective Auditing of the entire AQMS standard on all shifts is required for initial and recertification audits. For surveillance audits, the planning shall include coverage of multiple shifts when the audit plan activities occur across multiple shifts. Shift auditing whereby a longer day is planned; cannot reduce required auditor days.
The Five site categories Single – an organization having one location. Multiple – a central function & network of sites substantially the same using same methods. Campus – a central function & network of sites with a decentralized, sequential, linked product realisation. Several – a central function, with a network of sites that do not meet criteria for multiple or campus. Complex – a central function and a network of locations that can be a combination of multiple, campus, several or more than one campus.
Single Site Structure The organization has one location. It could be organized under one large building or several buildings in one location. In either case the organization is located on one site. The organization has multiple products or product families flowing through multiple processes. 25
Multi Site Structure The organization has two sites, A and B. They make two product families X and Y. Product family X is made the same way using the same processes on both sites A and B. Product family Y is only made on site A. This organization makes to customer specification. The central function is located on site A.
Campus The organization has four sites with four buildings on site A, four buildings on site B and one building on each site C and D. The organization has multiple products and product families that all flow through substantially similar processes i.e. one value stream.
Several sites The organization has three sites A, B and C that make different product families by mainly dissimilar processes although some of processes such as purchasing are the same. Site C makes to customer specification. Sites A and B design and manufacture their products. Some of the customers for products from each site are the same, others are not.
Complex organization This organization has 6 sites. It has two different product families. One family is made through product stream 1, the other through product stream 2. The processes carried out within sites C and D are identical realizing the same product through the same processes. The same is true for sites E and F however the processes in E and F are dissimilar from those used in C and D. Sites A and B support both product streams. Sites and A and B use the same facilities for all products even through the types of products manufactured are different and utilize different technologies in their production. Where during the realization processes in sites A and B products in value stream 1 and in value stream 2 use the same processes.
Mandated durations for all No reductions in frequency or audit duration allowed, unless specifically defined in the 9104/1 standard.
Calculating a multi-site organization The assessment duration is established by the number of employees at each site. No further reductions are allowed from Table 2, aside from where an organization does not undertake design or has AS/EN9120 Multi-site organizations have a central office from where the management system is controlled and all other sites undertake substantially the same processes. Application of reduced surveillance can be applied for 9100 & 9110 certified organizations as follows: Initial assessment = all sites Annual surveillance (year 1) = central function & 50% of sites Annual surveillance (year 2) = central function & remaining 50% of sites Recertification (year 3) = all sites
Calculating a campus organization The total number of employees is calculated by adding together the employees from each site relating to the campus. Table 2 is used to calculate audit duration, with no further reductions permitted. In order to support the audit of different aspects of a campus, including arrangements of movement of work services between sites and communication, a minimum of 10% shall be added to the total duration defined in Table 2 On-site audit time is then divided between the sites within the campus to ensure all sites are audited each year and all processes are covered over the initial assessment, reassessment and surveillance programme
Calculating a several-site organization There is a central office from where the management system is controlled and all other sites undertake processes that are not substantially the same. Up to 30% reduction from Table 2 is allowed for each site where the scope complextity is reduced, as follows: No Human Resource processes 10% decrease No Production or Service Provision 20% decrease No Purchasing 10% decrease No Customer-Related processes 10% decrease No QMS documentation control 10% decrease Note there can be no reduction to the central office and total reduction cannot be greater than 30%. All sites are to be audited annually.
Calculating a complex organization A complex organization can be a combination of multiple sites, campus (or more than one campus) and/or several sites. Table 2 is used for assessment duration calculations A complex organization requires prior approval as IAQG approval via a CSOC committee (prior to agreement of structure with the organization) All sites have to be audited, in line with combination of certification structure and central function
Combined & Integrated Audits Used with an organization has integrated or combined standards (i.e. 9100, 9110 and 9120) and the duration is calculated on the levels of integration Based upon the percentage levels of integration and the following criteria: If >80%, the organization is considered to be fully integrated If greater than or equal to 50%, but less than 80%, the organization is partially integrated If less than 50%, the organization is considered not integrated. Increase audit duration for the primary standard by 15% for fully integrated organizations Increase audit duration for the primary standard by 30% for partially integrated organizations Where an organization is considered not integrated, each duration is calculated at 100% for each AQMS standard held.
This standard has been developed to benefit maintenance organizations that choose to adopt it, whether or not holders of a National Aviation Authority (NAA) repair station certificate. This standard is intended for use by maintenance organizations whose primary business is providing maintenance services for aviation commercial and military products; and for Original Equipment Manufacturer (OEM) organizations with maintenance operated autonomously or that are substantially different from their manufacturing/production operations. 9110:2012 Application
Revision Summary Overview General: Various minor revisions (i.e., additions, deletions, modifications, corrections) to text/content to clarify expectations and associated requirements Various changes in terms depicted within the standard (e.g., article in lieu of aircraft, components, parts, etc.; certified in lieu of certificated) Clause 3 (Terms and Definitions): Made text revisions and added supporting notes to various terms Added definitions Airworthy – state of an article conforming to its type design and being in a condition for safe operation Certified Personnel – personnel qualified by an external/internal competent body to carry out special tasks (e.g., non-destructive testing certified personnel, licensed maintenance personnel) Certifying Staff – personnel authorized by the maintenance organization to sign the release certificate for an article after maintenance
Revision Summary Overview Added requirement to 4.2.3. (Control of Documents) A document procedure shall be established to define the controls need: h. to report incomplete or ambiguous technical data to the customer and/or the author. Expanded scope of Management Representative responsibilities in clause 5.5.2 (Management Representative): Top management shall appoint a member of the organization’s management who, irrespective of other responsibilities, shall have responsibility and authority that includes: d. the organizational freedom and unrestricted access to top management to resolve quality management and safety issues.
Revision Summary Overview Added to Management Review input to listing (see clause 5.6.2.h): h. product safety, Added requirements to clause 6.4 (Work Environment): The work environment shall give consideration to human factors and human performance, and ensure that the effectiveness of personnel is not unduly impaired. Added requirement to clause 7.1.4 (Control of Work Transfers) to clarify expectations: The organization shall only transfer work in a manner acceptable to the relevant customers and authorities.
Revision Summary Overview Add requirement to clause 7.2.2 (Review of Requirements Related to the Product) to clarify expectations: The organization shall use technical data at the contractually specified revision or at the latest revision, if not specified. Added content to clause 7.3 (Design and Development) to clarify application of this clause: This clause applies to organizations responsible for: - the design of modifications, including repair solutions, whose relevant technical data are not part of the approved type design for the applicable article; and - the development of aircraft maintenance programs, using the maintenance schedules recommended by the design data holder and taking into account the specific needs of the operator.
Revision Summary Overview Modified text/content associated to clause 7.5.1.1 (Maintenance Process Verification) clarifying expectations: First application of maintenance processes (e.g., new repair scheme) shall be evaluated, verified, documented, and, if applicable, approved by the customer and/or authority. Added text/content to clause 7.5.1.4 (Post-Delivery Support) clarifying expectations: Post-delivery support shall provide, as applicable, for the: b. actions to be taken, including investigation and reporting, when problems related to the maintenance performed are detected after delivery; Added requirement to clause 7.5.2 (Validation of Process for Production and Service Provision) to clarify expectations: Special processes shall comply with the requirements of the applicable technical data issued by the design approval holder.
9110:2012 Certification Transition The IAQG Other Party Management Team (OPMT) is in the process of defining transition expectations for 9110:2012 standard This will include any impacts or changes to auditor training/authentication, Certification Body (CB) accreditation and the 9101 standard Objective Evidence Record (OER) Upon completion, the transition plan will be reviewed and approved by the IAQG Executive Committee and communicated to all stakeholders via the OPMT resolution process All OPMT resolutions are located in the “Help/Guidance” section of the IAQG Online Aerospace Supplier Information System (OASIS) database
Introduction to BS 11000 Where has it come from and why is it useful?Joe Muratore, Head of GRC and EMEA Sales
Definition of “Collaborate” “two or more parties coming together to achieve a common goal” - includes alliances, partnering & joint ventures
