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Marketing Attribution at Universal Orlando Resort: Keys to Success. Rob Gallardo, Director of Digital Marketing & Analytics Universal Orlando Resort Manu Mathew, Co-Founder & CEO Visual IQ iMedia Brand Summit, February 11, 2014. Drop Business Card to Win…. Lobster Clambake for 2
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Marketing Attribution at Universal Orlando Resort: Keys to Success Rob Gallardo, Director of Digital Marketing & Analytics Universal Orlando Resort Manu Mathew, Co-Founder & CEO Visual IQ iMedia Brand Summit, February 11, 2014
Drop Business Card to Win… • Lobster Clambake for 2 • Shipped Overnight to Anywhere in the U.S. 2
Motivations & Goals • Level the Playing Field for All Channels & Tactics – Common Standard • Identify the Attributes With The Greatest Impact on Performance • Optimize Media Buying for Increased Marketing ROI 3
Implementation Requirements • Identify & Gather Data Sources • Establish Common Set of KPIs • Normalize Data • Configure Interface 4
Implementation Learnings • Organizational Structure Alignment • Foundational System Data Quality • Cross Channel Meta Data Classification 5
Insights , Optimizations & Results • Frequency Management • Adjust Display Ad Frequency Caps • Consolidate Retargeting Placements • Conversion Funnel Alignment • Customize Ad Rotations • Placement-Specific Valuation • Placement Optimization • Paid, Owned & Earned Halo • Insights to influence cross-channel tactics 6
The Future • Establish Incrementality • Integration with “Top Down” Modeling (Offline Channels) • Integration with DMP/DSP/Bid Management Execution • Cross Channel Contact Management 7
Drop Business Card to Win… • Lobster Clambake for 2 • Shipped Overnight to Anywhere in the U.S. 9