Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Consulting for Cloud: Gartner Consulting —Cloud Strategy Benefits “Litmus Test” For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” • A Gartner report of up to 20 pages that details: • The business context • Summary of known costs and other key inputs and assumptions • An assessment and conclusion of the expected client benefits and the likelihood of realised achievability Key Benefits • An opportunity to align thinking from a number of key stakeholders using cost projections. • A clear external statement on the suitability of a specific opportunity within the context of the organisation business requirements. • Support in forming and validating an organisational viewpoint on the benefits of a Cloud Strategy. • Independent and objective analysis that can feed into a wider requirement such as business case development, or Sourcing Strategy. Service Description Gartner provides structured support in reviewing and testing the expected benefits of a Cloud Strategy. This service provides a clear indication of whether the strategy being examined will achieve the benefits being expected by the client. This service can be used to examine a Cloud Service Strategy where the business benefits need to be validated, or a complex component of a Cloud Service Strategy. Two or more litmus analysis and litmus tests can be combined to validate across cloud components. This service will make use of the extensive Gartner research and case study databases to ensure that the organisation is able to present an independent, external viewpoint to senior staff and stakeholders. Key Deliverables • Kick-off meeting to agree and document which aspects of the Cloud Strategy are in scope of the project for a fixed duration of four weeks elapsed time. • Analysis of client documentation relevant to the agreed scope - up to 400 pages. • Gartner led client stakeholder interviews to understand key considerations for the Cloud Strategy – covering up to ten interviews over no more than three consecutive calendar days. Price • Gartner will charge a firm fixed price of £29,800 excluding VAT, including all expenses for this service.

3. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” Assumptions • The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution • Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted • Client personnel will be made available per the schedule agreed in the kickoff meeting • The due diligence (as‑is) data are reasonably available via interviews and documentation review • Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions • All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff • With the exception of meetings and workshops, Gartner work will be performed at Gartner locations • Offices, phones, printing/copying and Internet access will be available to Gartner at client locations • Gartner will use Microsoft Office for the production of any engagement documentation • Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition.

4. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client.

5. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client. Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement , upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client.

6. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” Pricing • Gartner will charge a firm fixed price of £29,800 excl. VAT, incl. all expenses for this service. Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing. • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Financial Recompense Model • In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.

7. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints • This is not applicable to this service. Service Levels • This is not applicable to this service.

8. Gartner Service Description — Cloud Strategy — Benefits “Litmus Test” Training • Gartner does not offer a training option in relation to this service Trial Service • Gartner does not offer a trial service option in relation to this service. Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client • Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement • Provide facilities for workshops and Gartner Work Space • Collate and send all relevant data prior to the meeting • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Technical Requirements • Gartner will require access to: • Any information requested (some may be potentially sensitive) regarding the cloud transformation project electronically and /or in paper format