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Retail 2020

Retail 2020. Richard McKeating, Enterprise Architect, Tesco. Tesco around the world. 530,000+ People. £ 71bn Turnover. 75 million Shopping trips a week. 12 Countries. Not just a grocer…. GM and Clothing too…. 50 cities around the world. And the Hudl ….

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Retail 2020

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  1. Retail 2020 • Richard McKeating, Enterprise Architect, Tesco

  2. Tesco around the world 530,000+ People £71bn Turnover 75 million Shopping trips a week 12 Countries

  3. Not just a grocer…

  4. GM and Clothing too…

  5. 50 cities around the world

  6. And the Hudl…

  7. Retail 2020 “The future is already here – it's just not evenly distributed”William Gibson, quoted in The Economist, December 4, 2003

  8. Transformational tech

  9. 13 years 38 years 12 weeks 4 years to reach50m

  10. Digital Natives

  11. …just want to shop

  12. A world powered by Clouds

  13. Blended reality

  14. One size doesn’t fit all Personalisation

  15. Retail 2020 Plus ça change, plus c'est la même chose

  16. Price

  17. Range

  18. Convenience

  19. Service

  20. Retail 2020 A retail revolution fuelled by information

  21. Customers and technology Phone/SMS (Tesco Mobile) Film/TV Radio/Music Connected White Goods in the home TV, Washing Machine, Fridge etc Digital Entertainment EBooks Interactive Digital Signage Wifi Augmented Reality Remote Banking Advice NFC Adverts Payment Apps Shopping Self Checkout Banking Social Manned Checkout Reserve & Collect Scan as You Shop Scan as You Shop Mobile Location Services Web Call Centre IVR Kiosks Community & Education AppStore Shopping Services Information Reviews Digital Content Hudl Social Media

  22. The information revolution

  23. Information overload

  24. Barcode 2013 2007 2000 1998 1983 First mobile phone call 1973

  25. Product information

  26. The foundations

  27. Retail 2020 ….The future is already hereThank you for listening

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