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public works Department: Public Works PROVINCE OF KWAZULU NATAL

Department of Public Works Courtesy Code. public works Department: Public Works PROVINCE OF KWAZULU NATAL. Courtesy Code The purpose of the Courtesy Code is to ensure that the customer receives the best possible service We Commit to the Following:.

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public works Department: Public Works PROVINCE OF KWAZULU NATAL

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  1. Department of Public Works Courtesy Code public works Department: Public Works PROVINCE OF KWAZULU NATAL Courtesy Code The purpose of the Courtesy Code is to ensure that the customer receives the best possible service We Commit to the Following: • To answer the telephone politely and offer assistance in a professional manner. • To identify ourselves to our clients, telephonically or face-to-face. • All staff will be identified by name tags at all times • To offer to return a client's call if we are unable to assist immediately. • To stay calm and respectful even when our client might be upset. • To always remember that we, as Public Servants, are here to serve ourclients. • To go an extra mile for our clients. • To portray a professional image through a dress code and excellent service delivery. • To pay special attention to clients with special needs and the elderly. • To treat all clients with equal respect and dignity. • To respect the rights of others

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